PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs: | reply to bflong
Re: Anybody heard anything final about IBS Networks?
All right! I'm glad to hear of your victory. BTW IBS just shut down my E-mail account. It still functioned even though I had received my refunds months ago. So long IBS. |
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bflong
join:2000-12-10
Milwaukee, WI
|  reply to Anon
Yeahh!!! I just got reimbursed by my Visa card company for the $330.00 remaining on my 12 month contract. I did have to submit tons of documents, but luckily I kept them all including my recept for insured and registered return of my IDSL modem.
I have DEFINITELY learned to charge any contractual purchase like this in the future just for the added insurance.
I wish the best of luck to others.
I am now a RoadRunner customer and absolutely LOVE my service, it's 15 times faster than my IDSL and very reliable - although it is more than what I would like to spend since I am not a cable customer, I am joping for more competion in the future. |
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hndrcks
Consider Alternatives
join:1999-11-15
Silver Spring, MD
 ·Verizon FIOS
 ·RCN CABLE
| reply to kingdomware
Talk about a Cheesy Website!
Sure, I'm going to trust my network security to people who place rainbow marquee trailing streamers on the mouse cursor?
Once again, Dave Frank shows that his lack of business ethics are only exceeded by his horrid website design skills. Did anybody else think that the IBS page sucked ass too? Where does he find these web designers? Under a rock? |
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mallomar
join:2001-04-11
Silver Spring, MD
| reply to PatientGuy
Re: Rats on a sinking ship.
Unfortunately, I paid for my contract last August, so I'm way beyond the 60-day rule. And I just called the credit card people to confirm that.
I'm filling out the bankruptcy claim form now (since it's due by June 28), although I'm sure I won't see a nickel of the money IBS owes me. |
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PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs:
| reply to mallomar
I split paid my $1400 two-year contract with two cards. One MNBA Corporate Master Card from work and one Bank of America personal Visa check card. I reversed charges 4 months after the charges appeared on the statements. Both banks had the 60-day rule. First I called the banks and ask for the forms to reverse charges. Bank of America took the info over the phone and asked me to send a letter of confirmation. MBNA just sent me a form to fill out. I assembled copies of my contract, copies of the E-mail letter of termination, copies of IBS Web statements regarding residential customers and I wrote a letter describing the situation. I explained that unlike most purchases, there was no way to know if the services had been rendered until the contract had run out. On the MBNA form I checked off "Goods or Services not received" as my reason for the request. I sent this package to both banks and both credited me without another word. It's worth a try. It's the only way you'll ever see a dime from IBS and you get ALL your money back. |
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mallomar
join:2001-04-11
Silver Spring, MD
| reply to PatientGuy
How does the reverse-credit-card-charges thing work? My credit card was charged (for my IBS residential DSL contract) in August 2000, so I assumed it was too long ago to be reversible.
[text was edited by author 2001-06-22 12:51:49] |
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biv
Bbr Biv
Premium,MVM
join:2000-09-26
Baltimore, MD | reply to PatientGuy
Re: Rats on a sinking ship
Amen to that! (although I wish you wouldn't disparage rats that way) |
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PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs:
|  reply to deltat2000
Rats on a sinking ship.
IBS tried disputing one of my reversed credit card charges yesterday. I got a call from the bank asked me to write down my complaint and sign it (which I did before BTW). The women from the bank said IBS claims to have offered me alternative residential service. An absolute blatant lie! IBS is just astonishing. They will say and do anything for a buck. I am honestly considering calling the Virginia States Attorney office and complaining about their business practices. These people belong in jail not in the ISP business. |
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deltat2000
Timor Omnis Abesto
Premium
join:2000-04-13
127.0.0.1
clubs:
| reply to PatientGuy
Re: Anybody heard anything final about IBS Networks?
