COXnightmare
join:2001-07-16
Burke, VA
| COX HSI problems, NOVA Only pease,
Our favorite "COX Fairfax: the worst isp in the nation?" has been moved to here. If you want to freely express yourself or yell at COX, do it there. It's all yours 
This thread is for those Northern Virginians who have problems and want to politely and logically describe them. You can use your command programs or ping potter or whatever that might help describe your problems.
We can help each other but please, don't say, "relax and wait," "give it time," or "stop complaining," because that's not helping.:) Thx. |
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JesusChrist7
join:2002-02-27
Burke, VA
|  Hey, COXnightmare! Are you still in nightmare?
I am  Anyway, I'm gonna post my tracert here as soon as I get home. I'm at work now. See you |
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runciter
join:2000-07-22
Centreville, VA
clubs:
| reply to COXnightmare
Hey Nightmare, since this thread is going to be long running one (unless, hope of hopes, Cox gets HSI working swell in NoVA), can ya fix the typo on the subject?
LOL, hey we're in this together
(still on RR, still with good latency) |
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EmailCom
join:2002-04-03
Burke, VA
| reply to COXnightmare
Hey, nightmare. I think that this thread will also be a very long one like "COX Fairfax: The Worst ISP..." although I don't wish it to be that long
I am still on RR too. But I'll try to post my tracert here too. Thx. |
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TheDarkElf
Thehappyelf
join:2001-02-12
Mclean, VA
clubs: | reply to COXnightmare
just an idea. Do you guys think it would be a good idea if we set a standard IP or site to ping. That way we can compare the way each of us get routed. |
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I dont have a name
@cox.net
| reply to COXnightmare
Hi all.. this is my "first" attempt to start right.. LOL Here's my strange problem... it was bad first two weeks since transition on May 1... then it was good (lower ping.. good enough to play games online) last week although download speed was greatly reduced, but now I get better download speed and very high pings. PLEASE if anyone of those Cox people read this.. tell me why this happens, and do any Cox users get similar problem? |
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Foxbat121
join:2001-04-25
Herndon, VA
| reply to COXnightmare
Ok, here is my story. Since Feb, 2002, my ping skyrocketd to 500ms~5000ms. I talked to Cox support for over a month and they never found the problem. Then, somehow my upstream channel got changed to channel ID 2 and my problem solved. Fast forward to 2 weeks ago, right at the time COX start to move to COX HSI, my ping went back to 500ms range again after an outage. I checked my upstream channel again, sure enough, my modem is on upstream channel 1 again. I called cox support and get transfered to tier 2 support and asked to switch the channel. The tier 2 support quickly switched it for me and my problem was solved again. Now, there is obviously another outage last weekend and my ping has gone back to 5000~10000 ms. Same issue. Called Cox tech support again twice. Only time the tier 2 supports have no idea what I was talking about (the upstream channel) and even their supervisor and the network technician don't know how to change the upstream channel and claim there is no such thing as upstream channel. Good work there, Cox:(
So, here I was, wasted a whole weekend with this useless connection. Finally I took the matter to my own hand. I dig out my cable signal attenuator bought from RS and connect it to my cable modem. Reduce the cable signal just enough so that it is right outside of the aceptable range for modem to sync. After a few tries and reboot of my modem, here I got locked into upstream channel 2 again! And best of all, my ping now back to 20 ~ 60 ms range. Obviously, the CMTS on Cox's side will automatically switch to another channel if the current channel failed to make a connection. My friend's modem is on Channel 4 and he's connection is rock solid in sub-20 ms range.
BTW, this only works if you have a modem that reports signal level to you (like Motorola series). For the folks who own Toshiba modem, it won't help as you have no way of knowing what channel or power level your modem is on. But again, from my experience, Toshiba modems especially the old non-USB version is less suspectable to this problem. |
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JesusChrist7
join:2002-02-27
Burke, VA
| reply to TheDarkElf
said by TheDarkElf:
just an idea. Do you guys think it would be a good idea if we set a standard IP or site to ping. That way we can compare the way each of us get routed.
I like "yahoo.com." |
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Foxbat121
join:2001-04-25
Herndon, VA
| reply to COXnightmare
Yahoo.com is a pretty good and steady site to ping. BTW, Cox's internal speed test site is speedtest.coxinet.net. This should be a more reliable way to tell your download speed.
My current average ping to yahoo.com is 20ms. Yesterday, I was about 2000ms.
Foxbat |
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TheDarkElf
Thehappyelf
join:2001-02-12
Mclean, VA
clubs:
| i have noticed something though. People from different parts of the county end up pinging different yahoo servers which means different routing. We should settle on one yahoo server.
When i ping www9.dcx.yahoo.com
as of now 8:52 PM i get 30ms pings.
when i ping www.yahoo.com i get
unstable pings between 100-1500ms with 10% packet loss. |
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COXnightmare
join:2001-07-16
Burke, VA
| reply to COXnightmare
My connection tonight is fairly good but I see some packet loss on one of the server:
First, to w4.dcx.yahoo.com:
Second, to www9.dcx.yahoo.com:
 |
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latency joe
@cox.net
| reply to COXnightmare
Best speed I've had in months. Ping is actually below 50 ms to the gateway. How long can this last??
