nkatz
join:2001-12-26
Evanston, IL
| reply to roadczar
Re: Chicago (North Shore) nightly ATT sync problems
I think this is the first year I've had these kinds of problems. I've had cable internet since it was first offered, more than two years ago. It was faster with @Home, but I've never had the constant disconnection problems. Tech support was never that great but it seems to have gotten even worse. Nobody seems to care at all anymore. |
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roadczar
join:2001-11-09
Wilmette, IL | reply to roadczar
You should write up DSL a report on AT@T. I know it is a small measure, but these a$$wipes deserve to have their ratings lowered. |
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roadczar
join:2001-11-09
Wilmette, IL
| reply to roadczar
Update 2/7/03:
A senior technician came (4th truck roll) out Friday morning. He confirmed the loss of connection and replaced to cable going from the pole to the house. He admitted that it was probably not the fix and that all I can do is ask for another truck roll when this happens again. When I asked him to escalate this issue his reply was that since I am the only one who is complaining he will have a hard time escalating this issue. He did say that he would talk to his supervisor.
He did document that he witnessed the lack of sync when he first arrived and saw it fix itself. I guess this is my one minor and worthless victory.
I don’t know what to do with this company. |
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Compman21
join:2001-08-09
Lockport, IL | reply to roadczar
Well get this, sometimes my inet will be slow, so i reboot modem and everything is ok...this morning i woke up to a flashing sync light..i reset modem and i was back online..I think there is a prob in IL with Sync prob. |
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nkatz
join:2001-12-26
Evanston, IL
| reply to roadczar
I guess I'm going to try and get a tech out again. The last couple of days it's gotten worse. Last night I must have been disconnected a half dozen times in as many hours and had to reboot the modem. Seems just as bad so far today. This is not what I consider an always on connection. |
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roadczar
join:2001-11-09
Wilmette, IL
|  reply to roadczar
I am down again after truck roll #4, truck roll #5 due on Sunday morning. AT&T - prepare to send at least 1 truck a week until my problem is fixed.
Here is a interesting fact that I was told by another Canadian supervisor. When I asked him what more a supervisor could do for me than a normal phone tech he answered "nothing". Can't escalate a problem past a supervisor. I hope this company goes under. |
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nkatz
join:2001-12-26
Evanston, IL
| AAAHHHHHHHHHH.
I can't take it anymore.
After getting disconnected about 15 times today I finally called. Of course, by the time I got through I had regained my connection. So the guy was going to schedule a tech visit. Then, at the last minute, he tells me there is an outage in my area and he can't schedule a technician. This is the same thing they told me everyday for more than a week when my service was out completely in January. And yet, when I finally complained enough to get somebody out here he was able to get me connected. This has been going on for more than two months. That means nothing. At this point I think they will just say anything. And of course, the Network Status thing on the ATT web site says everything is swell, but that's always the case.
roadczar, good luck tomorrow with truck roll number 5. |
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roadczar
join:2001-11-09
Wilmette, IL
| 5th truck came and went. The line was down when he came. He again replaced the connectors. I asked hem to shoot the signal back and he said that this is not the procedure. By the time he finished replacing the connector the line came back up so he couldn’t diagnose. I think I am back to square one. He replaced my RCA 305 modem with Motorola 4200. Maybe this will help.
Nkats good luck to you as well. |
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Shamer Jr
join:2003-02-09
Arlington Heights, IL
| reply to roadczar
I'm in Arlington Heights here and having the same problems. Around 5pm the modem loses sync. Had a tech out on Friday and when he was there the modem was working fine. He said the I had a strong signal and it might be a bit too strong. About an hour after he left the modem lost sync for about 15 minutes then came back. A line tech was out on Saturday to lower the signal at the pole. No problems on Saturday at all. 5pm on Sunday roles around and the modem loses sync again, down for about 4 hours. Tech appointment number 2 will be here tomorrow. This has been going on for about 2 weeks now. Modem will lose sync and sometimes come back after a few minutes and other times is out for hours. I have an RCA modem. I also see some major packet loss during the evening as well. Let you guys know how it goes after tech visit 2 tomorrow. |
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TrueAudio
192khz
Premium
join:2002-02-24
Richmond, CA
| reply to roadczar
Hmmmm. Trippy. We suspected have the same thing happening to us also, but i think ours is at 3am .. seems like its everynight. Ive been trippin on these logs on my modem...
take a look at these, and see what you think.
