scott2ya
Iphone junkie
Premium
join:2002-03-07
Missouri
| My turn to VENT
MCI just went bankrupt. they owe SBC 300 million. SBC cannot disconnect them because they are bankrupt! Birch just filed for bankruptcy, they lease SBC lines then resell them to the end user, (ever seen some of them billboards? 100% of our customers fired southwestern bell) don't know how much money they owe. So Mcain is in the TELCO's pocket what else is new. SBC is just trying to protect it's interest with this bill. Then they will deploy more of the RT's to reach more customers. Most of the ISP are piggy backing, getting a free ride in essence. They are not going to deny those ISP's access that already have it! The way things have been going they are all going to be bankrupt pretty soon anyways leaving SBC to foot the bill. Then prices are going to sky rocket to make up the lost revenue, just like when shoplifters steal, the stores hike up the prices to make up the difference.
Another thing that chaps my ass is that when a CLEC (such as Birch) has a trouble ticket in, the telco has to work that ticket before they can fix their own customer.
Ohh yea! I work for SBC in the Broadband arena, guess that's why I feel like this. Sure hope we don't have any more layoffs soon, due to more bankrupt companies renigging on what they owe us. Just glad I still have a job!
Sorry if I offended anyone... just my two cents! have a nice day! |
|
Perihelion
join:2001-03-29
Orange, CA | What part of SBC do you work for? Send me a note. I'm trying to dig into SBC's DSL process and any information that you can share would be a great help.
henry_clarke at hotmail.com |
|
dogtech
Let Us Build It
join:2002-06-08
Toledo, OH
| reply to scott2ya
I hear you packetman, I also work for SBC/Ameritech in the Broadband area. I think that new SBC commercial where all the birds are landing on OUR lines hits the nail right on the head. They are making money off our network at an OUTRAGOUS DISCOUNTED PRICE; they have no maintenance on OUR network, they do not invest in OUR network. I'll get to the Point, THE FREE RIDE HAS GOT TO STOP!!!, or bad things are going to happen.
[text was edited by author 2002-08-03 10:14:06] |
|
Bsod
join:2002-06-19
Acton, MA
|  Do the customers get to decide who is allowed to run wires to their houses? Of course not. This is MONOPOLY power, supposedly granted in the public interest, then ABUSED by the monopolists with their overpriced, shoddy service, and their excessively restrictive TOS. The one and only remedy available to ME the person with the wire leading to MY HOUSE is for the monopolists make amends and SHARE THAT WIRE so that I can vote with my own green dollars for the ISP of MY CHOICE, hopefully one that doesn't suck. |
|
SRFireside
join:2001-01-19
Houston, TX
| reply to dogtech
Technically all that the ISP's are using is the ability to be connected to the home, which SBC and the other Bells seem have control over. From what I have seen ISP's purchase their own bandwidth, which is then resold to their customers. What money are they making off your network? The last mile is paid for by the ISP for its use. So is the space in the CO's. ISP's are NOT getting a free ride. So yes I think the new SBC commercial is quite misleading as they are only accounting for part of the process and not the whole.
--
Love Science Fiction? www.spacestationzoom.com |
|
bigplatypus
join:2001-12-01
Saint Louis, MO | reply to dogtech
I agree!! I just lost my job at Southwestern Bell because of this mess! You can't make money when you have a bunch of leaches on your back! |
|
sorthious
join:2002-07-30
Richmond, VA
| reply to scott2ya
Thats what they want you to think....that you lost your job due to leasing of lines. But what that don't tell you is how difficult they make it for the people they leased lines to to make any sort of profit from the leased lines. These big corporations silently strive to put these underlings out of business...they wouldn't be leasing lines in the first place if it wasn't for government mandates. But they screw themselves in the process when these companies can't afford to pay for the lines they leased. Every big corporation these days does dirty dealings, misleads the public, and tries to profit on the ignorance and complacency of the general public. The majority of people that have broadband don't know when there connection is being throttled back or if it's just congestion. Most companies these days aren't concerned with customer satisfaction, it's how can we explain lack of this, or this imperfection so that this person will stop complaining about it. Customer Service has become a joke. I work for a company that does the same thing. When a customer has a complaint we nicely explain our way out of it and make the customer feel that maybe it's something that they did wrong...without actually saying that. Bottom Line..."IT'S BIG BUSINESS/GOVERNMENT" Everyone has something to gain and an ulterior motive that you don't know about. "You don't get something for nothing" |
|
scott2ya
Iphone junkie
Premium
join:2002-03-07
Missouri
| said by sorthious:
Thats what they want you to think....that you lost your job due to leasing of lines. But what that don't tell you is how difficult they make it for the people they leased lines to to make any sort of profit from the leased lines
So explain how do they make it difficult to make a profit. All the isp has to do is recruit, hence the marketing plan on the new sbc comercial.
