joelmilleris
join:2002-11-20
Newington, CT
|  Norton Internet Security 2003 Not Allowing Email
I recently upgraded from Norton Internet Security 2002 to 2003. I can now no longer send email from Outlook. It will not allow me to send even if I turn the "scan when sending email" option off. The only way to send email is to disable Norton and logoff/logon. Anyone have any ideas? Please help |
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Randy Bell
Premium
join:2002-02-24
Santa Clara, CA
| joel, welcome to dslreports! I have no clue as to why NIS 2003 wouldn't allow sending email from Outlook. I recently changed from ZAP 2.6 to NIS 2003, and I've experienced no such problems. Have you made any other major changes in software recently?  :) |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to joelmilleris
said by joelmilleris  :
I recently upgraded from Norton Internet Security 2002 to 2003. I can now no longer send email from Outlook. It will not allow me to send even if I turn the "scan when sending email" option off. The only way to send email is to disable Norton and logoff/logon. Anyone have any ideas? Please help
First, did you uninstall NIS 2002 before installing NIS 2003? (If not, that may be part of your problem.) There's no automatic upgrade capability (yet), although Phillip Pi indicated in the USENET comp.security.firewalls newsgroup that it's coming via LiveUpdate (bit late, that, inasmuch as you would already have installed NIS 2003 without the upgrade functionality, at which point it wouldn't be worth much).
Second, what do you see in the Firewall Event Log when you try to send e-mail? Presumably, if the firewall itself is blocking, you should see something? You realize, I assume, that NIS 2003 can be set up to check e-mail both inbound and outbound (unlike NIS 2002), so there may be something new that you failed to set up correctly.
Sorry, can't be more helpful; I've decided to stand pat with NIS 2002 (4.0x).
--
Regards, Joseph V. Morris |
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joelmilleris
join:2002-11-20
Newington, CT
| Yes I uninstalled NIS 2002. It appears (from looking at the log) that it is blocking communication. The few times I got it to work earlier it has this alert:
Details: This one time, the user has chosen to "permit" communications
Outbound TCP connection
Remote address,service is (smtp.east.cox.net(68.1.17.4),smtp(25))
Process name is "C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE"
Any ideas on how to allow it all the time?
Thanks so much
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joelmilleris
join:2002-11-20
Newington, CT | reply to Randy Bell
Thanks Randy. No other major changes. |
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Randy Bell
Premium
join:2002-02-24
Santa Clara, CA
| Since I use Outlook Express and not Outlook as my email client, I decided to test Outlook by sending myself a test email, and NIS 2003 did not block it ... so I don't know what your problem is. But hang in there, you'll get to the bottom of it. :)
[text was edited by author 2002-11-20 18:10:07] |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to joelmilleris
Joel,
Joining with the others, nice to have you here. Now down to business.
First, check your settings in NIS 2003 by opening the NIS Console. Confirm that Security is set to HIGH and that Reporting is set to MINIMAL (or whatever it's called in NIS 2003, which I don't have, since I stopped at NIS 2002). The higher Reporting Level settings simply clutter up your logs and make it more difficult to localize a problem.
Second, now, still in the NIS console, go down to Internet Access Control (or whatever it's called today) and remove any (and all) existing rules for Outlook. IIRC, Office10 would refer to what I would call Outlook 2002. Now, try to run Outlook and connect to the Internet to check your e-mail (what you've done above won't change any of your Outlook settings, only your firewall settings). At this point, the NIS/NPF Rules Assistant should pop up and ask you if you want to • PERMIT Internet access for this application, • BLOCK Internet access for this application, • CREATE a rule for this application, or • allow NIS to automatically GENERATE a set of rules for this application. Now, I'm not sure of the order in which you will see these options or their specific wording (especially in NIS/NPF 2003), but what you want is the 'automatically GENERATE' option. By rights, that should solve your problem -- unless you've got something trying to masquerade as Outlook, which really is (probably) a rather unlikely situation.
Try this, if it works, good. If it doesn't, come back and we'll go into more details.
--
Regards, Joseph V. Morris |
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arggem
Done With D.U.N.
Premium
join:2002-09-21
Argentina
| reply to joelmilleris
I just recently installed NIS 2003 on a friend's computer and he, too, is having problems sending from Outlook.
Check your "server time out" setting. If it is at "max", um, nevermind. Otherwise, change to the maximum time.
His was set real low and apparently it was timing out before the scanner finished.
He still cannot send email to multiple recipients, or multiple emails (he cues them since he is on dial up).
He can only send 1 mail at a time and that to only one recipient (so something is still wrong).
But increasing time out was what enabled him to do even that. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Good point. Having established machines here, I'd forgotten about that consideration.
