MantricOptic
join:2001-03-24
Baltimore, MD
| reply to Anon
Re: Anybody heard anything final about IBS Networks?
Hi,
In an effort to seek justice in every facet of this NorthPoint downfall, IBS has in the process reneged their customers' contractual agreements too, me being one of them. So I sent this letter off to them online at »www.goibsdsl.com, feel free to use:
To Whom It May Concern:
I wish to know why you aren't keeping with your contract with those of us who signed and already paid a year long contract. I paid your company 468.00 for an entire year at 784k and your company is asking near that for a month. The least you could have done was to remain true to your original contract even though Northpoint defaulted. I am very displeased with the unprofessional handling of your former Northpoint customer base. You’re last email that we’ve received basically offered us all a gift horse. Sure, you’ll credit us provided we all sign up at your now ridiculous rates!
I find this business demeanor intolerable and am asking that your company remain true to all your original contracts for the remainder of those specific terms.
I hold your company just as much to blame for inexcusable treatment of its customers.
The public will not stand for this!
Research my contract and you'll see that you only held up to five months of it.
If I do not hear from you, I will be left with no other option than to seek other legal means.
Sincerely, |
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Anon |  reply to Anon
Is the IBS Bankruptcy Filing for real?
quote:
1. IBS filing bankruptcy protects them from US requesting a refund for the unfulfilled portions of our contracts.
I've seen a couple of posters talk about IBS filing for Chapter 11 protection, but I haven't (again...) heard anything authoritative, nor seen anything from IBS directly. Where is this info coming from? Is there a URL that someone can point me to that references the filing, if it indeed occurred. If so, I'd love to see the text of the filing and what it details. 
Again, thanks to all the posters for all the info - It's really been helpful.
JCB |
|
hndrcks
Consider Alternatives
join:1999-11-15
Silver Spring, MD
 ·Verizon FIOS
 ·RCN CABLE
| From the IBS page:
"As you know IBS Networks is currently in Bankruptcy proceedings. We are prohibited by the Bankruptcy Court from refunding you any amounts due right now."
It's _really_ illegal to lie about those kinds of things. Therefore, I think you can take it to be real.
All of those with prepaid balances are now in a class known as 'unsecured creditors', which is as low as they go. |
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Anon |  reply to Anon
IBS' Bankruptcy URL & Taking a Couple Steps Back
Thanks to JBCass who found the IBS Networks Bankruptcy URL. Even though it's bad information, it's better than what we've been able to get so far!
»www.ibsnetworks.com/ch11.htm
I have to say, in all fairness, that I enjoyed great speed & connectivity with IBS. Although the tech support was very very poor, I really didn't need it too much, and hence the service was a great deal. This is really unfortunate for alot of people, and I'm very upset about it. I don't know who to blame in all of this: NP? AT&T? IBS? FTC? FCC? Verizon? I don't know that any one org can be held totally liable, and in the short run alot of people are going to be digitally displaced. If you think about it, alot of this is just part of the market shakeout that was bound to happen sooner or later. Further, this market niche is largely new, still contains alot of unknowns, and therefore is hard to effectively and cleanly predict and manage. Hopefully it will all get sorted out somehow, and we can avoid this in the future. I know that I'm hooked on the phat pipe - I can't go back to dial-up, so I want this to work!
Maybe IBS should forward any info requests to this thread! We've probably got more here than they've published on their site...
JCB |
|
Anon | reply to Anon
Re: Anybody heard anything final about IBS Networks?
Here ya go..
»www.goibsdsl.com/ch11.htm
»Yet Another Chapter 11 (YAC) |
|
MovingToCable
@jci.com
| reply to Anon
IBS is history
As a former IBS customer who is getting bilked out of 2/3 of his contract I must say I learned a couple lessons:
- No advance subscription payments EVER again for any ISP services.
- Go with the best month-to-month rate, screw on the phony contracts.
For now, I'm moving to cable (GACK!!!) because I am not comfortable that any of the DSL backbone providers and there associated ISPs will be around 6 months from now and I'm not paying upfront costs and waiting to switch (cable will be installed Thursday).
I still believe DSL is the best technology for residential Internet access, but I believe the current market climate and the conspiracy of the regionals and national providers to pound on the CLECs is stifling the market. I also believe that the regionals are hurting their own futures through their greed and lack of foresight.
Finally, it is clear to me that I will probably never get any of my money back from IBS, because they have:
1. ruined their reputation
2. no longer offer competitive/affordable service (why wouldn't someone pay 1/3 as much per month for cable without the startup costs).
and hence will most likely be out of business for good before the Bankruptcy even finishes its proceedings. |
|
HopefullynotDSLless
@csc.com
| reply to Anon
Re: Anybody heard anything final about IBS Networks?