I aggree with you about customer service, that is a joke as with any company. Heck we run into it all the time trouble shooting other isp's customers. we trip a tech out and find everything good on our end, try to confrence on the isp, and sit on hold for 20 minutes get someone on the phone that can't do anything and get shuffled around till we finally get someone that can make the changes or fixes. We bend over backwards for these customers all the time.
But being that you have the inside info on how hard we make it, I am curious. |
|
bigplatypus
join:2001-12-01
Saint Louis, MO
| reply to sorthious
You can blame it all on big business but the fact remains that CLEC's don't have to put outside plant network in, maintain it or employ the people who do so. Yes the bells sometime miss deadlines but the bells must provision the CLEC's orders first before they take care of their own. The CLEC's get the best lines before bells own customers. Hence the fines that SBC pays each month for missing deadlines.
The Telco Act of 1996 is nothing but welfare for CLEC's. |
|
ThirdShifter
Premium
join:2002-03-16
Vernon Rockville, CT
| reply to scott2ya
People that has their job over this "mess" is because their not needed anymore, Harsh? thats the fact.Wou;dnt you if you have a company and you only have to rent your infrastructure and only maintaning it without worrying about getting customers when all the "leech" go out and find you one? Sure they will.And i think this bill is just to protect big Bells from going belly up to.Why? restore peoples confindence to consumers.We don't wanna hear another big company go belly up.
--
The box said "Requires Windows 95, NT, or better", so I installed Linux |
|
SRFireside
join:2001-01-19
Houston, TX
| reply to scott2ya
said by packetman:
So explain how do they make it difficult to make a profit. All the isp has to do is recruit, hence the marketing plan on the new sbc comercial.
That's way off. ISP's have their own bandwidth to pay for, which Bell does not provide unless the ISP's is paying for leased lines as well (a different story altogether). Then you have a staff of customer service you need to pay for when those customers have problems and need to talk to someone to fix them. Then there is the technicians needed to keep the data centers operational. When it comes down to it ISP's are lucky to make $1-$2 on every DSL line they provide. The ILEC's get the lions share of the charges (upwards of 60%-90%) while the ISP has to make due with the rest. All for use of that last mile.
--
Love Science Fiction? www.spacestationzoom.com |
|
scott2ya
Iphone junkie
Premium
join:2002-03-07
Missouri
| So they come up with a marketing plan. hmm... sbc doesn't serve dsl out of this region... ok lets wait till they do then we can try to make some money.
SBC does serve this area... hmmm... how many customers can we get? hmmm... couple hundred at least... ok lets go for it, get with bell and rent a ds3. and start recruiting....
hehe...
anyways; so your saying the the RBOCS are charging too much to give them access? they can't make a profit cuz of the overhead? hello!? You think placing all the framework to equip customers lines with dsl is free?
Show me some real statistics. If they couldn't make money then explain how all these ISP's are surviving.»www.swbell.com/Products_Services···roviders (click on the state to see ISP's that have access)
I personally think SBC has been doing an upstanding job my self. |
|
SRFireside
join:2001-01-19
Houston, TX
| I worked with two ISP's in Austin that had to close out their DSL offerings due to provisioning and line charges from SBC. I don't have the numbers on hand of course. I don't keep those things lying around after I leave a company. If SBC is charging the same price for line access to the ISP's as they are charging full DSL services to their own customers AND posting a profit then explain to me how Bell is losing money sharing the last mile?
BTW not all ISP's use SBC's leased lines. As a matter of fact both of the companies I worked for, Texas.net and Jump.Net, used backbone providers like Global Crossing, Qwest, UUNet (maybe not anymore), Genuity, and other bandwidth providers. Even if they did use Bell's backbone they would be paying the going business rate like everybody else. Again where does SBC lose money leasing lines to ISP's at their own set rate?
--
Love Science Fiction? www.spacestationzoom.com |
|
sorthious
join:2002-07-30
Richmond, VA
| reply to scott2ya
If all they have to do is recruit why are they going bankrupt? A bigger company has more resources, both financial as well as assests. All they have to do is lease the lines per government madate wait until the company fails which it will because it has nowhere near the resources that the providing company has and then they can point out that these types of companies cant provide anywhere near the service level that they can. I wouldn't doubt that the lines that are leased are not somehow substandard or that the larger company has some sort of restriction on the data flow that puts that particular ISP at a disadvantage thus setting them up for failure. I'm not picking on the particular company that you work for but big business in general. Most of the dirty stuff that happens in a company only certain inside people here about. And if they aren't compliant with what is trying to be done dirty they are filtered out of the company with severance packages or misleading conduct/performance evaluations. |
|
