kg4evv
Kg4evv
Premium
join:2002-02-18
Fairdale, KY
| reply to AJICQ499087
Re: Installment of InsightBB???
This may be different in other systems, but here in Louisville, KY, this is how it works...
The cable tech will run the cable from the tap, or check the existing cable to make sure it is in good repair. They will install a ground block (a splitter which houses a tuned circuit to cut back on feedback from the TV's which can interfere with the upstream to the cable modem). They will run the cable inside your house to wherever you want the cable modem to sit. If the place that you want the modem to be causes the tech to have to wall fish cable through a wall or something of that nature, they will advise you of an additional fee. They will set up the modem, plug it in, and get that modem in sync. Soon a data tech will show up and sit down at the computer and insure your IE and OE are versions 5.5 or later and they will insure the computer has a working NIC or USB port for the modem. They will insure the computer is pulling a 10.14.x.x or 10.15.x.x IP which will allow them to register your computer on the SAS Registration site (12.223.2.8). After registration they will reboot your computer, and then browse to the help.insightbb.com website and there you will have complete picture by picture walk through on how to set up your e-mail, how to manage your accounts, etc..etc..etc..
Yes INSIGHTbb.com understands that many of you would rather have a self installation option, however, INSIGHTbb.com had tried that before when they where *cringe* @home. The problem INSIGHT ran into was that some people did not understand or where unable to follow directions. Many people did not have their PC's in good repair, such as an OS may have been loaded on a machine for 3 years and not once had the HDD been defrag' or any type of Windows clean up program applied. You can imagine I'm sure.
--
Darin McCall
mccall.d@insight-com.com
Louisville Technical Resource Center for INSIGHTbb.com
[text was edited by author 2002-06-22 09:27:23] |
Well hopefully they have trained are techs locally on this. In the past this level of service wasn't really offered. Tech came in used the stupid @HOME install disc made sure all was up & running of course. The line also got installed. But as for email setup or a run through of anything else. You were on your own. So good to see that in at least 1 area they have improved upon the install process. Hopefully my area is now following the above steps. I can see where it would be more time consuming. But definitely more beneficial to the customer.