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| Anon |  @Home is terrible, immoral, ignorant, and lie
@Home service is terrible, they lie about what the provide, their tech support are the most ignorant i have ever encountered, the service is completely unreliable. They should be prosecuted. | |
|  | | Re: @Home is terrible, immoral, ignorant, and lie Know how you feel here..I have the @home service through Adelphia in Huntington, WV.Service was installed on November 13th and it was great! I've been a Network Administrator for years and it takes alot to impress me.
After having the sevice for 4 weeks a storm in the area knocks out the Cable. Service is restored the next day, however the Cable Internet is about 1/3 the speed of before where as I was getting around 3500/300 now it's about 1000/150..and packet-loss out the yang. Ping time to the local gateway were 10-15ms now 40-100ms..I have heard conflicting stories from the pathethic technical support about what is actually guaranteed. Had a "tech" here twice...would not test the line and said as long as I was getting about 70kb/s xfer (If I'm lucky!) That's all they would guarantee. I'm not an idiot, there is definately a problem with a line card or amplifier at the node...but getting someone to even listen will probably take an act of God... | |
| | | Anon | Dont be suprised if they OVERSOLD their bandwidth
Well finally today the tech came out to my apartment to pick up the modem and he told me that the service will be back up to normal operating conditions in approx. 2 weeks. He too told me that they were installing 2 new DS3's in the area and that when they were done with this, I wouldnt be able to even tell when the peek times would be and that the service will prolly be capped at 384k instead of the current 128k upload. I also got a letter in the mail from @Home saying that if I would give ATT@Home another chance for them to provide me with internet service then they would give me free install and 3 months free service .. so I said what the hell ... why not .. 2 new DS3's added to the 2DS3's that are already being used .. I cant go wrong .. I signed back up with them ...
Round 2 - hopefully it's a much better experience! | |
| | | | | Re: Dont be suprised if they OVERSOLD their bandwidth I will hope for your round 2 to be better too.... being that I also am in an over subscribed area of Illinois as well, it might well help me too. One can only hope for all of us! | |
| | | | Anon | Oh god, I think I'm having this same problem too. I have 3 other friends that got cable all in the same week and we are all on the same subnet. For about a month, our cables worked great. 3000/1000. Then about 2 weeks ago we all starting REALLY bad d/l speeds. I sometimes tested 150kb. At night it seems to be the absolute worst. I get between 10 and 50 percent packet loss to servers that a month before I was get 0 percent packet loss and a 30 or 40 ping. Who should I complain too to make sure my pleas don't go unanswered? I would like to know if they did oversell their bandwidth because they do advertise a ton in my area. Isn't a breach of contract if they don't provide you a fast enough connection as well? | |
| | | | | | Re: Dont be suprised if they OVERSOLD their bandwidth I'm still trying to figure out who to complain to...and I know exactly were the problem lies..Probably the best bet is the local cable office...If you can get them to shoot the
line and test for any noise you will be lucky...
Good Luck! | |
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| | NO15
join:2001-01-24
Cornelia, GA | 2 more DS3... sounds good, pls let us all know how the service is. I to have @home in Beaverton Oregon. I test at 4.7-5.5 Mbps all day... pls give us ur test speeds to. Thx, from just another @home customer. | |
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| Anon | WOW!!! A WHOLE 24 HOURS for the signal to travel to California and back WHEW!!! What a distance!!! GIMME A BREAK!!! That installer didnt know his @&& from a whole in the ground. Are you running NT Workstation or Server??? | |
| | | Well, I'm using @home here in seattle.... and i can say i see none of those problems.... everything works flawlessly... the installer was okay.... and as for not running nt, you are the clueless one.... run whatever you want.... in fact, I have a lovely linksys cablemodem router with a builtin 3 port hub... I run a linux webserver and email server, a win 2000 system and a mac system on it..... and yes, the ip never changes... but so what if it does, use a dyn-dns service..
-S | |
| | | well, @ home has been advertising big time in oregon and i was thinking aobut it, but now i have changed my mind. 56k modem may be slower, but its seeming to be more reliable and less exspensive. | |
| | NO15
join:2001-01-24
Cornelia, GA | Re: @Home is terrible, immoral, ignorant, and lie GOOD... another could have been customer... Thx for not taking up our band width... u shouldn't jump on the @home wagon, its full... | |
| | | DoubleL7I Dont Know
join:2000-12-30
San Francisco, CA
|  Horse Manure?
Now hows about coming into the real world. You have to understand @home & other broadband providers aren't as consistent with their service/speeds as customers would like them to be. Not everyone is as lucky as you or your friend, hell i wish i had that kind of speed.
And this has just been introduced into your area so you better hope they don't oversell b/c you can kiss you speed good-bye.So don't go riding off on your high horse.
LMAO....
[text was edited by author 2001-02-07 01:59:52] | |
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| | I have @Home here in Australia and everything here's fine - the ping for Australian sites are under 50 and packet loss 0. The only thing is that the ping to the US is like around 200-500 because @Home is too cheap to buy part of the Southern Cross Cable which would make ping from US something like 70. | |
| | | I have recently moved to Omaha NE, from Kansas City MO. Previously, I had Time Warner Cable's Roadrunner service, and with the exception of the occasional outage caused by ignorant city construction workers dessimating the road near my home dessimating the cable lines, the service was excellent.
