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StillLearn
Premium Member
join:2002-03-21
Streamwood, IL

StillLearn to sanevoice

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Re: 5360 wan port issues? (prob interfacing w/routers)

Link to »portal.knowledgebase.net ··· 9&p=1015 seems to have gone out or away.

lev
Anyone else remember ISDN?

join:2001-05-30
Goodyear, AZ

lev to FunkyDSL

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Re: 5360 wan port issues? (prob interfacing w/rout

Nope. It's there. You have to be on a machine accepting cookies for that site before it will work.

Noatec
join:2002-07-29
Olathe, KS

Noatec to methuselah1879

Member

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What about the Linksys wireless router F/W. Do you know if 1.42.7 is the latest and or compatible with the 5360 F/W?

lev
Anyone else remember ISDN?

join:2001-05-30
Goodyear, AZ

lev to FunkyDSL

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There should be no reason why an upgraded 5360 would be incompatible with any commonly used router, even if it is a Linksys.

kmrussell2
Premium Member
join:2002-07-27
Fort Smith, AR

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Re: 5360 wan port issues? (prob interfacing w/routers)

I agree ... I think the only reason we are seeing 'Linksys' pop up all over the place related to this problem is that the Linksys Routers are probably the most common SOHO router at this time. Pretty popular probably because of them working so well and their reasonable price.
skatefriday4
join:2002-08-02
South San Francisco, CA

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I've been having problems with SBC Global's dsl service
and I thought it was my 5360 modem and the ethernet port
issue discussed at length here. But alas I have an 002
modem.

My problem is that I get disconnected at random. My
connection will start dropping packets, get progressively
worse, and then simply disconnect. Needless to say
this is a bit frustrating when in the middle of hot
StarCraft game. hehe.

Anyway, here's an example of what's going illustrated via
ping and tracert.

Anyone have any ideas of what might be happening?

My equipment:

Three Windows 2000 boxes and one linux box
Efficient 5360 modem
Netgear RO318 router
Cat 5 cabling between everything

$ ping www.yahoo.com

Pinging www.yahoo.akadns.net [66.218.71.89] with 32 bytes of data:

Reply from 66.218.71.89: bytes=32 time=20ms TTL=57
Reply from 66.218.71.89: bytes=32 time=20ms TTL=57
Reply from 66.218.71.89: bytes=32 time=20ms TTL=57
Request timed out.

Ping statistics for 66.218.71.89:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 20ms, Average = 15ms

craigm@TAKAYAMA /cygdrive/d
$ tracert www.yahoo.com

Tracing route to www.yahoo.akadns.net [66.218.71.89]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 172.30.10.1
2 20 ms 20 ms 20 ms adsl-67-112-203-254.dsl.sntc01.pacbell.net [67.112.203.254]
3 20 ms 20 ms 20 ms dist1-vlan60.sntc01.pbi.net [63.203.51.65]
4 20 ms 20 ms 10 ms bb1-g2-0.sntc01.pbi.net [63.203.51.1]
5 * * 20 ms bb1-p6-0.pxpaca.sbcglobal.net [64.161.1.18]
6 20 ms 20 ms 20 ms as10310-yahoo.pxpaca.sbcglobal.net [151.164.89.30]
7 * * * Request timed out.
8 20 ms 20 ms 20 ms w10.scd.yahoo.com [66.218.71.89]

Trace complete.

craigm@TAKAYAMA /cygdrive/d
$ tracert www.dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 172.30.10.1
2 * * * Request timed out.
3 * 20 ms 10 ms dist1-vlan60.sntc01.pbi.net [63.203.51.65]
4 * 20 ms 10 ms bb1-g2-0.sntc01.pbi.net [63.203.51.1]
5 20 ms 20 ms 20 ms bb1-p5-0.pxpaca.sbcglobal.net [64.161.1.22]
6 * * 10 ms sntcca2lce1.wcg.net [198.32.176.139]
7 20 ms 20 ms 20 ms sntcca2lce1-oc48.wcg.net [64.200.210.177]
8 60 ms * * chcgil1wcx3-oc48.wcg.net [64.200.240.93]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * 100 ms www.dslreports.com [209.123.109.175]

Trace complete.

Any advice is greatly appreciated.

Craig
hokerick
join:2002-01-29

hokerick

Member

Have you read any of the other 5360 posts in the forum? It seems Dr. Olds is the resident 5360 guru, I'm sure he has the answer.
jimbaugh
join:2002-08-03
San Diego, CA

jimbaugh to FunkyDSL

Member

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Re: 5360 wan port issues? FIRMWARE UPDATE

»www.speedstream.com/support/

Then go to the knowledge base for the Speedstream 5360 you can download the update from this areas.

