jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs: 
 ·Charter Pipeline
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 ·AT&T Southwest
|  Need help removing McAfee!!!
I'm working -- via Radmin -- on a system belonging to a friend of mine in NY. She's got an older system, originally W95, now W98SE, 250mHz, 128MB RAM, 4G hard drive. She's been trying to get McAfee off there so that she can install Norton for antivirus protection.
There is nothing in Add/Remove Programs except McAfee VirusScan, and it comes up with an error when you try to uninstall it: "The feature you are trying to use is on a network resource that is not available."
There are no McAfee folders in Program Files, and I can't find anything else on the system that will let me uninstall this. It's stopping her from installing Norton.
I need help getting this off here, please! I think someone deleted instead of uninstalling, and I need help in cleaning up her system.
THANK YOU!!! 
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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LBadvance
join:2002-04-27
|  Looks like they just manually deleted the folder and not by using the add/remove function. Ok there can two ways to remove it.
Does she still have the mcAfee cd with her? If she does, then good. Reinstall mc afee, then uninstall it after. And ur problem will be all fixed.
Or u could delete it from dos. Not an expert myself at dos.
Hope this helps.
---
edit: if all fails then u could always back her files up and then reformat if its not too troblemsome
Maybe there is a corrupt registry, use a prgram like regcleaner to "clean" ur registry.
[text was edited by author 2002-05-11 23:54:23] |
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Time Out$
Premium
join:2002-04-28
North Myrtle Beach, SC
| reply to jopfef
First do what LBadvance is suggesting to get that back in the Program file then...
See if this will help for Win 98.. if not let us know.
»helpdesk.uconn.edu/virus/win95/h···all.html
Uninstalling McAfee
[text was edited by author 2002-05-11 23:56:40] |
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LBadvance
join:2002-04-27 | reply to jopfef
wow TIME OUT u joined one day after me and u already have 400+ posts! |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| reply to LBadvance
I've already downloaded and installed three registry cleaners: Microsoft's RegClean, jv16 PowerTools, and EasyCleaner 1.7. All three have been run, and the McAfee is still there. None of the registry cleanup programs caught any McAfee stuff.
Off to check the link!
She has been nice enough to leave her system on tonight, so that I can work on it from here. Bless DSL here and RoadRunner there! 
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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pcguy
join:1999-10-15
CANADA | reply to jopfef
Try going to www.mcafeehelp.com and taking a look at the manual uninstall instuctions. You will first ave to indicate which versionof McAfee you have instgalled in the pulldown boxes on the leftof the screen. |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| reply to Time Out$
TO, the link would work great if the program was still there! I'm certain that someone just deleted that folder instead of uninstalling it. It ain't nowhere to be found on that system.
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
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| reply to pcguy
PCGuy, should I take a shot at what version was installed??? The owner is NOT computer literate. Has no idea what version of anything, and someone has "done" the work on her system for her. Obviously, not too well!
I'll pursue the manual removal. I don't have a problem ratting around in the registry...!
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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Time Out$
Premium
join:2002-04-28
North Myrtle Beach, SC
| Ok...here is some manual uninstall info to find those files
What version was on that system????
manually uninstalling McAfee McAfee VS v4.0.3
»www.computing.net/security/wwwbo···/85.html
»www.wellesley.edu/Computing/TVD/···tml#vs34
Installing McAfee VirusScan 4.5.1 Across the Network (and Uninstall others versions) |
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nottoobad
join:2001-09-25
Houston, TX
|  reply to jopfef
There is a McAfee document entitled "This document explains how to manually uninstall McAfee VirusScan 6.0". This document is four pages long and requires that you edit the Registry.
Sorry I do not have have the site reference as it was e-mailed to my by a McAfee tech. Go to »www.mcafeehelp.com/ and click on "contact a live technician". Ask for above document. |
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Time Out$
Premium
join:2002-04-28
North Myrtle Beach, SC
| reply to Time Out$
This one especially looks like it hits all the right places for 4.x(versions) if you just follow all the steps.
To remove VirusScan without using the uninstall utility, follow these steps:
»www.uvm.edu/cit/antivirus/faqs/m···val.html
PS I did not look for the new ones..since I think this users most likely has the original stuff on there from that vintage of Win 98.