2002-05-21 00:14:56 EST: 1398 / 191
Your download speed : 1398555 bps, or 1398 kbps.
A 170.7 KB/sec transfer rate.
Your upload speed : 191846 bps, or 191 kbps.
Seems like broadband .. above the 1mbit barrier!
To www.yahoo.com
2 34 ms 39 ms 16 ms 68.100.224.1
3 35 ms 22 ms 50 ms 68.100.0.1
4 42 ms 19 ms 21 ms 68.100.0.137
5 42 ms 22 ms 35 ms 68.1.1.4
6 13 ms 18 ms 23 ms 68.1.1.3
7 29 ms 50 ms 28 ms 68.1.1.17
8 20 ms 35 ms 30 ms 68.1.0.24
9 53 ms 29 ms 21 ms 68.1.0.23
10 32 ms 68 ms 28 ms 12.124.234.77
11 41 ms 57 ms 46 ms 12.123.9.58
12 28 ms 35 ms 31 ms 12.122.11.173
13 50 ms 30 ms 50 ms 12.122.11.234
14 38 ms 31 ms 41 ms 216.32.173.185
15 37 ms 37 ms 71 ms 216.33.99.99
16 60 ms 27 ms 43 ms 216.33.98.19
17 41 ms 37 ms 83 ms 216.35.210.126
18 33 ms 43 ms 31 ms 64.58.76.177
Trace complete. |
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TheDarkElf
Thehappyelf
join:2001-02-12
Mclean, VA
clubs:
| reply to COXnightmare
this is a funny tracert. someone explain? |
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Foxbat121
join:2001-04-25
Herndon, VA | reply to COXnightmare
sounds like a bad routing table in cox.net routers. |
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Gerrin
@207.91.x.x
| reply to COXnightmare
Starting day 5, no service... Ping times were fine (30 - 50ms). It's the constant 50-100% packet loss that's killed my connection. I'd gladly post an example, but I lost my DHCP lease yesterday and haven't been able to /renew.
Cox 'support' (lol!) says the downtime is because they are upgrading the network to support the transition from Roadrunner to Cox, and [insert random sound-byte of how great the digital network will be when it's done]... Um...
(*Tries hard to remain polite*)
Ok, we'll assume for a moment that I buy that excuse...
Why the heck were we switched from Roadrunner if the bloody network wasn't ready???
Anybody in the Herndon, VA area that hasn't made the conversion from Roadrunner yet? If so, how's your connection? |
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Foxbat121
join:2001-04-25
Herndon, VA
| Conversion or not is not the problem. Cox had a outage last weekend in Herndon area. The backbond in Herndon area has not switched over to cox.net yet. And their DHCP server with RR seems cease to work. I get a lease time that is over 10 years. Cox was working in my community to lay down the fiber cables weeks ago but somehow they stop the process a week ago without finishing the job. I guess we won't see that digital upgrade anytime soon. |
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ip_vic
join:2002-02-18
Boston, MA
| reply to TheDarkElf
said by TheDarkElf:
this is a funny tracert. someone explain?
That would be a routing loop. Two routers are not agreeing with each other as to the best path for a destination and instead are pointing at eachother. Also could be one router doesn't have the route at all, but has a default route to the neighbor.
regards
-V |
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latency joe
@cox.net
| reply to COXnightmare
I knew it wouldn't last. I hate this POS service. 2002-05-21 18:19:05 EST: 626 / 99
Your download speed : 626497 bps, or 626 kbps.
A 76.4 KB/sec transfer rate.
Your upload speed : 99132 bps, or 99 kbps.
2 174 ms 182 ms 106 ms 68.100.224.1
3 848 ms 1241 ms 464 ms 68.100.0.1
4 440 ms 682 ms 1222 ms 68.100.0.149
5 2194 ms 2157 ms 221 ms 68.1.1.6
6 279 ms 113 ms 116 ms 68.1.1.17
7 105 ms 58 ms 68 ms 68.1.0.24
8 275 ms 432 ms 450 ms 68.1.0.23
9 542 ms 93 ms 104 ms 12.124.234.77
10 91 ms 63 ms 105 ms 12.123.9.58
11 165 ms 118 ms 65 ms 12.122.11.173
12 134 ms 88 ms 99 ms 12.122.11.234
13 98 ms 91 ms 48 ms 216.32.173.185
14 88 ms 97 ms 101 ms 216.33.96.161
15 56 ms 50 ms 79 ms 216.33.98.19
16 48 ms 104 ms 91 ms 216.35.210.126
17 * 156 ms 74 ms 64.58.76.227
[text was edited by moderator] |
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I dont have a name
@cox.net | reply to COXnightmare
Cox High Speed Internet should be known as Cox High Latency Internet |
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GeneStarwind
join:2001-12-13
Fairfax, VA | reply to COXnightmare
True, for several days, or even weeks, you may see brilliant service, but then it will all come crashing down as quickly as it started. |
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