rrhoden
join:2002-10-15
Kathleen, GA | Why
Why should someone have to pay an additional fee for "improved" tech support? What are so great about these people? Do they have the support book memorized rather than looking it up while the user is on the phone waiting? |
|
Archivis
Your Daddy
Premium
join:2001-11-26
Earth
 ·Verizon FIOS
| Yeah, thats really some questions that need to be answered.
Whats the craeteria for this support.
Is this some Que-jumping support? You become first in line?
Is this a support # where you reach someone with 3+ years of verizon-employment experience?
Do you just bypass a certain tier? If so, you'll have to increase the amount of Tier2/Tier3 people, and who are you going to pull from? Tier1.
I really think that a post like that really should have had at least some more "detail" as to what was really implied by better support.
The guys here at dslreports are definitely on the ball with this one, asking those questions already.
--
May 26th. D-Day for dslreports.com |
|
rrhoden
join:2002-10-15
Kathleen, GA
| Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line. Personally, it sounds like a crock of $hit. |
|
Archivis
Your Daddy
Premium
join:2001-11-26
Earth | Thats why we have to see some answers.
Answers answers answers...
--
May 26th. D-Day for dslreports.com |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to rrhoden
said by rrhoden  :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
--
You can never be too rich, too thin or have too much Bandwidth |
|
cableblows3
join:2001-06-17
Indianapolis, IN
|  Re: Why-FACTOR THIS IN
said by dvd536 :
said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
NO if they sell you 768/128 thats what it should be! how bout you buy a gallon of milk and only get 3/4 of it? does that work for you? me either |
|
sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs: | reply to rrhoden
Re: Why
Verizon does in fact over-provision so that you do get 768/128 or whatever your plan calls for. |
|
Gordon Gekko
join:2003-02-18
North Little Rock, AR
| reply to cableblows3
Re: Why-FACTOR THIS IN
Your not correct.....physical connections speed is 768/128 ...if it would not be that then you would more then likely loose your syncronization.....blame the loss on your pc which uses a routable protocol called tcip...this is where the overhead is being used..... |
|
sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs:
| reply to rrhoden
Re: Why
Read the original thread here »Speakout Against Fees for Support
The idea was presented to us for our comments as to what we might consider for premium support services which included ideas such as Service Level Agreements (a rare thing in residential service), in-house service calls, etc.
Some of us disagreed with the idea of SLA's and that idea was quickly quashed. It is much to Verizon's credit that they put forward this undeveloped idea for our input so that we might get services that we want - as noted below and in Mr. Brook's post, the idea came originally from the subscribers, not from he or Verizon.
I and some others passionetly responded to part of this undeveloped idea and Verizon listened. It's that simple. For the record, we have our wish list that is being considered and something under or scheduled for implimentation. VOL has been very responsive to us, the subscribers, an in my case the best BroadBand experience I've had so far, cable or DSL.
--
In this world of sin and sorrow, there is always something to be thankful for; as for me, I rejoice that I am not a Republican. -- H.L. Mencken |
|
Power User
@mindspring.com | reply to rrhoden
Have you powered off your modem and pc? disconect your router please, we don't support routers with dsl/cable even though 95% of users with 2 or more computers have them. Are there any lights on the modem or pc? |
|
mballard
Premium,ExMod 1999-03
join:1999-11-15
Los Angeles, CA
clubs: | reply to dvd536
Actually, it has almost nothing to do with PPPoE overhead, it is related to TCP/IP over ATM overhead, the amount of overhead PPPoE adds less than 1% (assuming a 1492 MTU). |
|
wwdubbia
join:2002-06-03
Clinton, NY | reply to rrhoden
I would just like Verizon to be able to deliver DSL to my residence.
I'll worry about tech support later. |
|
GemSnake
Premium
join:2000-10-19
3rd layer
clubs:
| reply to Power User
said by Power User:
Have you powered off your modem and pc? disconect your router please, we don't support routers with dsl/cable even though 95% of users with 2 or more computers have them. Are there any lights on the modem or pc?
So, what's your point? Tech support does not have a right to know if you power-cycled your modem? Or you don't like the fact that tech supports do not support near a 100 of different router brands? What are you trying to say? Even if you talk to Tier3 support they will ask you these kind of question. Please explain yourself.
--
Mission accomplished |
|
ScopeyFresh
join:2000-12-02
Lompoc, CA
clubs:
| reply to rrhoden
said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line. Personally, it sounds like a crock of $hit.
Hey on my 768/128 package I get 736/134. Maybe it's a fluke. |
|
93254336
Weapons Of Masturbation
Premium
join:2001-10-20
| said by ScopeyFresh :
Hey on my 768/128 package I get 736/134. Maybe it's a fluke.
864/160 is typically the "raw" provisioning speed of a "768/128" ADSL circuit itself, but that doesn't include data transmission overhead, etc. Taking that into account and under ideal subscriber loop conditions, maximum apparent throughput (e.g. using the dslreports.com speed test) will be approximately 740/140.
- Dan |
|
murdok6100
Avatar. Get It, Avatar?
join:2002-06-20
| reply to dvd536
said by dvd536 :
said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
Im so glad I dont have to pay these bastards ever again. Im telling ya: for the money nothing beats VOIP.
And ya know something else, stupid people will pay these fools for "premium" service. It may even catch on and make other tech support more expensive.
But at least I'll be able to say I have nothing to do with it.
murdok610 |
|
Aladrin
Code Junkie
join:2001-01-25
Clermont, FL | reply to cableblows3
Re: Why-FACTOR THIS IN
You're telling me that your milk comes RIGHT up to the top of the cap when you buy it? Mine has about 1/2" of air at the top. |
|
bst1123
join:2001-11-10
Bedford, PA | reply to rrhoden
Re: Why
The TCP transfer overhead takes up the other part of your bandwith. You will never surf as fast as you sync rate. |
|
bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND
 ·Midcontinent Commu..
| reply to cableblows3
Re: Why-FACTOR THIS IN
said by cableblows3 :
said by dvd536 :
said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
NO if they sell you 768/128 thats what it should be! how bout you buy a gallon of milk and only get 3/4 of it? does that work for you? me either
ever looked at the actual raw bits comming in on your line? I'll bet you 6 months pay that if you measured your line with a line tester (the kind the field techs are given for test and verification of your lines, signal loss, line capacity and such) you'd find you are getting what you have paid for. It's something that most techs and reps won't tell you because if the customer doesn't already have a background in technology then the tech or rep will either be "speeking Greek" or will have to spend 2 hours teaching the technology to them.
--
If ya gotta go, Go with a SMILE! |
|
archfeld
join:2001-07-29
Concord, CA | reply to rrhoden
Does that mean
they would offer a discount for those that are currently receiving the million monkies and the million typewriter type of technical support ? |
|
