US Telco Support > AT&T > AT&T Southeast > BellSouth Westell Modem Frustrations

BellSouth Westell Modem Frustrations

The best advice I can give you is use the reset on the modem. You can use the button in the back or do it through the interface to get the modem back to its defaults. Then I suggest you use the "IP Passthrough" or the "Bridged Mode". Do not duplicate the settings on the router and the modem...use one or the other. You have three ways to run this 1) Simply take the username/password off the Westell and use the PPP client on the router because the modem has PPP pass through. 2) Use the "IP passthrough" mode which puts your modem and router completely in the DMZ. You must put the username/password on the Westell and use its PPP client if you use IP Passthrough. 3) Use the bridge mode on the modem and put the username/password on the router and open up the router that way.
Andy Houtz
BSIS TSG
[text was edited by author 2002-11-04 14:39:55]

reply to rwright
Greetings wright2003

I understand what you're saying about you used to forward ports at will with the Linksys.

Strange...
Resetting the modem to defaults, then putting the modem in bridge mode, and then using a Linksys to perform the PPPoE login and forward ports should have worked. That's my current setup and it works fine.

Modem (LAN port) - (WAN Port) Linksys (LAN ports) - PCs

The methods Andy mentioned above should work as well.
I would go with option #3 since you're used to working with the Linksys router. If you have the latest firmware for the modem, once it's been configured for bridge mode, the username and password fields are no longer existent in the modem. I would still do as Andy said and reset the modem to defaults, then switch it to bridge mode.

Do you have a software firewall like ZoneAlarm, BlackICE, or Norton Internet security installed that could be blocking the forwarded ports?

FYI:
With the latest firmware for the WS2100, version 1.5.4, the internal firewall has been disabled and removed completely.

Have you seen these FAQs?
»/faq/5381
»/faq/4908

Are you using static IPs for your PCs or DHCP? If DHCP, did you reboot your PC after connecting the PC to the Linksys and the Linksys to the WS2100? Remember, if you PCs LAN IP changes, the forwarding rule in the Linksys is no longer valid until the forwarding rule is changed to match the IP of your PC.

Let us know if you get it working or if you need more help.
--
"When you set yourself on fire and aim for the sky, you hope to leave behind some sparks of heat and light ... Like a vapor trail." - Neil Peart 2002

Have you tried telnetting into your modem?

192.168.1.1

Actually the address for the Westell is 192.168.1.254

I too have joined the list of those having problems with this demonic Westel device. I just got a Netgear MR314 and have been using my DSL hooked up directly to my computer for a couple of weeks. I reset the modem and used the method number 3 above and from the FAQ and the I can browse the net on my wired PC but not on my wireless card. Also, once I followed method 3, I cannot access the Westell modem at 192.168.1.254, I can still get to my router's config page. Doing a ipconfig /all yields similar results on both the wireless and wired machines, with only the actual IP being different. Why in the world can't I see the net from my laptop or get to the config page of the modem at all?

TIA

Lee

I would refer to the documentation for the NetGear router and wireless card to solve that problem. Sounds like the router and wireless card don't have matching wireless settings.

Once you connect a router to the WS2100, the ability to access the modem becomes tricky.

Refer to this thread for the details:
»Successfully access Sth interface through Linksys?

Specifically these posts:
»Successfully access Sth interface through Linksys?
»Successfully access Sth interface through Linksys?

You basically have 3 options.
1) Disconnect the router from the modem and connect a PC directly to the modem
2) Do the hub / switch method from the above links
3) Do the reconfigure router option from the above links.

Options 1 and 3 will cause a loss of Internet access.
--
"When you set yourself on fire and aim for the sky, you hope to leave behind some sparks of heat and light ... Like a vapor trail." - Neil Peart 2002

reply to rwright
Try your earthlink modem?

reply to FROSTY
OK, thanks for the help, so the fact that I can't see the modem is normal. That sure helps troubleshooting my problem then. I does sound like I might havbe an issue with the wireless card. I guess I'll run down and buy another brand card to test out.

I might suggest that the FAQ be amended to note that you lose access to your modem when running in that config as that info would have saved me some headache yesterday.

reply to rwright
so, how exactly does one turn on "bridged mode"? i want to hook up a linksys wireless router to my westell....

the expert section in the user guide is kinda vague....

Check this faq for info on changing the mode. (ie: bridge mode)

»/faq/5381

Email me if I can help.

Mitch

reply to neterhet

said by neterhet:

---

so, how exactly does one turn on "bridged mode"? i want to hook up a linksys wireless router to my westell....

the expert section in the user guide is kinda vague....

---

I have a new Westell Modem with 1.05.04 firmware and I cannot access the Home Tab and the Expert Mode. The tabs are there, but nothing happens. Any clues?

So far I have noticed a BIG swing in speed. I had earlier today a speed of 38kbs and just a few minutes ago 1222kbs. The speed seems to be slower as well from my Charter Pipeline. Again, any ideas would be appreciated.

reply to rwright
Guys, we all need to take a few moments to go review the BellSouth Forum Posting Rules. I'd like for us to pay particular attention to this one:

"Please refrain from "Thread Hijacking"; that is, asking for help or soliciting comments in a thread that you did not start."

and this one:

"If a thread has had no activity for a period of 2 or more weeks and you are not the original author of the thread, please refrain from any additional posting in that thread unless absolutely necessary.

If yo are still in need of assistance, please start a new thread of your own and we'll be more than happy to continue to help.

Lee
--
"I've got a Caribbean soul I can barely control..." -JB

reply to rwright
I do have the same problem. I just got my Westell Modem today and I liked to telnet to my box but I cannot. Its set to PPPe0 and if I swith to Bridged Eth I can ping/access modem but its not letting me outside. Any suggestions?
I use linux but tried with XP same luck. How can I see my computer from the net so I can telnet to it? Please help

reply to rwright
Sundro,
Welcome to the forum. The best thing you can do is start a new thread with your specifics. What you need to do first off is update your firmware to 1.05.04 »AT&T Southeast Forum FAQ »How do I upgrade the firmware on a Westell 2100/2200/6100 modem?. It will solve some of your problems.
Andy Houtz

reply to rwright
I am having similar problems. How do you set the Westell modem to bridged mode?

First, welcome. If you have the Westell 2100, please use the following FAQ »AT&T Southeast Forum FAQ »Detailed information for the BellSouth 2100/2200/6100 Westell modems. Also you should first update your modem to the latest Firmware level as Andy stated in the post above yours, please use the following FAQ »AT&T Southeast Forum FAQ »How do I upgrade the firmware on a Westell 2100/2200/6100 modem?

Dave

reply to rwright
Thanks to this thread I figured it out. You should be able to get it to work, too.

I have the Westell, connected to a wireless router (dlink 614+) and also had problems with the Cisco VPN

My settings that work:

Westell in bridged ethernet mode (as described in this thread)

Router configured for PPPoE with an MTU of 1300 (I could likely go larger, but have not had the patience for experimentation yet)

IP connections on my laptop and my desktop also configured for MTU 1300 (used the DrTCP tool announced here).

Phew!

reply to rwright

Re: BellSouth Westell Modem Solutions