| reply to MTWallet
Re: Can I get a concise answer? (Zyxel 645) Thanks MT!
I had written a longer response to you last night, but then when I went to post it I'd lost my IP again. ARRRAGH! 645 was showing sync, just no IP. That's been happening the last 3 days now.
That's EXACTLY why I'd like to be able to access the 645 menu and diagnostics.
My RP614 is what told me no IP was assigned.
Anyways, I haven't done any changes to the modem yet and want to proceed cautiously. I'll let you know how I make out. Want to call Zyxel Support also before I do anything.
Thanks again!
Bob |
| Well I'm a little peeved at Zyxel right now, I originaly requested support via e-mail early Wednesday, clearly stated the whole story about how the modem had been configured, and needed to be configured. Finally got a response Thursday evening, to whit:
Hello,
If you are sure that this unit originally come from Covad I can send you the firmware files that you would need to get the modem available to be configured for Sprint's network. This type of unit is firmware specific and the firmware that I would send may not work on a different device. Let me know if you would like me to send it to you.
Tino
I read it and think, "Well yea I want you to send it. Why else did you think I asked for it?" So I e-mail them back saying yes it is a covad modem and yes I want the files. I don't get anything all day today, so I call them, (800) 255-4101, toll free don't use the long distance number on their website, and get ahold of a tech, tell him the same story, he says sure no problem, give me 20 minutes were kindof busy right now, well guess what? I still don't have new firmware or config files. SO, don't let them get you off the line before they send what you need. And of course they are closed for the weekend.
At this point I'm pretty versed in upload/download of the firmware, but I still can't connect to the internet. I think the modem is sync'd up (the green light is on steady), but thats all I'm even close to sure of. |