I dont know much about cable modem logs, but those dont look good (at least to me). |
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nkatz
join:2001-12-26
Evanston, IL
| reply to roadczar
Well, now besides being disconnected regulary, I'm getting dialup speeds. At least before today during the periods when I was conncted it was a fast connection. It just gets worse and worse. This would be a real good time for AT&T to tell me a rate increase is coming. |
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roadczar
join:2001-11-09
Wilmette, IL
| reply to roadczar
Update 2/11/03:
(Recap)Truck #5 came and went on 2/9. The last tech asked me to tell truck #5 not to waste time and go straight to the pole to “shoot the return back”. “Not the proper procedure” replied truck #5 and proceeded replacing the same connector that was already replaced 4 times before. While he was replacing a connector that was only 2 days old my line came back up and he was again unable to trouble shoot the problem. “Lets swap the modem and see what happens” said truck #5 and left.
The line was up on Sunday, but went down at 4:30 PM, on Monday 2/10. I called the tech support (in Canada), I was told that a “special report” is filed and I will get a call from the local Chicago office in 2-3 hours to schedule an emergency off hour’s appointment. No one called. When I called back I was told they (without telling me) already scheduled a truck roll # 6 for 10/12! I told them not to bother wasting my time.
Supervisor Tong said that (since this is 6th week) he would escalate my issue to his bosses, bosses, bosses…, boss. And the problem will be resolved this time for sure….
Do you want to bet? |
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roadczar
join:2001-11-09
Wilmette, IL
| reply to Shamer Jr
said by Shamer Jr  :
I'm in Arlington Heights here and having the same problems. Around 5pm the modem loses sync. Had a tech out on Friday and when he was there the modem was working fine. He said the I had a strong signal and it might be a bit too strong. About an hour after he left the modem lost sync for about 15 minutes then came back. A line tech was out on Saturday to lower the signal at the pole. No problems on Saturday at all. 5pm on Sunday roles around and the modem loses sync again, down for about 4 hours. Tech appointment number 2 will be here tomorrow. This has been going on for about 2 weeks now. Modem will lose sync and sometimes come back after a few minutes and other times is out for hours. I have an RCA modem. I also see some major packet loss during the evening as well. Let you guys know how it goes after tech visit 2 tomorrow.
Funny, they told me that my problem was unique.... |
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nkatz
join:2001-12-26
Evanston, IL | I don't think I'll take that bet. I'm really close to canceling my service, much as I used to like having cable access. This is just not worth it since it doesn't work anyway. |
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roadczar
join:2001-11-09
Wilmette, IL | reply to roadczar
Well, I contacted a Wilmette Village manager she will contact AT&T for me. We'll see where this takes me.
Then there is always a chance in court.
»SBC Customer Gets Paid |
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nkatz
join:2001-12-26
Evanston, IL
| Mine's actually working since I got home today. I can't imagine it will last.
It might help contacting the village. When they had the switch from @home my service wasn't working when the rest of Skokie was. I called the person in Skokie that handles cable, she called somebody at AT&T and they got it working the next day. |
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roadczar
join:2001-11-09
Wilmette, IL
| So far I have sync, but my upload speeds are dropping...
2003-02-12 22:53:39 EST: 1543 / 53
Your download speed : 1543304 bps, or 1543 kbps.
A 188.3 KB/sec transfer rate.
Your upload speed : 53219 bps, or 53 kbps.
Your upstream result was very slow! .. not good |
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nkatz
join:2001-12-26
Evanston, IL
| This is about what I've been getting all night. I've got my fingers crossed.
2003-02-12 23:02:21 EST: 1730 / 219
Your download speed : 1730819 bps, or 1730 kbps.
A 211.2 KB/sec transfer rate.
Your upload speed : 219731 bps, or 219 kbps.
Seems like broadband .. above the 1mbit barrier!
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Dason
join:2002-03-07
Salt Lake City, UT
| reply to roadczar
I recently had the same nightime sync loss problem. Prior to complete sync loss my download went to almost nothing.
Thanks to the fabulous Salt Lake ATTBI crew and their presence on this board, dexyhessmal, falling_star and company had my problem fixed in a few days. I can't imagine what would have happened if I had tried to resolve my problem over the phone with tech support. My connection was perfect during the day.
Dexy even got a tech out after hours on very short notice while I was having problems to figure out what was wrong. According to dexy I was having a downstream signal problem and the next day he had a tech out to "rebalance the line." Everything has been great since then.
I noticed on docsdiag for my modem (it doesn't have a built-in diagnostic page) that my downstream signal strength went from -3db before the fix to about +5db after the fix. Furthermore, my error rate is now zero whereas before my correctable error rate was about 1/3 of my total traffic.
I hope you get your problem fixed. It sure was frustrating losing my connection in the evenings. |
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nkatz
join:2001-12-26
Evanston, IL | So much for the good times. Mine has disconnected and reconnected itself several times since last night. I haven't checked the speed, but what's the point if I can't maintain a connection. |
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