HeyItzMe
join:2001-12-18
Chicago Heights, IL
| reply to roadczar
Re: Chicago (North Shore) nightly ATT sync problems
Down in the South Suburbs of Chicago here, and have been having problems with upload speeds evenings losing sync repeatedly....I have a stack of work orders, and still it has not been resolved. The lastest incident was this week....called, reached level 2 tech, he admitted there was maintenance in the area, but the excessive packet loss I was having was NOT related to that, wrote a ticket up and scheduled a tech out here on Tuesday. Apparently the old ticket got closed when they did a shuffling of supervisors in the Chicago land area...pity because I had someone seriously lookin to solve the problem! Well the tech appeared here Tuesday, with barely any more knowledge than how to powercycle a modem...he called his supervisor who said..we need a tech with a laptop who can test the lines and the connection...one would contact me later that afternoon..or the next day..early morn at the latest. Never happened...so 4pm..I get on the phone..apparently, if an area has ANY maintenance or outages, all ticket #'s are closed for what ever reason they wish. Mine stated that the CUSTOMER...ME...had changed their mind!!!!!!! Now I was totally upset with whole scenario, but was told no ticket could be wrote up till maintenance was done. Well low and behold by 11pm..I had a constant connection, lasted approximiately 24 hrs!
now..we're back to this...
»/quality/nil/975859
speed tests..are impossible, since I have NO upload registering with the excessive packet loss, and a call into ATT tonite I was told once again...maintenance in the area, not our fault, call back in 48-72 hrs! ATT has no regards for customer satisfaction. I wish there was an alternative for the same amount of $, because I would cancel in a heartbeat. So dont relent, keep calling their scripted technicians and see where they are in resolving your issue, or you go back to square one..like I did!!! Now most like Monday AM...I will be calling them once again, and starting from scratch! I'll keep ya's posted on how this episode gets resolved.... |