--
Regards, Joseph V. Morris |
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joelmilleris
join:2002-11-20
Newington, CT
| reply to jvmorris
Thanks JVMORRIS- I tried as you asked. After deleting rules and reopening Outlook, it still wont send mail. I did check the reports and noticed on the log that
"Details: A rule for "C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE" was automatically created using a pre-configured rule"
So it reestablished the rule for Outlook but still not allowing email to be sent.
Oh and here is a kicker... when I go into settings of the email account in Outlook and do an Outlook test, it send the test email fine. !!! |
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joelmilleris
join:2002-11-20
Newington, CT
| I THINK I FOUND THE ANSWER!!!
I went into Internet Security Options, Firewall, HTTP Port List, then removed ports 110 & 25 from the list. (the ones Outlook commonly uses for POP3 and SMTP ports. It let me send immediatly. I will let you know if it was a fluk or continues to work. THanks for all your help.
Joel |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| quote:
. . . . I went into Internet Security Options, Firewall, HTTP Port List, then removed ports 110 & 25 from the list. (the ones Outlook commonly uses for POP3 and SMTP ports. It let me send immediatly. . . . .
Joel,
Hmm, that is interesting! I wonder how long they've been there? I just checked the HTTP Port List on both my NIS 3 and NIS 4 firewalls, and neither 110 nor 25 is incorporated into either. Maybe Randy, or Jazzman, or CrazyM could check their setups to see is this is some sort of new default setting in NIS/NPF 2003?
For those who may be wondering what this list is: (Quoting from the Help File in NIS 3.0): quote:
HTTP Port List. The HTTP Port List shows the HTTP port numbers being filtered for Java and ActiveX blocking, script blocking, confidential information and so on. The default list contains the standard HTTP ports, but you can add ports if you use applications that perform HTTP communication through nonstandard ports. For example, your COMPUTER may connect to the Internet through a proxy server that causes all HTTP communication to go through the port used by the proxy server. Web applications that use ports not covered in this list are not filtered for content blocking.
Good catch, Joel.
--
Regards, Joseph V. Morris |
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Randy Bell
Premium
join:2002-02-24
Santa Clara, CA
| said by jvmorris :
I wonder how long they've been there? I just checked the HTTP Port List on both my NIS 3 and NIS 4 firewalls, and neither 110 nor 25 is incorporated into either. Maybe Randy, or Jazzman, or CrazyM could check their setups to see is this is some sort of new default setting in NIS/NPF 2003?
Well, they aren't on MY list, and I haven't changed anything on this list since installing NIS 2003 last Saturday (6 days ago)...hmmm... :) |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA | Randy,
What's on the e-mail tab? Maybe there's something there which has the inadvertent consequence of doing this?
--
Regards, Joseph V. Morris |
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Randy Bell
Premium
join:2002-02-24
Santa Clara, CA
| answer your question, jv? :) |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| said by Randy Bell :
answer your question, jv? :)
Yep, guess that ain't it.
--
Regards, Joseph V. Morris |
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EmilioG
Whats This?
Premium
join:2000-09-19
New York, NY |  reply to Randy Bell
I was having the same problem with OE6sp1 and I simply added hotmail.com and oe.hotmail.com to the Web Content Add Sites list in NIS'2003' Options-Web Content, then set up permissions accordingly. Hth. Check your Log and check whats being blocked. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA |  Emilio,
My man! You're back!! Nice to see you posting again. (This is the right Emilio, isn't it?)
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Regards, Joseph V. Morris |
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CrazyM
Premium
join:2001-05-16
BC Canada
| reply to jvmorris
said by jvmorris :
Hmm, that is interesting! I wonder how long they've been there? I just checked the HTTP Port List on both my NIS 3 and NIS 4 firewalls, and neither 110 nor 25 is incorporated into either. Maybe Randy, or Jazzman, or CrazyM could check their setups to see is this is some sort of new default setting in NIS/NPF 2003?
I have never seen those ports in the HTTP Port List by default.
The default rules for the transparent proxy server, which includes the ports from the HTTP Ports List, also do not include ports 25 and 110.
It has been awhile since I tinkered with the list, but if I recall correctly any changes made there are not automatically reflected in the rule set.
If Joel added these ports himself to the HTTP Ports List directing them to the transparent proxy server, the default rules would not have allowed the email traffic.
CrazyM
[text was edited by author 2002-11-21 14:48:47] |
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jaykaykay
4 Ever Young
Premium,MVM
join:2000-04-13
Scottsdale, AZ
 ·Speakeasy
| reply to EmilioG
Re: EmilioG
I have nothing to add to this thread re: the issue. I do have to say Welcome back, emilioG!!! I just did a double take when I saw your name. How good to see you again. I do hope all is back to normal and we will see more of you, just as we used to. You have been missed.
--
JKKAge is a very high price to pay for my maturity. If I can't stay young, I can at least stay immature! |
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