how-to block ads
|
lemondrop
Defender Of Mindless Frivolity
join:2000-08-03
Virginia Beach, VA
| My heart is bleeding for my friends........
To all in the HSSC north center:
This is truly a sad day. I am here in the south center in Norfolk, VA. We are under a contractor called Coleman and associates. Please do not think we are not saddened by this turn of events. I know for a fact that you guys are some of the greatest people in the business, and you will be sadly missed. This closure benefits no one. It will serve as a disadvantage to the customer and the employees still here. The customer service in the north is completely different from the south and there are some things pertaining to the order that simply cannot be done by the south at this time. It is a shame that you were not given better tools to work with, but you no doubt did the best you could with what you had.Jennifer,Stacy, Ellen, thank you guys so much when i had to call and needed your help with a north order when we started taking calls from both regions. lisa, carol, jason, thank you so much for making sure the customer got their equipment. Shantel, Chris, Mark, thank you so much for calling the customer to let them know that their order was in jeopardy due to the F***ked up systems that we have to deal with and the cowardly supervisor throws the call on you because they don't have the balls or tits to do what they are paid to do and handle escalated calls.. Mary, Frank, julie, thank you for putting on a smiling face and faking happiness and contentment when verizon execs came around because if you don't and actually tell the truth about the Stupid decisions, impossible sales goals due to system malfuctions, incompetent supervisors, and the deals made with some workers about late arrivals and long lunches because they are the team rat but write ups for those who take a stand, because you will lose your job.you guys want to know why we are being sued???? here it is: NO MATTER WHAT WE DO OR SAY OR BEG OR PLEAD, THEY THINK THAT IF THEY IGNORE IT, IT WILL FIX ITSELF..they know our central offices are full, but no one bothered to notify us until your due date. sure, we can take your order, but it will take us about ten days for our constantly broken automated system to finally alert us to the error and by then it is 5 days before your connection is due..Please know that we employees in the DSL centers work very hard....DAMN HARD..But when something goes wrong with your order, we have to call Verizon core employees to help fix it. BUT GUESS WHAT?? They take up to week to get back with us and (here is the kicker) YOU ARE NOT ALLOWED TO TALK TO THEM. So day after day we get yelled at by customers, our bosses, and even verizon employees. And if you ask any Verizon employee worth his Management position, they will tell you that when the core was on strike and they recruited us to take their places in maryland handling broadband tickets, we did more work and closed more tickets in two weeks than they did in 3 MONTHS!!!!! THESE ARE GOOD PEOPLE,BUT CUSTOMERS DON'T SEE THAT BECAUSE THEY ONLY WANT THEIR ORDER DONE. I understand their pain, and I try to help them, but they have to know that this goes deeper than the reps on the phone. However, we have been deemed scapegoats in this chaos. So with a heavy and empathetic heart, I want to say i am sorry for all of this, because i know what is really going on. Well, I am off to post my resume, as so many others here in the south center are doing. It does not take a genius to see a sinking ship with a drunk captain at the stern..Godspeed, my friends.... | |
Toad
@adsl.bellatla
| Hey sorry but verizon should not be contracting out it's sales and service. Not only does it reflect poorly on its own employees but it sets themselves up for major problems. As a verizon employee why should I care about an employee who is contracted by my company to do my job??? And why should a contracted employee care about the customer 10 states away that they will never see or hear from again?(they don't). I see it every day. The automated systems don't work properly and the contractors can't call the engineers or local service techs to find out about problems or facilities. All this to save a few bucks.. If the fcc backed down then there would be no need for the contracted employees. everyone says to go cable but they have a larger monopoly on isp's than verizon could ever have. Try to get anyone other than your local cable company as your isp on your cable line..The fcc should bust those hacks.. | |
lemondrop
Defender Of Mindless Frivolity
join:2000-08-03
Virginia Beach, VA
| Because of the merger, we are now considered a Separate Data Affiliate. WE CAN'T CALL YOU ANYMORE DUE TO FCC REGULATIONS!!!!!! And when we did call, you guys would not help us. I do not agree with contracted labor either, but the bigger picture is doing what is right for the customer. you say we do not care about a customer 10 states away. YOU DID NOT CARE ABOUT CUSTOMER IN YOUR OWN F****KING STATE WHILE YOU WERE ON STRIKE, DID YOU? SO DON'T TELL ME ABOUT CUSTOMER CARE, PAL. until this thing is resolved, we are all in this together.I have nothing but respect for core employees, but everyday i get calls from you guys and you have no idea how DSL works or how to set it up. you stated that we were contracted to do your jobs. Well as part of the strike agreement, you guys can now sell DSL. but guess what???? I get at least 5 calls a day because the core rep DOES NOT WANT TO PLACE THE ORDER, SHE HAS ENOUGH TO DO AND REALLY DOES NOT UNDERSTAND DSL. I know that you guys are stressed to the hilt right, but what good is it going to do to bash someone playing for your team. you guys can barely handle the volume in a center now, imagine setting up 5,000 dsl order everyday as well and dealing with 2,000 angry customers because the system that VERIZON programmers designed is constantly screwed up.
you said:
As a verizon employee why should I care about an employee who is contracted by my company to do my job???
Because we harbor no ill will for you, that is why. Sometines you have to see beyond unions and craft and dues, and see that we are all people trying to do a job. I am not contracted to do YOUR job no more than you are contracted to do mine. just because you are a core employee does not give you first grab at the dinner table and your union will tell you that. just because you bought a cadillac, does not mean you can go in and take over the assembly plant. I am the frontline of contact for these customers. you see it everyday, but i hear it everyday. Why don't you come down for a day and see what goes on. I bet you will be happy that you can turn around and walk away. until you walk in our shoes, do not dare question our loyalty to our customers. It maybe verizon core employees who need to take customer concern more seriously.......
--
I demand a recount!!!!! | |
toad
@adsl.bellatla
| Good points, I do know what the call centers are like. I also know what our call centers are like also. But when you are doing the job at like $10 an hour which I have seen reported and our call center people are doing it for $20, You are getting shafted, I feel bad that they are able to close down your center because union recruiting is going on. Your right we are in it together but when you work when we go on strike the company sees you as no problem and will do with you what they want. It happens in all businesses. Almost after every strike the same managers who perform the work during the strike tend to really get shafted while the ones who didn't do the work stay cushy. Go union quick or go out at the first sign of trouble. unless your running the company, then when you go out you get your 10million dollar parachutte. | |
|
