US Cable Support > Comcast HSI > Mo.Co,MD creates cable commission, promises SLA

Mo.Co,MD creates cable commission, promises SLA

If they give a SLA it's going to be the funniest thing ever...SLA are just not possible with cable...there are too many factors to guarantee...

You better bet this is gonna be one loosely worded SLA...hell even 90% of DSL providers won't give an SLA

reply to Liz
During a heated marathon session on Tuesday that kept legislators engaged from 8:30 a.m. to well into the evening, the council voted 7-2 to create a five-member commission charged with resolving complaints over cable service. The council also pledged to draft minimum standards for high-speed Internet service, apparently making Montgomery one of the nation's first jurisdictions to do so.

»www.gazette.net/200248/weekend/a···4-1.html

reply to Liz
And does anyone but me think this will just lead to them paying alot of fines?

or using the termin "minimal" liberally

First is the question of the minimum standards that will eventually be enacted upon by the Montgomery County Council. The verbiage will likely provide direction for what happens subsequently.

From there, the question of Comcast just paying alot of fines will be answered first by Comcast, and then, potentially, by the County Council. There may end up being specific cases where it is cheaper for Comcast to pay the fine(s) than fix the problem. Then what? Does the issue escalate, with Council increasing the fine per occurrence? Interesting scenario, although the intent of the law is to provide incentive to fix the problems.

After taking numerous journeys through »www.cablemodem.com, I can see no reason why SLAs are not possible with cable, particularly with the QoS provisions in DOCSIS 1.1 (see slide 10 at this link: »www.cablemodem.com/downloads/slideshow.ppt ). In addition, while I realize that speed is only one piece of the puzzle, Comcast's own words are: "Comcast High Speed Internet is more than just a cable modem connection to the bottlenecked Internet. Through the use of Comcast High Speed Internet’s proprietary network technology, we can maintain high-speed connections." »www.comcast.com/Support/Corp1/FA···_95.html

At a very young age, I was taught that the words can't and won't are not synonymous. The question of whether Comcast can or cannot resolve the issues plaguing customers in Montgomery County (and elsewhere) has never been a valid issue. The real question is why they won't.

reply to Qumahlin

said by Qumahlin:

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And does anyone but me think this will just lead to them paying alot of fines?

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reply to Liz
Or if it gets too costly comcast could just stop offering cable internet in the area entirely....
[text was edited by author 2002-11-30 21:22:08]

said by Qumahlin:

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Or if it gets too costly comcast could just stop offering cable internet in the area entirely....
[text was edited by author 2002-11-30 21:22:08]

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reply to Qumahlin
[/QUOTE]

said by Qumahlin:

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Or if it gets too costly comcast could just stop offering cable internet in the area entirely....

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reply to Liz
I just hope people don't whine if the prices increase shortly after a SLA goes into effect. SLA will force increased costs to the provider, and the provider gets it's money from the subscribers - so, guess who gets to pay for the SLA? Not Comcast =P

Which is extremely ironic, considering the driver behind the actions in Montgomery County is the conclusion by the County Council that the subscribers are not getting what they are paying for now.

said by Mr Attitude:

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Which is extremely ironic, considering the driver behind the actions in Montgomery County is the conclusion by the County Council that the subscribers are not getting what they are paying for now.

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