Network Guy
join:2000-08-25
New York
 ·PHONE POWER
·Broadvox Direct
 ·Verizon Online DSL
| No one ever wants to feel under-appreciated
Being part of a union used to mean job security, and great benefits. Nowadays, the only certainty you can get is your health insurance, since you will need to use it often as your health deteriorates from doing the line of work many people like the reps at call centers do. It would make me feel as if I'm back to dictatorship times, as when I'm told when I can go for bathroom breaks and how long I can be to take a break. People take jobs like this either due to immediate necessity of income, or for customer support experience you can add to your resume. Everyone knows that there will never be any room for improvement, for you are commanded to read a help desk script to the end user who calls in trouble. The jerk that looks over you isn't expecting brilliance from you when you're helping a customer, and that same person won't care to acknowledge that you're doing your job effectively, or not. The only thing that upper management cares about in a position like that is volume, the number of people you help in a typical day. They don't care if you got it fixed, they care if you pick up that phone, take down all the information, and pass it on to the technical group, even if the problem could have been solved right then and there. Everyone also knows that you will never get a raise with a job like that. It is much easier for upper management to find something wrong with you at the time of your performance review in order not to approve something like that, and keep the unused budget money to themselves in the form of bonuses by year's end. Being in a position like this is almost no different than being a computer technician for say, a design company. Do you really think that in a design business upper management will care to have the latest and greatest technology to do their job, and top notch technical people to support it? Of course not. Instead, they'll continue to put band aids on all the problems they have, and have idiots for tech support running around and really breaking more stuff than they fix. However, when it comes to their line of business, design, they will definitely go all out with flying colors, spending all the budget money they have on fancy lunches with clients or prospective licensees, or opening stores so people can buy the merchandise they make. Does the technical support group see any of that money they make thanks to their support? Of course not, no profit sharing, no bonuses, not even comp time. This is when you need to sit down and analyze yourself, is this line of work doing anything for my experience, I'm I happy with what I do for a living? When you find yourself not finding satisfactory answers to these questions, guess what? IT'S TIME TO LEAVE!!!!!! Trust me when I tell you this, I used to work for a fashion company for a year and a half, and I can definitely relate to the pain and anger that people like those working in call centers feel. Bottom line: Verizon won't do anything for you. That jerk you have for a boss won't do anything for you. Shove that foot right up their ass, and do yourselves a favor and look for a better job. Get a job where you won't find yourself squinting your eyes at the end of the day when you leave work and can't take the brightness of the sun from sitting at a cubicle looking at a monitor screen all day. Get a job where you won't find yourself feeling worthless, or too stupid to accomplish anything better than what you have. Get a job where your boss actually treats you with DIGNITY!!!! Trust me, when you realize your full potential, you can get to more places, and do a lot more than you had ever thought you could. TOSS YOUR BOSS, AND TOSS VERIZON TO HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
