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ronnieg56$
Premium
join:2000-03-22
Brooklyn, NY
| Re: DSL ISPs get a warning -----BEGIN PGP SIGNED MESSAGE-----
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I suggest that the Washington State Attorney General first learn what
xDSL is. What steps are needed to be taken by a combination of
different companies to create a up and running xDSL line. Then read
the EULA/TOS of the companies they are receiving complaints about and
actually see in writing what is and is not guaranteed
by these companies. Then actually take the time to see if charges
were suspended for unsatisfied customers. And finally, read
dslreports religiously. Then, maybe, they might
qualify as a ruling body handling complaints on the subject.
Maybe.
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ronnieg56 * *
Speakeasy works 4 me! | |
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jayfal
join:2000-09-12
West Haven, CT
| Re: DSL ISPs get a warning ronnie, you bring up important points about what the Washington State Attorney General 'should' know before they can qualify themselves as a ruling body on the state of DSL, but I believe they made themselves clear on that point.
"Should we see a pattern or practice of such activities emerging in the delivery of DSL service, we may take action in the future."
It is obvious that ISP responses to consumer complaints have not been adequately addressed and someone with some kind of influence/jurisdiction needs to step in and make it known to the ISP that customers are upset.
My interpretation of this letter tells me that the "WSAG" is well informed of the issues being experienced by those DSL customers who have been having problems and are dedicated enough to voice them. I'm sure or I hope that if negative reports persist, the WSAG will begin investigating the technology, its method of delivery, and the numerous factors involved in maintaining a quality product so that they can make a move to insure that WA DSL customers are getting what they pay for.
I say "Good for you WA." You are lucky you have an Attorney General willing to go to bat for you. I also think this action will also give some of us in other states hope that there really is someone else we can turn to when our ISPs shrug off our complaints and hide behind weak clauses in their service contracts. | |
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ronnieg56$
Premium
join:2000-03-22
Brooklyn, NY
|  Re: DSL ISPs get a warning
Hash: SHA1
jayfal, I agree with you. I just hate to see government agencies
react to these complaints, valid they be, for the wrong reasons. A
governmental department such as this one, when confronted with a
large amount of complaints on one particular subject, feels obligated
to reply just to show that they are alive and kicking. If they are
just making a ripple upon the waters to keep the public happy, which
happens much to often when government/politics get involved with
these matters, this will turn out to be a waste of time. If they are
truly concerned and dole out punishment where it is deserved, I think
this is a great step forward and will send a message to the industry
to shape-up.
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ronnieg56 * *
Speakeasy works 4 me! | |
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klambert
Seti Rocks
ExMod 2000-03
join:2000-07-20
Dallas, TX
clubs: 
| DSL Providers Better Shape Up! The problem with many DSL providers is that their advertising (and sales personnel) are misleading at best and downright fraudulent at worst. While it is true that DSL contracts "clearly" state that the speeds offered are not guaranteed (usually in paragraph 27 on page 12 of the fine-print contract), they are deliberately misrepresenting what we will receive for our $39.95 (or so). Needless to say, they rarely deliver what they have promised. I have yet to hear a single instance of a DSL subscriber who was: (1) set up in a timely manner (giving some reasonable lee-way), (2) received a connection speed set up at the speed contracted or agreed upon (common downgrades), (3) did not have regular service outages, and had decent customer service in response to complaints.
WHile I generally do not advocate government intervention (the "Laurel & Hardy Show"), if the DSL providers (including the phone cos & ISPs) don't get their act together soon there will be governmental intervention -- which will probably make no one happy.
Its about full disclosure and delivering what you promise without hiding caveats and limitations in the fine print -- trust me, I read have to deal with those types of contracts every day in my law practice. | |
| | | Anon |  Re: DSL Providers Better Shape Up!
I have recommended them to all my friends who want to get DSL, 4 of them have signed up and out of the 5 of us only 1 has had issues, his phone line was hosed, couldn't keep sync for more then a few hours a day. But all seems to well for him now.
Great service, Great reliability, and STATIC IPs to boot. Linkline is my recommendation.
note: PPPoE Sucks, anyone who would choose to use an ISP with a PPPoE DSL implimentation is an idiot. | |
| 
Infinity
@63.103.x.x
| Re: DSL ISPs get a warning Hey dumbass people are getting screwed as each day goes on. And i reallly think she knows what dsl is she can read and she prob is a million times smarter then you thats why she is attorney general. They need to take action and some of these companies presidents sued and arrested. | |
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