ex-customer-accessus
@swbell.ne
| STAY AWAY FROM ACCESS US!
What the Better Business Bureau says about Access US:
This company offers a variety of Internet solutions including dial up, DSL and dedicated access. The Better Business Bureau has received numerous complaints regarding this company. Complainants primarily allege that they received intermittent service, were improperly billed, requested refunds but in most cases never received them, and that they received poor customer service.
Based on BBB files, this company has an unsatisfactory record with the BBB. It has not always cooperated with the BBB in responding to complaints. When assessing complaint information, please consider the company's size, volume of transactions and understand that the nature of the complaints and a firm's response to them is often more important than their numbers. The following data concerns complaints processed by the BBB since the firm's BBB file was opened or during its three-year reporting period:
The Bureau has received 25 complaints against this company during its three year reporting period. 6 complaints have been closed as resolved. 18 complaints have been closed with no response. 1 complaint has been closed as disputed.
In my case, I am still being billed for services discontinued almost a half a year ago. The service never worked correctly.
Access's tech support is located in Texax and it outsourced. Their tech support it outsourced. Their DCLEC IP Communications wen't out of business as of 2/1/03. They are reselling Southwestern Bell DSL.
Be smart, call Bell - it's the same service for ten bucks a month cheaper. |
Jeffr0
join:2003-01-03
Saint Louis, MO
| I'd like to get in touch with you. So far my attempts to contact AccessUS have failed, the same is true with the MO. BBB. They've suggested I take this to the state's attorney general. The more we have, the stronger a case we will make. Call me at 314.378.5345 or email jeffr0 at speakeasy.net |