Just some info for those still seeking refunds:
Dave can be contacted at the following:Registrant:
Frank,Dave (SECUREDOTNET2-DOM )
PO Box 551 Herndon, VA 20170 US
Domain Name: SECUREDOTNET.COM
Administrative Contact, Billing Contact: Frank, Dave (DF12356 ) dave@ibsnetworks.com
Frank,Dave
PO Box 551 Herndon, VA 20170 US
703-709-7770
123 123 1234
Technical Contact: Frank, Dave (DF1341 ) dave@GOIBSDSL.COM
IBS Networks 485 Springpark Place Suite 550 Herndon, VA 20170
703-709-7770
Record last updated on 25-Feb-2001.
Record expires on 08-Feb-2003. Record created on 08-Feb-2001.
Database last updated on 17-Jun-2001 21:44:00 EDT.
Domain servers in listed order:
NS1.GOIBSDSL.COM 216.32.95.130 NS2.GOIBSDSL.COM 216.64.236.3
--
The Future Is Purchased By The Present! |
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PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs: | reply to kingdomware
ROFLOL Man talk about the last people in the world I would trust my network security to. It's got to be a joke, tell me it's a joke.:) |
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kingdomware
join:2000-09-23
Waldorf, MD
| reply to Anon
Well, it seems the beast is trying to grow a new head. »www.securedotnet.com/
I knew I should have sold them my bridge. 
Answer me this Batman, how can someone have money to run another website, but is bankrupt when it is time to issue refunds?
I don't know Robin, maybe it's time for the Bat juice.
[text was edited by author 2001-06-15 19:12:04] |
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mallomar
join:2001-04-11
Silver Spring, MD
| reply to PatientGuy
Well, I figure the worst that can happen is that they throw out my claim if I fill out the form incorrectly.
And since I doubt that I'll ever see any of the money IBS owes me, I wouldn't be too bent out of shape.
But I do want to try filing the claim -- I think everyone who got shafted by IBS should submit a claim -- just so it's on record, in case IBS emerges from Chapter 11.
Please let me know if you get any answers on how to fill it out. The form has to be submitted by June 28.
Thanks! |
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PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs: | reply to mallomar
I'm not a lawyer but I'll try to find someone who is to help you. It sounds like your doing fine so far. I'm sure the court isn't going to be to harsh on you if make a error anyway. |
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mallomar
join:2001-04-11
Silver Spring, MD
| reply to Court Reporter
Although I'm sure it's a waste of time, I'm trying to fill out the claim form for the IBS bankruptcy case.
The form has to be submitted by June 28, and I'm not smart enough to fill out the darned thing.
Has anyone submitted the form? If so, what did you specify for:
Basis for Claim (maybe "services purchased but not received"? Or something like that?)
Date debt was incurred (I'm guessing this should be the date the DSL line died)
And would this be considered an "unsecured priority claim" which can include "up to $1,950 of deposits toward purchase, lease, or rental or property or services for personal, family, or household use"?
Mallomar |
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towjohn
join:2000-09-12
Wilmington, DE |  reply to Anon
Has any one had luck getting money back thru their credit
Card company? |
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Anon | reply to Anon
Im suprised I have not heard anything from IBS after my last message. It must suck to be them. |
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PatientGuy
I'M Way Deep Into Nothing Special
Premium
join:2000-12-11
Arlington, VA
clubs:
| reply to Anon
I wouldn't return the modem until I got my money back. My bank said they would credit my account immediately but that I should wait at least two weeks before spending the money in case IBS disputed the refund. (IBS hasn't disputed the refund and it has been well over a month). I would wait until you are sure the reversal of charges is permanent before returning the modem. Certainly you are you are within your rights to withhold their dues until yours are satisfied considering they broke the contract and have shown no signs whatsoever of being trustworthy. |
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Anon | reply to Anon
This message goes out to Dave Frank of IBS Networks.
As you seen the other day I posted the following
"My contract had no mention of the modem in it as well. I have my contract which was the same contract sent to IBS.
