OCNBLUE
Dazed
Premium
join:2000-11-07
Dallas
| reply to geek49203
Re: shocked, SHOCKED I say....
I think what you will see is Verizon opening up additional call centers that are outsourced. With the closing of the CLEC, there was an existing contract with an outsourcing company that has a few years remaining. I would imagine those people will now support DSL. This should also increase the headcount.
One issue that always arises with union employee's is when the company needs to make a fast change on anything. Union contracts need to be renegotiated due to the changes. This always takes forever. I think that is why Verizon outsourced the CLEC to begin with.
All this stuff about bathroom breaks etc. is standard for any company in customer service. Do not think it is Verizon only. Sprint, Operator Sevices divisions for all telecom companies, AT&T, USWest/Qwest all operate the same. When you hire someone for customer service (a job I wish on no one) they should have to sign a waiver that states their duties. They will probably re-think the job and that would force companies to raise the pay scale.
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