Hope that this helps. PS I hate this modem.

Jim Daugherty

5360 - Southwestern Bell (SBC) Firmware Update
* Overview

This update is only for the 120-5360-502 modem version. Using it on any other model will corrupt the modem. * Solution

To update your Efficient Networks 120-5360-502 modem, download the Update Guide and Setup.exe file to your hard drive and then follow the instructions as outlined in the Update Guide.

Please do not attempt to upgrade any other 5360 modem version with this updated firmware as it is not compatible with anything except the 120-5360-502 modem.

To verify that you have this version, look at the bottom of the modem and check to see that you have the part number 060-5360-023 listed there.

Note: Part Number and Model Number are not the same thing. If your part number is 060-5360-023 you have a 120-5360-502 modem.

If you see anything else besides that part number, DO NOT USE THIS UPDATE! IT WILL CORRUPT YOUR MODEM.

zakali
@attbi.com

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Anon

to FunkyDSL

Re: 5360 wan port issues? (prob interfacing w/routers)

I am not sure if this would be helful for all routers but I have a Linksys BEFN2PS4 router that I tried to configure to work with Speedstream 5360. First it did not work but after I updated the firmware for both (Speedstream 5360 and BEFN2PS4)it's been working GREAT.

Belandrew
@dsl.chcgil.ameritech

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Anon

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I just wanted to add a note to help others. I use a D-Link DI-740P router and had the same issues with very high packet loss. After installing the firmware update for the 5360, everything works great. So it's definitely not any particular routers at fault, just the silly modem.
Thanks for posting about the update.
bjl667
join:2002-08-31
Corpus Christi, TX

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Member

to FunkyDSL
Well I'm getting these random disconnects too, it started around Aug. 14, been going on for 19 days so far this has never done it before I had that modem you guys are talking about but I also have the modem givin to me by SBC Global: Alcatel Speed Touch PCI - Internal DSL, I've tested both modems in Win95/98/98SE/ME/2k/XP between 3 days and it did the same so its gotta be something to do with SBC I guess well any help would be nice :-D Right now I'm mainly using XP with the internal since I made it work lol.

Later,
-Brian L (Email ME: bjl667@sbcglobal.net)
JMaelstrom
join:2002-09-24
Columbus, OH

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Well, I just got my 5360 and lo and behold, it doesn't work with my SMC Barricade 4 port router... I'm crossing my fingers that when I check the modem's part number it matches the fixes... Let you know how it works out...

BTW, this is a great thread. I wasn't able to find any mention of these problems on SMC, Ameritech, or Speedstreams websites... great job!

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds

Premium Member

»www.efficient.com/search.html or »www.speedstream.com/support/

It's the first Article found using search in the Efficent Knowledge Base and the Speedstream Knowledge Base and using 5360 as the only search term.

5360 Firmware Upgrade -- Efficent Knowledge Base
»portal.knowledgebase.net ··· 69&p=351

5360 Firmware Upgrade -- Speedstream Knowledge Base
»portal.knowledgebase.net ··· 9&p=1015

++++++++++++++++++++++++++++++++++++++++++

Plus this more recent thread....

5360 upgrade approved by SBC finally.
»5360 upgrade approved by SBC finally.

Regards,

Doctor Olds
mantra72
join:2002-09-24
San Jose, CA

mantra72

Member

Hi,

I am a prodigy DSL user and PacBell/SBC provided me with the hardware associated with the DSL connection.

The hardware provided was a Efficient 5360 ADSL modem (060-5360-002) and I run Prodigy Internet 5.5 on a Windows ME/ Windows 2000 machine. When I use either machine with the software provided by Prodigy/PPPoE and modem directly, everything works in terms of a connection.

I am now trying to access the internet with both machines at the same time by using a Linksys BEFSR41 router. Here is where it gets too simple to be true!

I did all the right connections, removed the PPPoE software off the two machines and tried to connect.

When I access »192.168.1.1[?] for the linksys router, it says I am connected and I am able to disconnect too. However, whatever I do, I cannot access any other website, either with the IP address or otherwise and it always returns that I am not connected to the internet.

I have a Intel 10/100 Ethernet card on both machines.

Looks like the connection from Ethernet card to Router (using the »192.168.1.1[?]) is okay as it is accessible.

Also, the router says it is able to connect between the router and the modem (connect/ disconnect to ISP).

Prodigy DSL support bolts from me when they hear the word "router". Is there any advise from the knowledgeable folks out here?

