Andy Houtz
join:2001-05-11
Marietta, GA
| Welcome Information for DirectTV Customers
Here is some basic information about BellSouth FastAccess for folks that are coming from DTVDSL. If you have any other questions please post on this thread and we'll get the answers. BellSouth actively participates in this forum and several support newsgroups so we are always around to lend a hand. Welcome.
BELLSOUTH® DSL NAMED PREFERRED PROVIDER 4 DTV DSL
[See this post for more info.]
Where to sign up online:
»www.fastaccess.com/splash/index.html
Phone number for ordering:
1-888-321-2375
What is included with the service:
»www.fastaccess.com/consumer/blsc···ures.jsp
Current promotions:
Free modem (after rebate)
$19.95 for 1st three months
»www.fastaccess.com/consumer/blsc_pricing.jsp
Residential Modem:
The Westell 2100 (free after rebate) with both USB and ethernet connectivity. BellSouth (and I) recommends using the ethernet connectivity. Standard issue modem for residential accounts. It has DHCP capabilities and a built in PPPoE client so no third party PPP software is needed on the PC. It is compatible with almost all routers on the market.
Westell FAQ »/faq/5976.
Residential Router:
2Wire Home Portal (free after rebate). DSL Router with HPNA (Home Phone Network Adapter) and support for up to 4 PCs.
2Wire FAQ »www.fastaccess.com/consumer/blsc···king.jsp
DSLR FastAccess FAQ:
The best independent FAQ at DSLR with help specifically for BellSouth customers.
»AT&T Southeast Forum FAQ
Common Questions
Q: Can I use my old modem?
A: See these two FAQs »/faq/1195 and »/faq/1194. Remember, there is a current promotion for a free modem. It may make more sense to get a modem that is correctly configured, supported, and warranteed by BellSouth.
Q: Can I keep my existing router/network and use it with the Westell?
A: Yes. The Westell has three modes of operation (Bridged Ethernet, PPP Passthrough, or IP Passthrough). This flexibility ensures that almost all networks can be configured easily and quickly. »/faq/5976
Q: Should I tweak my new setup for better performance?
A: Yes. Any time you make changes to your network or equipment I suggest you tweak your configuration. The two most important setting are your MTU and RWIN. Here's a detailed FAQ »AT&T Southeast Forum FAQ »Detailed MTU & RWIN procedures and information.
Q: Are any changes required to my PC?
A: Possibly. If you use the Westell modem you must set the NIC card to "Obtain IP automatically". Please reference this FAQ »/faq/5990.
Q: Does BellSouth support PPPoA and PPPoE?
A: Yes.
Q: What speeds are available?
A: Residential speeds are 1472/256. Business class customers have several options. »/faq/2817.
Q: What are some of the differences between business class and residential class services.
A: »AT&T Southeast Forum FAQ »What are the differences between Residential and Business FastAccess?
Q: Is static IP available?
A: Static IP is currently only available with business class service.
Q: Does this include a personal web page?
A: Yes. »home.bellsouth.net/personalpages···ages&ck=
Q: Does my fastAccess service include backup dial for traveling? What are the phone numbers and how do I access it?
A: Yes. »AT&T Southeast Forum FAQ »Can I access my BellSouth account while traveling?
Q: Does FastAccess include regular POP email and a web based email?
A: Yes. Regular (POP) Email setup information is available here »home.bellsouth.net/scripts/stati···ck=#qa01. Webmail setup information is available here »home.bellsouth.net/scripts/stati···ck=#qa02
Andy Houtz
BellSouth Internet Services
Technical Services Group
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[text was edited by moderator] |
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jazzman916
Life on the Upbeat
Premium,Mod
join:2001-09-01
Birdland
clubs: |  Nice job as always Andy! |
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jdpartin
join:2002-09-21
Jacksonville, FL | reply to Andy Houtz
Questions?? OK. BellSouth, are you going to take over the DTV DSL accounts currently in your region? |
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Andy Houtz
join:2001-05-11
Marietta, GA
| said by jdpartin  :
Questions?? OK. BellSouth, are you going to take over the DTV DSL accounts currently in your region?
No. Ex-DTVDSL customers must order BellSouth Internet Services through the regular channels. It will not be automatically switched so I suggest you order as soon as possible in order to minimize any downtime or inconvenience. I would suspect that we will have extra personnel available and possibly specific plans to help ease the migration, but since this just happened I do not know any specifics.
Andy Houtz
BSIS TSG |
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jdpartin
join:2002-09-21
Jacksonville, FL | reply to Andy Houtz
OK next question. Are you buying the modem when you order the BS DSL service deal or must it be returned on termination. |
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Andy Houtz
join:2001-05-11
Marietta, GA
| reply to Andy Houtz
Basically you are buying the modems if you sign a 12 month contract. Both the Westell and 2Wire are free after rebate and after the 12 months it's all yours. Of course there are some stipulations if you end the contract early. Here's the small legal print »www.fastaccess.com/consumer/blsc···ions.jsp.
Andy Houtz
BSIS TSG
[text was edited by author 2002-12-14 17:37:21] |
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jdpartin
join:2002-09-21
Jacksonville, FL | reply to Andy Houtz
I was changing to DTV in part for the static IP. I had cable and the ip only changed every few months. I'm not all that up on PPoE. Can you tell me how often the ip will change? |
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jazzman916
Life on the Upbeat
Premium,Mod
join:2001-09-01
Birdland
clubs:
 ·surpasshosting
Host:
Virtual Private Ne..
Satellite Radio
AT&T Southeast
Wireless Security
| said by jdpartin :
Can you tell me how often the ip will change?
