bigjoesmith
join:2000-11-21
Peoria, IL
 ·Cable Onda
| reply to phrider
Re: Ever have your Sprint ION/ Biz DSL line cut?
No.
I had the ILEC take back the line after Sprint's FUBAR'ed backend processes decided to release the hold on the line for my active account.
It took Sprint almost 2 months to get the line back in (the vast majority of this time was Sprint getting the order into their system).
Of course, now Sprint is double-billing me: once for the account that Sprint "canceled" and once for the new account. (Sprint's only administrative way to fix their mess was to provision a new account.)
Considering that it took Sprint 9 months to get my ION billing correct...I had to call every month, often several times a month, to point out their mistakes...well, I don't believe Sprint has the competency to run an telecommunications business. Their technology is great; their administrative/billing capabilities are stone age.
My opinion of Sprint is so low at this point that I'd ask the question: how do you know the ILEC "stole" your line? Perhaps Sprint was responsible...e.g. by not following the proper administrative procedure with the ILEC to keep the line reserved. |
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phrider
join:1999-12-17
Los Angeles, CA
| No -- I don't think Sprint was involved in my line cuts, because no reprovisioning was involved. Once SBC admitted to the problem (I talk to the linemen and the SBC DSL specialists), it was reconnected very quickly by the linemen discovering the stole pair or the detatched pair in the pole box. If SBC could blame Sprint, believe me, they would.
I have, however, encountered Sprint's back office problems... that is another story.
[text was edited by author 2002-08-14 01:23:53] |
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bigjoesmith
join:2000-11-21
Peoria, IL
·Cable Onda
| Sounds right. If Sprint had dropped the line, you'd probably be facing a reprovisioning. But then again, perhaps Sprint failed to do all that was necessary to reserve the line properly...consequently SBC techs are not getting proper documentation on what's what. Probably a stretch, but Sprint is really on my shit list right now.
If the regulatory process was prefect and if Sprint was on the ball, then SBC should face a suitable fine in these situations. But those are two big if's. |
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phrider
join:1999-12-17
Los Angeles, CA
| In 2 or maybe 3 of the cases for me, a regular installer would grab the line pair at 5pm or later to use in a "last install of the day" for local dialtone. Our neighborhood was short of line pairs, and the Sprint lines do not have a dialtone or measurable voltage that an installer without a Suntester can detect -- and they skip the procedure for calling in to get permission to take a pair. This is the "it's late, I'm tired, this is the last install, and I can't find any good wires to do my last install so I'll grab these 'unused' ones case."
In a couple of the cases, they would detach the pair at the local "B box." After the first time, I made sure my lines were "red capped" at the B box (for ION and then for the new Sprint Biz DSL pair). Red capping wasn't enough (I learned) -- we had to get a tag on the pair at the B box that said, in essence, "we mean it even if you can't hear or measure anything."
In one case, after new cable was installed in my area, during the install process, the line was disconnected from my NID at the pole, necessitating 2 extra Sprint and SBC/PacBell trips. I had been watching that pole box to make sure no one screwed it up -- but someone got access to the property and disconnected the line. It was not anything that Sprint or SBC authorized.
Because of your experience (previously noted in this forum), I was watching for Sprint order management problems. It was not the case in any of these disconnects. These were SBC problems -- the SBC installers who made the errors were clearly identifiable in at least 3 of the cases. I wonder if there was any follow up inside SBC??? In the pole box case that bordered on sabotage, I wonder as well...
In the case of my employer, who has had several midnight to 3am line cuts of an NAS line on Verizon, I really really wonder. |
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falkclan
join:2000-07-02
Olathe, KS
| never had a problem since up on ION in April 2001 through now on BIZ DSL
my only problem was the freakin SWBELL ilec working with them from October 2000 through April 2001 just to get converted
ION was a great idea, Sprint as a CLEC just didn't have the political pull needed to force the ILEC's to share the broadband ballgame
my opinion...ION failed because of the monopolized last mile by the greedy freakin ILEC's
THE END
--
Alan Falk |
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robbin
Premium,MVM
join:2000-09-21
Leander, TX
| said by falkclan:
...my opinion...ION failed because of the monopolized last mile by the greedy freakin ILEC's...
Guess I am going to test this as I think I am going with Covad. So I plan to see all of this all over again, but only time will tell. |
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