Re: Why


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Archivis
Your Daddy
Premium
join:2001-11-26
Earth

·Verizon FIOS

Yeah, thats really some questions that need to be answered.

Whats the craeteria for this support.

Is this some Que-jumping support? You become first in line?

Is this a support # where you reach someone with 3+ years of verizon-employment experience?

Do you just bypass a certain tier? If so, you'll have to increase the amount of Tier2/Tier3 people, and who are you going to pull from? Tier1.

I really think that a post like that really should have had at least some more "detail" as to what was really implied by better support.

The guys here at dslreports are definitely on the ball with this one, asking those questions already.
--
May 26th. D-Day for dslreports.com

permalink · 2003-03-13 17:18:42 · Print ·

rrhoden

join:2002-10-15
Kathleen, GA

Re: Why

Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line. Personally, it sounds like a crock of $hit.

permalink · 2003-03-13 18:08:58 · Print ·

Archivis Your Daddy Premium join:2001-11-26 Earth	Re: Why Thats why we have to see some answers. Answers answers answers... -- May 26th. D-Day for dslreports.com
	permalink · 2003-03-13 18:14:15 ·

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.

Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.
--
You can never be too rich, too thin or have too much Bandwidth

permalink · 2003-03-13 18:40:55 · Print ·

cableblows3

join:2001-06-17
Indianapolis, IN

Re: Why-FACTOR THIS IN

said by dvd536 :

said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.

NO if they sell you 768/128 thats what it should be! how bout you buy a gallon of milk and only get 3/4 of it? does that work for you? me either

permalink · 2003-03-13 19:36:05 · Print ·

Gordon Gekko join:2003-02-18 North Little Rock, AR	Re: Why-FACTOR THIS IN Your not correct.....physical connections speed is 768/128 ...if it would not be that then you would more then likely loose your syncronization.....blame the loss on your pc which uses a routable protocol called tcip...this is where the overhead is being used.....
	permalink · 2003-03-13 20:00:17 ·

Aladrin Code Junkie join:2001-01-25 Clermont, FL	You're telling me that your milk comes RIGHT up to the top of the cap when you buy it? Mine has about 1/2" of air at the top.
	permalink · 2003-03-18 14:43:59 ·

archfeld join:2001-07-29 Concord, CA	Re: Why-FACTOR THIS IN yes but you have a jug that is larger than 1 gallon. The liquid measurement are REQUIRED to actually reflect the amount of liquid IN THE CONTAINER, unlike the system the ISP's use, Andersen accounting I am sure...
	permalink · 2003-03-23 15:32:27 ·

bear73
Metnav... Fly The Unfriendly Skies
Premium
join:2001-06-09
Grand Forks Afb, ND

·Midcontinent Commu..

said by cableblows3 :

said by dvd536 :

said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.

NO if they sell you 768/128 thats what it should be! how bout you buy a gallon of milk and only get 3/4 of it? does that work for you? me either

ever looked at the actual raw bits comming in on your line? I'll bet you 6 months pay that if you measured your line with a line tester (the kind the field techs are given for test and verification of your lines, signal loss, line capacity and such) you'd find you are getting what you have paid for. It's something that most techs and reps won't tell you because if the customer doesn't already have a background in technology then the tech or rep will either be "speeking Greek" or will have to spend 2 hours teaching the technology to them.
--
If ya gotta go, Go with a SMILE!

permalink · 2003-03-23 00:41:23 · Print ·

TestPC1 join:2002-09-18 Leesburg, VA	So tell me , you bought a 56k dial up modem . Did you ever 56kbps from any service you connected with it ? The comparison of milk to shared bandwidth product isn't valid either. Do you guys ever read your service agreements ? Or do you just scroll down and OK like some mindless lab rat ?
	permalink · 2003-03-24 14:46:10 ·

mballard Premium,ExMod 1999-03 join:1999-11-15 Los Angeles, CA clubs:	Re: Why Actually, it has almost nothing to do with PPPoE overhead, it is related to TCP/IP over ATM overhead, the amount of overhead PPPoE adds less than 1% (assuming a 1492 MTU).
	permalink · 2003-03-13 22:37:51 ·

murdok6100
Avatar. Get It, Avatar?

join:2002-06-20

said by dvd536 :

said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line.
Actually when you factor in the PPPoE overhead of 13 to 20% of your total bandwidth of 768/128 those speeds are about right on target.

Im so glad I dont have to pay these bastards ever again. Im telling ya: for the money nothing beats VOIP.

And ya know something else, stupid people will pay these fools for "premium" service. It may even catch on and make other tech support more expensive.

But at least I'll be able to say I have nothing to do with it.

murdok610

permalink · 2003-03-14 16:27:05 · Print ·

sadowski I Am My Own Doppelganger Premium,MVM join:2000-04-14 Buffalo, NY clubs:	Verizon does in fact over-provision so that you do get 768/128 or whatever your plan calls for.
	permalink · 2003-03-13 19:50:32 ·

ScopeyFresh

join:2000-12-02
Lompoc, CA
clubs:

said by rrhoden :
Well tell them since they charge you for 768/128 service, when infact you only get about 650/110, the speed difference could be used to "pay" this additional fee. Also, they MAY have a seperate tech support # for you to call if you pay this fee, or they may have you call the original number and get transferred over that way. To save money, you'll probably have to call and have a Tier 1 tech answer and you tell them your paying the additional fee for advanced support. Then what do you do? You wait on the line an additional 5 minutes before these other goons answer the line. Personally, it sounds like a crock of $hit.

Hey on my 768/128 package I get 736/134. Maybe it's a fluke.

permalink · 2003-03-14 09:39:20 · Print ·

93254336
Weapons Of Masturbation
Premium
join:2001-10-20

Re: Why

said by ScopeyFresh :
Hey on my 768/128 package I get 736/134. Maybe it's a fluke.

864/160 is typically the "raw" provisioning speed of a "768/128" ADSL circuit itself, but that doesn't include data transmission overhead, etc. Taking that into account and under ideal subscriber loop conditions, maximum apparent throughput (e.g. using the dslreports.com speed test) will be approximately 740/140.

- Dan

permalink · 2003-03-14 16:07:35 · Print ·

bst1123 join:2001-11-10 Bedford, PA	The TCP transfer overhead takes up the other part of your bandwith. You will never surf as fast as you sync rate.
	permalink · 2003-03-21 20:11:41 ·

TestPC1 join:2002-09-18 Leesburg, VA	Maybe they should just sell to folks with MCSE certifications ? At least they could understand what tech support is telling them.
	permalink · 2003-03-24 14:49:02 ·

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