dc4072
join:2000-09-12
Ashburn, VA
|  Wortherless Concentric.
ok gets this. I called Concentric on July 11th, 2000 and ordered DSL. I told them my neighbor said it was impossible to get it in my area, but the sales person said I was 12,000 feet from my CO which was good for DSL.
Well its now Sept. 12, 2000 and I have not heard from concetric. I called them last week and was on hold for about 4 hours. I hung up the phone and I was very pist. How can you run a company like that ?! After all aol only has ya on hold for only 2 hours. At anyrate I called 411 and asked for a number to Concentric in SanJose Ca. ( which is where they located ) I spoke to some girl name elisa and she told me that someone would call me right back to confirm my install date. Well thats been over a week. I have sent several emails to this company with no reply. I guess they really dont care about customer service. Because I was willing to pay 800 bucks to get the dam thing installed. Thats not including the 69 amonth once it was up and working. Word to wise here people. DSL is not going to get better until there is competition. I thought about going to BellAtlantic ( aka Verizon ) DSL, but the jury is still out on that one. I think I might wait for Wireless internet to hit. Good luck Concentric.. I was willing to pay top dollar for the service.. And I will continue to tell people everywhere what a bad customer service you guys have.
James A Burgess
DC4072@aol.com |
Who'd you call?