amark join:2001-02-09 94045 |
amark
Member
2002-Jul-21 7:27 pm
The Cleaner-Won't Update-Get Authentication Err?It happened again. I try to run update and get window stating can't authenticate. It happened before. I uninstalled and reinstalled. This time that doesn't work. Anyone else? Any answers? Help appreciated, thanks. |
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Eyeballs Premium Member join:2000-04-25 Worcester, MA |
Eyeballs
Premium Member
2002-Jul-21 7:34 pm
Contact the software company. They changed the build of the program to combat a problem they were having with warez. |
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to amark
Their servers have been overwhelmed today. It's a busy day. Keep trying, you'll get through. |
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jvmorrisI Am The Man Who Was Not There. MVM join:2001-04-03 Reston, VA |
to amark
Since the latest releases, I've seen this a couple of times. At least in my experience, it's suggestive of a timing problem, especially on older, slower CPUs or slower Internet connections. I don't think I've ever had to retry more than twice (myself) to get past it. |
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sig6 Premium Member join:2001-05-05 |
sig6 to amark
Premium Member
2002-Jul-22 12:05 am
to amark
Once I was getting a time out error and had to disable ZA to download the update. I think this has already been fixed, though, in one of the many recent updates.
Sometimes the site is busy, though. Have you tried downloading the updates directly from the site? There's also the moosoft forum to try and see if you get an answer or a fix. (FWIW I did update earlier today without a problem.) |
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Marine06 join:2000-01-10 Mission Viejo, CA |
Re: The Cleaner-Won't Update-Get Authentication ErI have also been getting the same authentication error. I would wait until tomorrow before you change anything. It could be another problem with Moosoft's ISP. However, if it still keeps generating the same error I would look at the forum and/or download an updated version of Moolive manually from the website. |
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kcazzieOne Of Jerry's Kids Premium Member join:2000-08-13 Morton Grove, IL |
to amark
Re: The Cleaner-Won't Update-Get Authentication Err?Looks like things are working again...Authentication fixed with these two new updates... 1) The Cleaner Database 3316 2) TCActive 2506 |
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La LunaFly With The Angels My Beloved Son Chris Premium Member join:2001-07-12 New Port Richey, FL |
to amark
Got mine with no problem last night. I have had problems lately with getting "the server is busy, please try later" message. I'd just keeping trying, I bet you'll get it. |
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