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tekker2352

@sympatico.ca

Rogers Customer ID (CRxxxxx-a) Not used ?

I setup a Rogers highspeed Lan using a simple router last week and it worked great. Today it doesn't connect

Is it true that Rogers isn't using the Customer ID anymore in the HOSTNAME section ?

I had: CRxxxxx-a.phub.bloor.rogers.cable.com
or something very close to that..

What should I input now ?

Thanks, Stephanie

neeloy

join:2002-03-08
North Las Vegas, NV
It doesn't matter what you input now.


tekker2352

@sympatico.ca
ok, well

what should the router's setup look like now that the hostname doesn't matter ?

Thanks again


tekker2352

@sympatico.ca
Can anyone confirm that the removal
of the hostname is a RECENT change ?

neeloy

join:2002-03-08
North Las Vegas, NV
reply to tekker2352
no its been around for a while.... what changed recently?

I mean in your setup....


tekker2352

@sympatico.ca
When I set it up last week, all I put in the router's hostname was CRxxxxxx-a and it didn't connect. Then I put in CRxxxxx-a.phub.bloor.rogers.cable.com or something very close to that and it worked. Now it doesn't

Nothing changed in the routers configs
because only I know the password.

Hope that gives u a better idea.
Thanks again !

neeloy

join:2002-03-08
North Las Vegas, NV
what is your modem? Terayon? Motorola? Lancity?


tekker2352

@sympatico.ca
Its an Asante Router

neeloy

join:2002-03-08
North Las Vegas, NV
and what modem?


tekker2352

@sympatico.ca
I'm not 100% but I think it's a Motorola.

Should that make much of a difference ?

What are your thoughts ?


OLDb34tBoX
Premium
join:2001-03-07
reply to tekker2352
I think you should ask in the Sympatico forum: Click this link --> »Bell Canada
--
"That Tommy Hilfiger pose, can't block my verbal flows." - Tachichi


tekker2352

@sympatico.ca
It's a Rogers question Quadraphonic.

Do some reading before you post


rAfChOw
Premium
join:2001-03-19
Toronto, ON
Mine is empty. Try leaving it empty and see if it works...

neeloy

join:2002-03-08
North Las Vegas, NV
reply to tekker2352
well its seems like everything should be okay. What I would do would be to turn off both the modem and the router. Wait a minute, turn on the modem, wait till its fully sync'd then turn on the router and see what happens. If it doesn't work, call rogers!


rAfChOw
Premium
join:2001-03-19
Toronto, ON
Rogers refuses to help you on router and networking issues.

neeloy

join:2002-03-08
North Las Vegas, NV
they used to not help. now they do.


tymex

join:2002-06-10
canada
reply to tekker2352
The CRxxxxx number is no longer used, the MAC address of the ethernet interface is used to assign you an IP address. You can try release the current IP you use, disconnect the computer, hook up the router, reset the modem, and see if you can acquire an IP. If not, call Rogers and tell them you have a new ethernet card and require them to clear their arp cache for you.

HTH.


tekker2352

@sympatico.ca
reply to rAfChOw
If you mention the word 'router' they say,

"help on that subject is beyond our scope"

translation: "don't split our cable, because we can't do anything about it !"

haha :):):):):)

Thanks for the help, I'll try it
tomorrow and let everyone know

neeloy

join:2002-03-08
North Las Vegas, NV
no seriously, they will now help with router issues!


rAfChOw
Premium
join:2001-03-19
Toronto, ON
said by neeloy:
no seriously, they will now help with router issues!
Dream on!


OLDb34tBoX
Premium
join:2001-03-07
reply to tekker2352
quote:
It's a Rogers question Quadraphonic.

Do some reading before you post
I did and between the fine lines, why does it say "sympatico.ca" under your name then?
--
"That Tommy Hilfiger pose, can't block my verbal flows." - Tachichi

neeloy

join:2002-03-08
North Las Vegas, NV
obviously because his Rogers doesn't work!!!!!


OLDb34tBoX
Premium
join:2001-03-07
reply to tekker2352
Doesn't look like he knows how to register either.
The guy gets Sympatico to ask a Rogers question here??
Sounds like alot of work!!
Back-and-Forth-Back-and-Forth.

Too bad guy, since I "didn't read" your question, guess I couldn't be any of help to you. Sad =[
--
"That Tommy Hilfiger pose, can't block my verbal flows." - Tachichi