DonLibesBad
join:1999-12-10
Potomac, MD
| a 2nd point to consider
I agree - it's a no-brainer that the opportunity for techs to resolve problems through forums can be a wonderful complement to the traditional tech support.
I can't help thinking they are worried about a completely different thing - that users will get organized like what happened in Montgomery County, MD. Comcast is well aware (several Comcast employees have assured me of this) of how DSLR became the pivotal mechanism by which people learned about others' problems and the widespread extent of the problems and the existence of other people interested in solving the problem. A repeat of what happened in MCMD is the last thing an ISP wants but the reality is that the more problems there are at an ISP, the more likely that DSLR is the place where others will find out and organize and do something.
Thank you Justin! |
