Dewi
Premium
join:2001-09-28
united kingd
| Mediacom and Bellsouth have a good showing
When I was checking out DSL, the techs at Bellsouth helped me out tremendously there when I could not get a straight answer from tier 1 support. And currently in Mediacom, techs there are helping out looking into an extremley tricky problem to track down. It certainley helps, as it leads to lots less frustration. Every time I call tier 1 support thier first response it to roll a truck, and with each tier 1 tech, and each truck tech I have to detail the problem from the start. And it never gets fixed, they try something, then leave and the problem remains. They mean well, they are polite and courteous; but when the problem does not get fixed it leads to frustration. When you can establish a connection with a tech on a forum you can establish an ongoing conversation, instead of explaining the same problem over and over to a new tech each time you call phone support.
I think the techs that maintain visibility on these forums, do a tremendous amount of good for the company they represent, in that they show the willingness of the company to solve your problem, through a multitude of ways, means and methods.
[text was edited by author 2002-04-30 14:03:06] |
