drewc3
join:2002-04-09
Naperville, IL
| Message from WOW to Illinois customers
Ripped from napervillebroadband.com:
Let me start by apologizing for some of the problems that some of you have been experiencing. Some of you have heard that we are installing a new DS-3 for backbone connectivity to the Internet. This is true, the problem is that it takes at least 60 business days to provision and turn up new circuits. These intervals are normal for any carrier, so despite popular opinion Ameritech is not playing any games. Currently we are on track to have this new DS-3 installed the end of this week or the beginning of next week. We did order the new facilities before our customer started to see any problems.
The problem we have here in Illinois is Good or Bad depending on how you are looking at it. We had a percentage a customer that we were expecting in each market by the end of the year, and we used these numbers to size our pipes to the Internet. In all of our markets these numbers have been holding true except in Illinois. We have hit our end of the year numbers in Illinois already.
Now you want to know what we are doing to prevent this from happening again. As I stated we have another DS-3 coming up here in a few days. We have already started the process of provisioning a new OC-3 to the internet. That pipe should be coming up late July early August. Beyond that we have also started the process of provisioning an OC-12 to my facility. The OC-12 ring takes 22 weeks for provisioning. The OC-12 pipe should be coming up before we run out of bandwidth on the OC- 3.
The last note is if your experiencing speed problems outside our Peek usage times I would suggest that you call my service center and set up a service call. Outside our peek times, our pipe to the internet is not at capacity.
Again I apologize for any problems you have been having.
Please feel free to contact me if you have any questions or concerns.
Michael Jury
Vice President Internet Technology
WideOpenWest
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Good to see an ISP being PROACTIVE for a change...
drew |
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jsamuels
Premium
join:2000-07-22
Prospect Heights, IL
clubs:  | Totally agree. Wow is my first cable and third broadband provider (Telocity and Mindspring the other two) and the first time I've seen the provider upfront with what's going on. Hope they keep it up! |
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clocks11
join:2002-05-06
00000 |  reply to drewc3
Nice, but I have no idea was a DS3 or a OS3 is! |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| These are the signal transmission lines used to connect to the internet backbone.
A DS-3 is also known as a T-3, which is capable of carrying 44.736 Mbits/s. OC-3 is capable of 155.52 Mbps and OC-12 is capable of 622.08 Mbps.
[Reference: »www.webopedia.com/ ] |
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IceCold
join:2002-02-11
Glen Ellyn, IL | reply to drewc3
Thanks for posting that!
I Cant wait for the new DS3's to be up and running.
Once they are i can finally play CS without huge ass amounts of packet loss or high pings. |
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norudris
join:2002-04-29
Fraser, MI | reply to drewc3
a DS-3 is a digital/fiber/faster form of a T3. T3's were generally slower and didnt use fiber optics for the speed. |
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clocks11
join:2002-05-06
00000 |  reply to drewc3
Can one of you tech savy people tell me if the DS3 will solve my bandwidth issues? Or will I have to wait until early August for the OC3 for peak speeds? Thanks for the feedback. |
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IceCold
join:2002-02-11
Glen Ellyn, IL | reply to drewc3
The DS3 will solve the probs and the OC3 will make everything even better  |
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clocks11
join:2002-05-06
00000 | reply to drewc3
I want the 2000/500 people in other areas seem to be getting! Or if I can at least get back to ATTBI speeds, that would be good in the meantime while I wait for the FAT pipe to be provisioned. |
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ztmike
Mark for moderation
Premium
join:2001-08-02
Michigan City, IN
 ·Comcast
| hey i cant but help to notice i remember watching the fiber to the home video and it had wideopenwest (WOW), and winfirst stating that they would have 100/100mbps connection speeds to the net, and ive only seen that you guys saying that your only getting speeds near OOL people but a lil lower, isnt wow suppose to be offering fiber instead of cable? or is that just in colorado? and ds3's arent fiber.. |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| WOW's implementation of the technology that you describe is currently just in Colorado. The internet offerings in the midwest are conventional cable internet. My understanding is that WOW put in place the infrastructure in Colorado to support what they have there. Late last year, WOW purchased the Americast cable system from SBC/Ameritech. Conventional cable internet is being rolled out by WOW in the communities that they provide service to in the Chicago, Cleveland, Columbus, and Detroit areas because that is what the infrastructure that they purchased supports. |
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Ulwyn
join:2002-01-04
Gloucester City, NJ | reply to ztmike
The WOW DSDN (fiber-to-the-curb) service is only available in Colorado. The midwest systems were purchased from Ameritech and are standard cable modem systems. |
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shadow520
join:2002-04-03
Warren, MI
| reply to drewc3
You would NEVER get anything like that from Comshaft. They don't believe in informing their customers about anything.
I can't wait for WOW to come to Warren!
--
The larger the group, the lower their collective intelligence and common sense. |
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rhb
@66.147.x.x | reply to Ulwyn
I live in Illinois, and our neighborhood was just wired for WOW cable. This was not done until Americast was sold to WOW. I was told that all the lines installed were fiber. Now the line from the box to my house is just standard cable. |
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Ulwyn
join:2002-01-04
Gloucester City, NJ
| The type of system that Ameritech built (and WOW is finishing) is called an HFC (Hybrid Fiber-Coax) system, which (I believe - any cable tech can correct me here) runs fiber from the cable company to each neighborhood "node" and from there it's copper and coax to the home. The DSDN system in Colorado is FTTC (Fiber To The Curb) - different in that it's fiber run from the cable company that passes the homes serviced, which is then tapped to run Cat5 from the "curb" to the home and utilizes standard ethernet connections - no cable modems needed. |
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clocks11
join:2002-05-06
00000 | reply to drewc3
Anyone have an update on the install of the DS-3?? |
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clocks11
join:2002-05-06
00000 | reply to drewc3
Anyone? Update? |
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Just a tech
@12.152.x.x | reply to drewc3
done! |
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clocks11
join:2002-05-06
00000 |  reply to drewc3
"done!"
Really?!? Then more lines are needed!
2002-06-08 19:00:38 EST: 536 / 348Your download speed : 536222 bps, or 536 kbps.A 65.4 KB/sec transfer rate.Your upload speed : 348330 bps, or 348 kbps. |
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