Only when you drop the pppoe session. BellSouth's IP leases don't expire otherwise. |
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Andy Houtz
join:2001-05-11
Marietta, GA
| reply to jdpartin
We've had people keep the same IP for weeks and months at a time. It simply matters on what type of network you have, whether you turn it off or not, and whether any maintenance is done in your part of the infrastructure. BellSouth does not have lease times on its IPs so the only way to drop the IP is for you to intentionally disconnect, disconnect due to modem synch problems, or we have to restart something or due maintenance.
Andy Houtz
BSIS TSG |
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jdpartin
join:2002-09-21
Jacksonville, FL | reply to Andy Houtz
Thanks. I'll sign up next week.
Great message board/response time btw.
Tell your bosses you sold me on BellSouth because you're on the board answering questions. |
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Dogwood
Premium
join:2001-01-14
Texas
clubs:
| said by jdpartin :
Thanks. I'll sign up next week.
Great message board/response time btw.
Tell your bosses you sold me on BellSouth because you're on the board answering questions.
Andy is the boss! |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to Andy Houtz
Also, considering that most if not all DirecTV DSL customers in Bellsouth land would be provisioned by Bellsouth, is it possible for Bellsouth to switch your service instead of disconnecting with DirecTV and then ordering Bellsouth? Other ISPs can do this. |
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GhostFlyer
join:2002-12-11
Gardendale, AL | Unless something has changed, NO..BSIS will not 'switch'..a new account has to be built from the 'ground up'..and their accounting system doesn't have provisions to accept another ISP's account. (Correct me if I'm wrong, Andy).
GhostFlyer |
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Andy Houtz
join:2001-05-11
Marietta, GA
| reply to Andy Houtz
As stated earlier, any DirectTV DSL customers that wish to migrate to FastAccess must go through the standard ordering process. Remember that BellSouth Internet Services is a separate entity (even with the recent changes) from BellSouth. I'm sure BSIS will take steps to help streamline the processing of new orders for people migrating from DTV, but they will have to order service in the same way any customer would and BellSouth will provision them like any other customer.
Andy houtz
BSIS TSG |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| reply to Andy Houtz
Yes you place an order like a normal customer, but sign paperwork that authorizes BST to switch your current DSL service to BSIS, other ISPs can do this, why cant bellsouth.
The idea is that BST is told to re-provision your service to BSIS without having to cancel first, so you might not have any downtime at all. |
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Andy Houtz
join:2001-05-11
Marietta, GA | reply to Andy Houtz
I don't know if that can be done since I'm on the other side of the fence. I will see if I can get any info on it.
Andy Houtz
BSIS TSG |
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smclaney$
join:2002-11-23
Cantonment, FL
| I was asked to tell you that I didn't have to signed anything here in Cantonment Florida. I really went through the same process I did the first time I had FastAccess, when I signed up for DTV and Saturday when I resigned with Bellsouth. Very easy process and I didn't have to sign anything. I was told that I can plug in my old 3com around Tuesday or Wednesday and use it until my Westell comes in. |
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Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
| reply to Andy Houtz
And one question left out, very relative to many DTVDSL users....
Q: Are personal servers allowed by BSFA. (residential)
A: Flat out NO
Just striving for accuracy and reducing disappointments.
(Though likely is in the Biz-Res difference FAQ many might skip over)
--
»haywardm.com (Hayward's Key West)
[text was edited by author 2002-12-15 22:12:37] |
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Andy Houtz
join:2001-05-11
Marietta, GA
| reply to Andy Houtz
Some more FAQs for DirectTV migration customers:
Q:I plugged in the new Westell in my existing network (router and several PCs)and I type in »launchmodem or »192.168.1.254 in the URL address field but I can not access the modem interface.
A:Chances are you will not be able to access the Westell interface behind a router. Most modems can not forward a local 192.168.xxx.xxx address to another network device. Here's what I suggest. Before you hook up your router connect your new Westell to a single computer and connect to the internet using the built in PPP client. Go into the modem interface »AT&T Southeast Forum FAQ »How do I access the modem interface on the Westell 2100/2200/6100? and check your firmware version by clicking on the "update modem" button. If your current version is not 1.05.04 you should update it »AT&T Southeast Forum FAQ »How do I upgrade the firmware on a Westell 2100/2200/6100 modem?. It will only take about two minutes. After the update, I would set the modem to "bridged ethernet" by going through the Expert Mode »i.dslr.net/pics/faqs/image3035.gif. After you have set it to bridged mode remove your username and password from the modem. Put the username and password in your router, reconnect your entire network and go surfing.
Q: What information/settings should I use for the Tweaks Tests »/tweaks on this site?
A: This link has the correct information for FastAccess tweak settings. Remember, the recommendations on the tweak test may not be the optimum for your exact setup. For the most accurate tweaks, I suggest this link »AT&T Southeast Forum FAQ »Detailed MTU & RWIN procedures and information.
Q: How do I setup my PC for BellSouth's Newsgroup Service?
A: Internet Explorer (Outlook Express)»/faq/5714
Netscape (Messenger) »/faq/5715
Andy Houtz
BSIS TSG |
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erisred
join:2002-12-14
Milton, FL
| reply to Hayward
said by Hayward :
And one question left out, very relative to many DTVDSL users....
Q: Are personal servers allowed by BSFA. (residential)
A: Flat out NO
Just striving for accuracy and reducing disappointments.
(Though likely is in the Biz-Res difference FAQ many might skip over)
--
»haywardm.com (Hayward's Key West)
[text was edited by author 2002-12-15 22:12:37]
Yes, and that prohibition is the only thing keeping me from signing up with BellSouth today. I may still sign with them as a last resort, but I wouldn't be continuing my search for another DSL provider if BS would allow me to run a small personal web server on my system. |
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