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Next call center will be in Guatemala? »
« Verizon customer pledge - Make us money...  
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Anon
 Corporate Bull!

We can't completely blame VERIZON in this. Telespectrum is on the verge of bankruptcy, and they were cutting corners. For instance we were getting certain amount of money for each modem sold. When we started offering them free, that bonus was taken away....NOT by VERIZON but by Telespectrum. On top of the 28.00 an hour VERIZON was paying for each on of us. So Telespectrum was taking out of the pot of funds allocated for our salaries, bonus, and incentives. All of the union dues we were paying were being taken. Where was it all going in upper management paychex and to support some of Telespectrum failing call centers. As far as service goes...VERIZON cut a lot of corners just to get long distance. FCC says..U MUST MAKE SOME SACRFICES! Well guess where they were made. The other employee post is right on the money! Today's news is they asked us to sign forms to send to Ivan S. the President to make all the employees VERIZON and keep this center open. The premises are VERIZON owned and they have put millions into it. Would not be a hard thing to do. Ne ways the saga continiues..................


urbman
Phasers Locked On Target

join:1999-06-25
Niagara Falls, NY

What about Coleman then? Why get rid of them? Funny how when there is talk of people losing their jobs, Verizon in Cheektowaga was good... they knew their stuff.... I have read things on this site for over a year now and I don't recall seeing anything positive about they location. Don't get me wrong I hate to see anybody lose work.... I even knew some of the workers there... good people with a good head on their shoulders.... it is a shame.
--
Quality has no fear of time.
Forums » Verizon closes troublesome DSL call center?Next call center will be in Guatemala? »
« Verizon customer pledge - Make us money...  


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