IBS has 10 days to contact me regarding a refund or I will be forced to to contact my credit card company for a full refund for their willful non compliance of our agreed upon contract."
Well yesterday in the mail I received letter from IBS Networks, in it was a copy of my contract another release a letter telling me to sign the release and a bill for $399 for my modem.
On my contact IBS was kind enough to highlight the part of my contract which talks about my modem. In which it says...
"The modem provided to you is the property of IBS Networks, you may use the modem at no charge as long as you maintain DSL service in good standing with IBS Networks. if you wish to keep the modem or router, you may purchase the modem for $399."
First off IBS is claiming the modem is theirs, I wonder if Northpoint knows this, as there is a sticker on the modem saying that the modem is property of Northpoint.
None the less, I am not going to argue that. The line that gets me is the "you may use the modem at no charge as long as you maintain DSL service in good standing with IBS Networks."
Because my account with IBS is indeed in good standing ( I am paid for another 7 months of service) then IBS is violation of the own contract, which basicly makes the contract null and void
Also attached was a BILL for the modem is $399 with a Due Date of May 30th with a statement highlighted in yellow "REMIT BY DUE DATE TO AVOID COLLECTION PROCEEDINGS"
I never laughed so hard in my life, if IBS already wasn't in the hole already I would sue them. First IBS owes ME money for not providing me their service for which I have a contract for. Second of all IBS Networks does not even know my real name, Graham is NOT my last name. So trying to sick the collections guys on me will not work.
All the documentation clearly shows that indeed that IBS is in violation of their contract for not rendering the contracted service, a service for which I have pre paid for.
Sorry Dave you won't win this one. I am not signing the release you sent so that you can get off the hook for bending over all your residential customers.
I will happily ship back the modem to you, please send a PRE PAID shipping box and I will send back your modem. I am not returning this modem on MY DIME when YOU OWE ME MONEY.
Also Dave if you are not going to provide me service you should release my line which is still active to the telco, I still have sync on my modem to the telco.
Perhaps after I send this message to DSLReports I will fill out this paperwork I have received from the bank to get a full credit of $468.00 on my credit card, because you and your company have not honored your contract. Its too bad, as when your service was online it ran rather well.
Again if you want the modem please ship me a pre paid shipping box so that I can return it to you.
Sorry Dave
Scott |
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Court Reporter
@adsl.bellatlantic
| reply to Court Reporter
I finally went to the courthouse in Alexandria and looked through the IBS file. There are hundreds (maybe even thousands) of claims from individuals. Most of the claims are for about $300 to $2000 for prepaid service that was disconnected. There are claims in the $10000 range from Verizon, other companies, and from various publications for advertising fees. There's also a claim from a bank (see the docket in a previous append) for a loan on a van that the bank financed for IBS. There appear to be only two stockholders of IBS, Deborah and David Frank, so it looks like there aren't any venture capitalists that invested in IBS. I didn't see any claims from any unsecured lenders (individuals, banks, or other companies) that provided funds for the business, so it looks like it is primarily the Frank's who stand to lose their investment if the company does not recover.
The clerk at the court told me that since this is a chapter 11 filing, the case could go on for several years while the company tries to regain liquidity. The other possibility is that the company might not recover and would be liquidated, but that remains to be seen.
In the meantime, IBS has to send the court copies of their bank statements and lots of other financial information each month, so anyone who wants the latest information on IBS's financial condition can go to the court and see the condition of the company.
IBS has agreed to pay the lawyers $40,000 to handle their bankruptcy case. |
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Anon
| reply to Anon
My contract had no mention of the modem in it as well. I have my contract which was the same contract sent to IBS.
IBS has 10 days to contact me regarding a refund or I will be forced to to contact my credit card company for a full refund for their willful non compliance of our agreed upon contract.
Regards,
Scott & Eva Graham
Newington, Connecticut |
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