sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs:
| reply to rrhoden
Re: Why
Read the original thread here »Speakout Against Fees for Support
The idea was presented to us for our comments as to what we might consider for premium support services which included ideas such as Service Level Agreements (a rare thing in residential service), in-house service calls, etc.
Some of us disagreed with the idea of SLA's and that idea was quickly quashed. It is much to Verizon's credit that they put forward this undeveloped idea for our input so that we might get services that we want - as noted below and in Mr. Brook's post, the idea came originally from the subscribers, not from he or Verizon.
I and some others passionetly responded to part of this undeveloped idea and Verizon listened. It's that simple. For the record, we have our wish list that is being considered and something under or scheduled for implimentation. VOL has been very responsive to us, the subscribers, an in my case the best BroadBand experience I've had so far, cable or DSL.
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In this world of sin and sorrow, there is always something to be thankful for; as for me, I rejoice that I am not a Republican. -- H.L. Mencken |