Regards,

Mantra72
JMaelstrom
join:2002-09-24
Columbus, OH

JMaelstrom to Doctor Olds

Member

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Well, nevermind, I have part no. 060-5360-123... it stills does the same thing, but no upgrade available... should I at least try a crossover cable?

lev
Anyone else remember ISDN?

join:2001-05-30
Goodyear, AZ

lev to mantra72

to mantra72

Re: 5360 wan port issues? (prob interfacing w/rout

said by mantra72:
I am now trying to access the internet with both machines at the same time by using a Linksys BEFSR41 router/
This is really more of a Linksys issue, so please take any further discussion over there, but it sounds like a DNS issue. You'll have to set the DNS either in the router to be served by the router's DHCP (if it can) or in the TCP/IP configuration of your 2000/Me machine.

If this is it, say so, but if not, have fun in Linksysland.
lev

lev to JMaelstrom

to JMaelstrom
said by JMaelstrom:
Well, nevermind, I have part no. 060-5360-123... it stills does the same thing, but no upgrade available... should I at least try a crossover cable?
You want to be plugging into the WAN port, and you don't want to use a crossover cable. Have you, also, checked the DNS settings?

fatness
subtle

join:2000-11-17
fishing

fatness to mantra72

to mantra72

Re: 5360 wan port issues? (prob interfacing w/routers)

Being dealt with in this thread:
»:/forum/remark,4518458~r ··· ode=flat
JMaelstrom
join:2002-09-24
Columbus, OH

JMaelstrom to lev

Member

to lev

Re: 5360 wan port issues? (prob interfacing w/rout

I'm using a straight-through cable now. Also, I have tried setting it up with and without the dns settings in the router, and still nothing...

I'm very frustrated... The barricade worked great with my cable modem...
mantra72
join:2002-09-24
San Jose, CA

mantra72

Member

I figured out when I ping "www.yahoo.com", nothing happens, but when I ping an IP address, I get back 100% return.

Looks like my DNS is hosed - I tried both "automatic" and the "manual" DNS entries. Still something is hosed and I cannot connect.

Mantra72
CCCMTech
Premium Member
join:2002-05-17
Baxter, KY

CCCMTech

Premium Member

said by mantra72:
I figured out when I ping "www.yahoo.com", nothing happens, but when I ping an IP address, I get back 100% return.

Looks like my DNS is hosed - I tried both "automatic" and the "manual" DNS entries. Still something is hosed and I cannot connect.

Mantra72
I'm sure you mentioned this somewhere but I'm too lazy to read....what os? and anything else besides the modem? some routers you have to manually configure DNS on the router DNS on the computer will sometimes not work....also what DNS you using?
mantra72
join:2002-09-24
San Jose, CA

mantra72

Member

Windows ME
Router - BEFSR41
Efficient 5360 - 060-5360-002
Service Provider - Prodigy DSL with hardware from PacBell

»I thought it was too simple to be true!

for my detailed woes :-(

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium Member
join:2001-04-19
1970 442 W30

Doctor Olds to mantra72

Premium Member

to mantra72
said by mantra72:
I figured out when I ping "www.yahoo.com", nothing happens, but when I ping an IP address, I get back 100% return.
Please use this thread here »BEFSR41 and Efficient 5360
said by mantra72:

Looks like my DNS is hosed - I tried both "automatic" and the "manual" DNS entries. Still something is hosed and I cannot connect.
This is not a 5360 problem since it is a bridge unit and blindly passes all data to either a router or a PPPoE client on your PC. This is a Linksys problem.

Regards,

Doctor Olds
mantra72
join:2002-09-24
San Jose, CA

mantra72

Member

Is there a recommendation for a router that works well with a Efficient 5360
or
a modem that supports PPPoE and works well with the linksys BEFSR41

Thanks,

Mantra
CCCMTech
Premium Member
join:2002-05-17
Baxter, KY

CCCMTech

Premium Member

all bridges support anything, like doc olds said it passes traffic blindly. Are you forcing your dns on the router or on the pcs?
CCCMTech

CCCMTech

Premium Member

try any one of these in the router for dns
64.160.192.70
63.200.183.70
63.202.63.72
63.200.115.40
64.169.10.71
mantra72
join:2002-09-24
San Jose, CA

mantra72

Member

Thank you very much. It works!

To summarize,

if you are using a Efficient 5360 with a Linksys BEFSR41 WITH Prodigy DSL service (through Pacbell hardware), 1 or more of the DNS servers (mentioned by CCCMTech) should be explicitly defined in the router DNS table.

Perhaps, someone out there can catalog this as part of a FAQ.

Thanks,

Mantra72
CCCMTech
Premium Member
join:2002-05-17
Baxter, KY

CCCMTech

Premium Member

I believe it is in the SBC FAQs in the pacbell or swbell forums...