freedonia
join:2002-03-13
| Priceless
Good tech support is priceless. When I need to go shopping for DSL service or cable modem service, support is one of the top issues that I look at. If the support is bad, then they don't get my account. I don't mind paying a little more for John Doe's DSL service as long as the current customers are happy. There is a limit to what I will pay though.
It is really hard to trouble shoot something on the phone with level 1 'wannabie' techs that some places have. There are too many times when I have to sit and listen as these first support techs read their cards or keep putting me on hold when they ask someone else for the answer.
For instance...the company that I work for just bought PageMaker 7 and we noticed the mouse wheel doesn't work with it. When I called tech support, the answer I was given was that it never worked...It did in 6.52. The next reply from them was "It must have been taken out and you would have to ask the tech department why they did this.". The tech department is who I called. The lady then told me that she has only been working there for a couple of weeks.
I am glad to see people of all sorts trying to help out in the forums. Everyone can learn from everyone else's experiences and knowledge.
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Dave |
