rrhoden
join:2002-10-15
Kathleen, GA | Why Why should someone have to pay an additional fee for "improved" tech support? What are so great about these people? Do they have the support book memorized rather than looking it up while the user is on the phone waiting? | |
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Archivis
Your Daddy
Premium
join:2001-11-26
Earth
 ·Verizon FIOS
| Re: Why Yeah, thats really some questions that need to be answered.
Whats the craeteria for this support.
Is this some Que-jumping support? You become first in line?
Is this a support # where you reach someone with 3+ years of verizon-employment experience?
Do you just bypass a certain tier? If so, you'll have to increase the amount of Tier2/Tier3 people, and who are you going to pull from? Tier1.
I really think that a post like that really should have had at least some more "detail" as to what was really implied by better support.
The guys here at dslreports are definitely on the ball with this one, asking those questions already.
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May 26th. D-Day for dslreports.com | |
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 | rrhoden
join:2002-10-15
Kathleen, GA
| Re: Why Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line. Personally, it sounds like a crock of $hit. | |
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Archivis
Your Daddy
Premium
join:2001-11-26
Earth | Re: Why Thats why we have to see some answers.
Answers answers answers...
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May 26th. D-Day for dslreports.com | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by rrhoden  :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
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You can never be too rich, too thin or have too much Bandwidth | |
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| | | | Gordon Gekko
join:2003-02-18
North Little Rock, AR
| Re: Why-FACTOR THIS IN Your not correct.....physical connections speed is 768/128 ...if it would not be that then you would more then likely loose your syncronization.....blame the loss on your pc which uses a routable protocol called tcip...this is where the overhead is being used..... | |
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Aladrin
Code Junkie
join:2001-01-25
Clermont, FL | You're telling me that your milk comes RIGHT up to the top of the cap when you buy it? Mine has about 1/2" of air at the top. | |
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| | | | | archfeld
join:2001-07-29
Concord, CA | Re: Why-FACTOR THIS IN yes but you have a jug that is larger than 1 gallon. The liquid measurement are REQUIRED to actually reflect the amount of liquid IN THE CONTAINER, unlike the system the ISP's use, Andersen accounting I am sure... | |
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| | | | TestPC1
join:2002-09-18
Leesburg, VA
| So tell me , you bought a 56k dial up modem . Did you ever 56kbps from any service you connected with it ?
The comparison of milk to shared bandwidth product isn't valid either.
Do you guys ever read your service agreements ? Or do you just scroll down and OK like some mindless lab rat ? | |
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mballard
Premium,ExMod 1999-03
join:1999-11-15
Los Angeles, CA
clubs:  | Re: Why Actually, it has almost nothing to do with PPPoE overhead, it is related to TCP/IP over ATM overhead, the amount of overhead PPPoE adds less than 1% (assuming a 1492 MTU). | |
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sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs: | Verizon does in fact over-provision so that you do get 768/128 or whatever your plan calls for. | |
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93254336
Weapons Of Masturbation
Premium
join:2001-10-20
| Re: Why said by ScopeyFresh :
Hey on my 768/128 package I get 736/134. Maybe it's a fluke.
864/160 is typically the "raw" provisioning speed of a "768/128" ADSL circuit itself, but that doesn't include data transmission overhead, etc. Taking that into account and under ideal subscriber loop conditions, maximum apparent throughput (e.g. using the dslreports.com speed test) will be approximately 740/140.
- Dan | |
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| | bst1123
join:2001-11-10
Bedford, PA | The TCP transfer overhead takes up the other part of your bandwith. You will never surf as fast as you sync rate. | |
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| TestPC1
join:2002-09-18
Leesburg, VA | Maybe they should just sell to folks with MCSE certifications ? At least they could understand what tech support is telling them. | |
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sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs:
| Read the original thread here »Speakout Against Fees for Support
The idea was presented to us for our comments as to what we might consider for premium support services which included ideas such as Service Level Agreements (a rare thing in residential service), in-house service calls, etc.
Some of us disagreed with the idea of SLA's and that idea was quickly quashed. It is much to Verizon's credit that they put forward this undeveloped idea for our input so that we might get services that we want - as noted below and in Mr. Brook's post, the idea came originally from the subscribers, not from he or Verizon.
I and some others passionetly responded to part of this undeveloped idea and Verizon listened. It's that simple. For the record, we have our wish list that is being considered and something under or scheduled for implimentation. VOL has been very responsive to us, the subscribers, an in my case the best BroadBand experience I've had so far, cable or DSL.
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In this world of sin and sorrow, there is always something to be thankful for; as for me, I rejoice that I am not a Republican. -- H.L. Mencken | |
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Power User
@mindspring.com | Have you powered off your modem and pc? disconect your router please, we don't support routers with dsl/cable even though 95% of users with 2 or more computers have them. Are there any lights on the modem or pc? | |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs:
| Re: Why said by Power User:
Have you powered off your modem and pc? disconect your router please, we don't support routers with dsl/cable even though 95% of users with 2 or more computers have them. Are there any lights on the modem or pc?
So, what's your point? Tech support does not have a right to know if you power-cycled your modem? Or you don't like the fact that tech supports do not support near a 100 of different router brands? What are you trying to say? Even if you talk to Tier3 support they will ask you these kind of question. Please explain yourself.
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wwdubbia
join:2002-06-03
Clinton, NY | I would just like Verizon to be able to deliver DSL to my residence.
I'll worry about tech support later. | |
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archfeld
join:2001-07-29
Concord, CA | they would offer a discount for those that are currently receiving the million monkies and the million typewriter type of technical support ? | |
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Boots56th
@af.mil | Absolutely true on all counts!!! If they are boasting about their "New and Improved" Tech Support, then are we to believe their support was SUBSTANDARD from the beginning? | |
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Re: Why-FACTOR THIS IN
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