trouble2
join:2002-11-11
| Someone Who Knows Cogeco
Hey, I called in for a credit to Cogeco on the slow/blocked uploads and I was told it was a value added benefit or some such jazz. Anyone else get that? I would think that I am paying to upload/download. So basically I get to just download I guess for my fee. |
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Viggen93
Premium,VIP
join:2002-04-16
Hamilton, ON
 ·Cogeco Cable
| Being able to upload is not a value added benefit, you have to, due to the nature of the internet be able to send before ye shall receive. Not sure I want to touch the whole credit thing though (I mean that part of the thread and whether it's justified)
--
Why soar with the Eagles. Weasels don't get sucked into jet engines. |
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trouble2
join:2002-11-11
| I have to admit, I was shock when I was told that. If Cogeco did something that hindered uploading, why would they not offer a credit? At home to date, I still cant do any online gaming or file transfers. ICQ and MSN just started working the other day. I mean I am not running a ftp server here. Just chatting and the random online shoot em up session, thats it. |
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nitzguy
Premium
join:2002-07-11
Sudbury, ON
 ·TekSavvy Solutions..
·Rogers Hi-Speed
·Bell Sympatico
| said by trouble2  :
I have to admit, I was shock when I was told that. If Cogeco did something that hindered uploading, why would they not offer a credit? At home to date, I still cant do any online gaming or file transfers. ICQ and MSN just started working the other day. I mean I am not running a ftp server here. Just chatting and the random online shoot em up session, thats it.
Because in the AUP, Section/Line 18 pretty much states probably why they wouldn't offer a credit...
Once again, taken from the Acceptable Use Policy at
www.cogeco.com/aup
COGECO DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE SERVICE. COGECO WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM.COGECO MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING THE SERVICE PROVIDED TO THE CUSTOMER.
(and they were the ones to put it in big letters)
Ryan |
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trouble2
join:2002-11-11 |  ahh... well I guess I will be switching back then. Thanks for the help. |
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alex4life
Alex4life
Premium
join:2001-06-22
Delta, BC | reply to trouble2
So even if your service was out indefinitely, they don't have to credit you for anything?
Wow, what a business... |
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Snickerdo
Premium
join:2001-02-28
St Catharines, ON
·Cogeco Cable
| said by alex4life :
So even if your service was out indefinitely, they don't have to credit you for anything?
Wow, what a business...
Actually, they would have to. There's a difference between not making any guarantees about the quality of service and not providing service at all. I'm not a lawyer though so take it for what it's worth. |
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