What do you think????
[text was edited by author 2002-05-12 00:21:01] |
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LBadvance
join:2002-04-27 | reply to jopfef
said by LBadvance:
Does she still have the mcAfee cd with her? If she does, then good. Reinstall mc afee, then uninstall it after. And ur problem will be all fixed.
Did u try that? |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| NO access to a McAfee CD! It came pre-installed on the system several years ago, when she bought it.
At the moment, I'm following the registry cleanup instructions for Version 2 that came with W95. I've hit on everything so far, so maybe that's a good sign! I'll keep plugging away at the manual uninstall directions, in the hope that this will resolve the problem.
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
|
jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| reply to jopfef
SCORE!!! Just found the McAfee VirusScan entry in the registry!!!!
So far, so good!!!!! If I have to follow ALL the directions tonight, to get this cleaned up, I WILL do it!!!
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
|
Time Out$
Premium
join:2002-04-28
North Myrtle Beach, SC
| reply to LBadvance
"Does she still have the mcAfee cd with her? If she does, then good. Reinstall mcafee, then uninstall it after. And ur problem will be all fixed."
Sure hope she does LBadvance, it would make it all go away.. so easy.
But if it is one of those PC's that they only put on the software with no McAfee CD..or they have it on the restore CD it might be hard to find or not there at all.
Many had just a 90 to 180 free before you resgister and it was a come on to then download a newer version from the Internet..and pay out a little more cash. |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| reply to jopfef
CRAP!!! Just had the registry editor lock up on me, and no way to get it closed and re-opened. DAMN!!!!! I was going along so well!
I'm pretty certain that this was version 2 in W95, since everything was matching.
I have no idea how to shut down the editor from here. I think I'm screwed till morning, when she can reboot the system. Damn. 
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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pa555
Seconds Last
join:2001-05-11
Monrovia, CA
| reply to jopfef
Hey jopfef I just did this LOL not 5 min ago. Go here »www.mcafeehelp.com/default.asp then on left click what version you have. Now after I removed everything I rebooted and hit the registry just to see how much junk it left in there. I too used Regclean & Regcleaner and no MvAfee key found. But when I went into the registry the first sign I found was this; Search the registry and remove all occurrences of 0267BC36324B1FB47A4E57BBB84647E0 (NOTE: The 0's are the number zero)
IMPORTANT: The above set of characters is case sensitive. Be sure to type capital letters. When an occurrence of 0267BC36324B1FB47A4E57BBB84647E0 is found delete it, then press the F3 key on the keyboard to search again. Do this until you get a 'Finished Searching through the Registry' message.
NOTE: You may find as many as 120 occurrences of 0267BC36324B1FB47A4E57BBB84647E0 in the registry. They all need to be removed. I started with version 4.0 but had upto 5.1 so not sure what you have but this just worked for me & I bet I had every bit of 120 keys to remove one at a time..... Good luck....
Paul |
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pa555
Seconds Last
join:2001-05-11
Monrovia, CA | reply to jopfef
Sorry guys I type so slow I missed your last few posts. I see you think you have version 2..... Sorry for my 1st post then..... |
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jopfef
Keeper of the Beagles
Premium,MVM
join:2001-03-31
Saint Louis, MO
clubs:
·Charter Pipeline
·Vonage
·AT&T Southwest
| reply to jopfef
Paul, I will take every ounce of help that I can get to get this system cleaned up! I'm working on version 2 now, and will work my up through at least one more version, before I try to install Norton.
THANK YOU for the tip on cleaning out that key!!! I'll put it to good use, believe me!!!
--
"...If the beasts were gone, we would die from a great loneliness of spirit." - Chief Seattle |
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LBadvance
join:2002-04-27
| reply to jopfef
Looks like the registries are messy due to the "miss-use" of the computer. "miss-use" as in just deleting the folders of the program, leaving traces of remains of the program that might cuase conflict with other programs inn the future.
If she doesnt have anything valuable that she wants to keep on her computer then i recommend u to reformat.
That will also solve any future problems she might occur due to the messy registries. |
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