| ATT Cable Modem + 'Basic' Cable ? Techs Please I heard from many people that they ordered ATT Cable modem and Basic Cable ($11) a month. But the techs tell them, they have to end up giving them all the channels (Entended Basic) which is supposed to cost around $38
So in the end they get Extended Basic ($38 value, for $11) and Cable Modem for $45 |
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| They said the filter that gives the Very Basic 13 channel or so cable, messes with the cable modem, so they just take it off. |
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| Actually the Cable TV signal and the internet signal are the same. All that is needed is to subscribe to internet service and a cable ready TV and you get most standard channels. A filter is needed on the splits going to TV's, but that is all. |
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| I have basic cable and cable internet and have no problems at all. I'm near seattle washington. |
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| reply to remster
What kind of filter do you need to the TV set? |
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| reply to ronrepp
I'm talking about the filter they put up on the pole to block extented cable. Not the filter that is on the splitter that stops interference. |
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| reply to remster
Most of the major AT&T markets use three different types of traps. The first trap is a mitigation trap. It is used to block the return path frequencies from entering back into the plant. If you install a mitigation filter on a modem line, the modem will not synchronize (RCA modems just flash two lights over and over). We use the mitigation trap to block out unwanted noise from entering the plant. The second type of trap we use is the basic trap. Basic traps are a bandpass filter. They trap a range of channels that the system does not want the subscriber to receive. Basic traps usually start around channel 20 something and go up to channel 70 something. They allow the return path to pass, the ower channels, and the digital packages to pass in order for customers to order modem service and digital cable packages. Expanded basic requires no traps at all in line. The last trap we use is the non-subscriber trap or as some call it a video trap. It blocks everything from 50 MHz on up to around 600MHz. The return still passes through it and the data carrier (forward channel) still passes through it. A non-sub trap will leave a customer with modem service but no TV service. I would say this whole conversation boils down to two main reasons.... One, some technicians are lazy and they do not order the proper traps from the warehouse or stock the right traps on their trucks or they may be too lazy to install the trap at the time of install or service. Two, some technicians believe that a trap in the line on a modem account will cause connection problems only because they saw an account or two that had a problem with a faulty trap and if they leave the traps out they can make sure that that won't be happening to that subscriber. If you get expanded for the price of basic, consider yourself lucky. If you have a conscience, call us up and tell us about it and make sure it is noted. If we don't come out o fix it and drop you to basic, then enjoy some free cable guilt free. After all, if you call us, the responsibilty is ours to take care of it. Positive traps (pay stations) are slowly becoming a thing of the past as most systems are moving to an addressable system that uses converter boxes for the pay stations and pay per view.. I hope this answers all of your questions. |
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| How about the opposite situation, connecting to the internet with only a basic cable subscription? I recently moved into an apartment with an active basic cable subscription and was able to connect to the internet for about a week, although I hadn't gotten around to telling att to change my internet account info. Then at some point I was unable to connect to the internet, even though the modem lights are normal and I can renew my IP address. Haven't yet had time to wait through the holds on the phone with customer service to update my account, but am curious as to how these signals work and what allowed the internet connection to work at first. Thanks in advance for your technical explanation... |
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| When your old address was disconnected, the modem died along with it. The modem is tied to SAS and CSG via address. Re-register your modem with the new account number to your new place and it will work. You need to sign up for service at your new place. |
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| Cable Modem + 'Basic' Cable ? Techs Please How about this: when i opened new internet access account with COX, they told me that i MUST at least get Basic Cable. Fine. Do not not for what reason, but tech did not installed hi channels filter (24 and up), so, we enjoyed service of extended basic for a little over a year... Some how they found out that i dont have a filter... Can somebody tell me how? And then they came out and installed that filter... now my channels end at 23  I know that i can just remove that filter, no problem, but i have couple of questions before that. Can i take a splitter, split incoming cable line in 2, put filter they installed on one and second branch connect to all my TVs at home. Can they still find out? Is there any way to make them think that filter is still installed and have all channels?
Hope somebody answers these questions  |
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| Tap Audits....
»news.com.com/2100-1023-930356.html |
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| reply to Crazy Russian
Guess what they know this and most people think all they have to do is bypass the trap. Alot of Cable CO's are now putting the trap 30 feet in the air soo guess what unless your not scared of getting caught or afraid of 30 feet you best not mess with it on the pole. |
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| reply to remster
Re: ATT Cable Modem + 'Basic' Cable ? Techs Please cable systems are audited on a regular basis, they have employees who's only job is to go around and verify that the lines hooked up at the pole are the ones that are supposed to be and have the correct filters on them. if something looks illeagal and they fix it you can be pretty sure they will be back to check on it more frequently than they normally would. theft of services costs the companys more money than most people realize and most cable co.'s will actually prosecute if it is blatant enough.
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DISCLAIMER: Any comments made by myself are representative of my personal view points and not those of my employer, AT&T Broadband, or my job functions relating to Cable TV(VIDEO) or Broadband Internet(HSD). |
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 xcea
join:2002-09-11
Fremont, CA | reply to remster
Yea, they sell that deal.
We have a new kind of tech in the area. They come at about 8-9pm, pound on the doors and want you to upgrade. They say we know we installed it wrong and you have been getting too many channels so you need to pay us more now. They say if you buy through me, not call 888 number!, extended basic is only $10. You say no!!! All service goes off, cable modem also. Call 888 number, they say three weeks until they can even look at it. Walk downstairs find him waiting. Say ok. Works again. :-( |
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