former call center e
@207.175.x.x
| reply to geek49203
Re: shocked, SHOCKED I say....
I also worked a call center doing tech support. I have to tell you the hiring criteria done by the company I worked for was extremely low. Can you spell C A T if I spot you the C and T. The turnover is high, most of the employees don't give a damn who they work for and the Company itself only cares about giving their client "Good Numbers" so you can't really place the entire blame on Verizon. Internet services, especially broadband is a losing proposition right now, they aren't making any real money at an average of 7.45/mth for internet access, but they do wind up losing customers with the call centers uneducated staff and the air of apathy that surrounds the typical call center work environment |