@Home has been a completely different story. Both times I have had a Toshiba DOCSIS Modem, the exact same model, and with Roadrunner, I was getting somewhere near 300K down and around 200K up.
With Cox@Home, I have been getting a paltry 30-60k up and about 200 down on average, it's frequently worse.
To top it off, they will perform an "upgrade" without notifying you, which changes your IP number and your name on their DNS servers. As far as @Home's policy about alternative operating systems (servers in their opinion), F*#( them. I run Linux, will continue to run Linux, and if they don't like it, I will take them to court over the issue. I practice a Don't Ask, Don't Tell policy with their service.
In addition, the lovely, overpriced, apartment complex I live in is a "Cox Multilink" apartment, which means you are graced with being forced into Cox Digital Telephone, which means no US West/Qwest and no DSL. Aren't monopolies great. Satellite dishes are also verboten, unless you can make them work without placing them outside the apartment (fat chance). If I lived in the apartment complex a block down, I would have two options for Cable Modem Providers (@Home, and US West Telechoice), and the Phone Company of my choice.
@Home is the Starbucks of High Speed Internet Access. Move in and Kill, Provide Poor Service, a Rotten Product, at a Wretched Price. | |
| | | | Re: @Home is terrible, immoral, ignorant, and lie Just have to add my 2 cents here...
There are some very stringent protections for DBS satelite service - landlords are REQUIRED by federal law to let you put up a dish. Check out:
»www.dbs-online.com/fcc.htm
for more info. | |
| | | | And under what law do you plan to take them to court if they don't allow you to use Linux???
They can set whatever regulations they like, High Speed Internet Service is a service not a right, if you don't like it find a new provider... | |
| | | | You should go to the management company armed with a copy of the PRB-1 regulation from the Federal Government. It states, in no uncertain terms, that management companies of apartment buildings cannot prohibit the installation of satellite dishes on the outsides of the building. It is ILLEGAL for them to keep you from putting one in, and you should take it to your fellow tenants and kick their bureaucratic, monopolistic butts.
You can see PRB-1 here: »www.fcc.gov/wtb/amateur/prb-1.html
--- G | |
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| | My @home service has actually been pretty good. The speed is decent, and I have only been without service once.
The webhosting service is absolutely horrible though. I have a webpage hosted on the free @home server, and it is either down or extremely slow a good deal of the time. | |
| | | Mine has been great, great speed, little downtime... im satisfied!!! | |
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| i have been reading your posts and feel i can clairfy somethings for you. @home provides a service to your cable company or DSL provider. that means that bitching and complaining to the people at the cable company or DSL provider is almost pointless, they are doing all they can for you. they have to rely on @home for info and fixes. most of the time your speed problems are not linked to overselling bandwidth locally (meaning there is nothing a cable company can do)...but @home trying to overextend their servers. if you want to make a complaint to @home you will have to make sure you are specific...saying something like 'its slow at night', doesn't help anyone...the internet is slow at night for everyone...so is driving home at rush hour. what i'm getting at is that bitching and complaining at the cable or DSL people isn't gonna do squat...tell them to express your concerns to @home. i'm sure they are just as fed up with @home as you are.
[text was edited by moderator] | |
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|  Re: @Home is terrible, immoral, ignorant, and lie
[text was edited by moderator]
In my case, the cable company and @home are the same people, just different divisions. Herein lies the problem, even with the @home customer support staff. There is no communication between field techs and customer service. My e-mail server was out (again) last night. Entered internet chat with @home to find out the problem, and to find out when it would be fixed. As usual, customer support had no information. This is not their fault, and are probably beginning to drink heavily due to people yelling at them because they have no information. The best thing to do is politely ask them to be transferred to a supervisor, then ask the supervisor to lodge a complaint for you regarding 1. Your initial problem and 2. the lack of internal communication. If enough people complain, maybe the company will cahnge things. | |
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| | I have Charter@Home in the Watsonville, CA area. Had it for about two weeks, and just a few nights ago the speed degregated from 300k down to 30/40k max. I've spent time with tech support... of course they haven't been too much help. The strange this is that my ping times are fine... really good, some packet loss. It's just I'm not getting decent speeds.
Anyone have any ideas what the problem is (beside @home just being kinda unstable?)
Thanks,
Wyatt | |
| | | Just a brief note. I tried to get @Home running here in Decatur, IL. That was on January 18th. Not LAST January 18th, the one before that. When the installer left, the service did not work. After four months of calling, and failing at getting the binder monkeys to escalate me, of calling managers who promised results, I gave up. They had never billed me, and never have (the only high point in the experience).Luckily, the same ISP I have been with for over four years started pre-offering DSL. I got on the short list and waited. And waited some more. Finally, Ameritech got off their butts and set it up. Once I got past some issues (like failing to reset tested cards in the CO meaning I had DSL and no voice), it's been as smooth as silk. 256K down, 128K up. (Actually, I seem to test out higher on the download speeds). They've been flexible with billing, don't care if I run servers, and even let me use their name servers for my domain at no charge. If you're in Decatur, try FamilyNet. There is no substitute.
Of course, I still have the modem in the vain hope of bollixing a audit someday... | |
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