From IBS Today. Their customer service might be bad, but there service was great.
Update on your DSL service
All moves we've made in these last few months
have been to ensure that our customers DSL
service will remain uninterrupted.
Updated information
First of all we apologize for anyone that does
not want to get these emails. We have been
reporting what we are hearing concerning the
NorthPoint situation as we learn more. Most
of you want to be informed as to what is going
on. We will continue these emails as things
develop.
Good News:
We are close to a deal be able to move most of
our lines to a new carrier. We will be in
contact with all customers to find out if they
want their line moved so that they can continue
their DSL service.
You will NOT be required to allow us to move your
line. If you decide not to continue service, we
would not move your line.
If we are successful, moving the lines will occur
within the next couple weeks. Customers that have
their lines moved would not have to change their
IP addresses or reconfigure their equipment.
*** IMPORTANT QUESTIONS & ANSWERS *************
What lines will be moved?
1. All lines that are able to be moved
and
2. All clients that want their line moved
We will be able to move lines for these two reasons.
What lines will not be moved?
* We will not move lines for anyone that is past due
on their DSL payment(s)
* We will not move lines for anyone that has tried
to reverse charges on their credit card bill
* We will not be able to move lines that are not within
the footprint of the new carrier
************************************************
If you need support, please contact tech support
at: mailto:support@goibsdsl.com |
|
dms1964
join:2000-11-09
Cleveland, OH
| reply to Anon
IBS bankruptcy
Go here »www.ibsnetworks.com/ch11.htm
for info.
IBS sent out customer claim forms about a month ago, claiming that NP forced them to do this by not paying them. I found that hard to believe, but now with NP going under the bankruptcy makes more sense.
Also note the email i just received from IBS:
All moves we've made in these last few months
have been to ensure that our customers DSL
service will remain uninterrupted.
Updated information
First of all we apologize for anyone that does
not want to get these emails. We have been
reporting what we are hearing concerning the
NorthPoint situation as we learn more. Most
of you want to be informed as to what is going
on. We will continue these emails as things
develop.
Good News:
We are close to a deal be able to move most of
our lines to a new carrier. We will be in
contact with all customers to find out if they
want their line moved so that they can continue
their DSL service.
You will NOT be required to allow us to move your
line. If you decide not to continue service, we
would not move your line.
If we are successful, moving the lines will occur
within the next couple weeks. Customers that have
their lines moved would not have to change their
IP addresses or reconfigure their equipment.
*** IMPORTANT QUESTIONS & ANSWERS *************
What lines will be moved?
1. All lines that are able to be moved
and
2. All clients that want their line moved
We will be able to move lines for these two reasons.
What lines will not be moved?
* We will not move lines for anyone that is past due
on their DSL payment(s)
* We will not move lines for anyone that has tried
to reverse charges on their credit card bill
* We will not be able to move lines that are not within
the footprint of the new carrier
************************************************
If you need support, please contact tech support
at: mailto:support@goibsdsl.com |
|
Anon | reply to Anon
It'll be nice if it works out, But.....
Hmmmm.... I just read MY email from IBS, and I don't know what to make of this. Their 'hidden' chapt 11 page doesn't jive with this too well. I really hope it works out, especially the "you will not have to change IP addresses..." part. Although I'm crossing my fingers, I'm not holding my breath.
This is great info. Thanks DSL Reports.
JCB |
|
bassrun
join:2001-02-16
Bethesda, MD
| reply to Anon
Re: So who's the new carrier?
I just received the same email from IBS that's been quoted above. They say, "We are close to a deal to be able to move most of our lines to a new carrier." Has anyone figured out who the new carrier will be? Will it be via Covad or Rhythms? I'm over 16,000 feet from the CO, and the reason I decided to go with IBS is that NorthPoint (but not Covad) could handle that distance.
Gotta say, too, that I am NOT pleased that IBS has said, "We will not move lines for anyone that has tried to reverse charges on their credit card bill." I've had my DSL service for all of one month. I'd be totally nuts not to dispute my VISA payment at the risk of throwing away an 11 month payment. By the same token, I will be happy to withdraw my billing dispute if IBS hooks me up with an acceptable alternative carrier. If the "new carrier" is supported by Covad, then there's no sense in withdrawing my VISA dispute.
In case IBSDave is reading.... I have been really pleased with the service, and up until last week I was happy with the customer and tech support I'd gotten from IBS. I *don't* blame IBS for the current mess, but I *will* be quite angry if IBS refuses to deal with me because I'm making a minimal (and *reversible*) effort to protect my interests. I am not willing to make a free contribution to IBS if I'm not going to get continued DSL service! |
|
tp0d
yabbazooie
Premium
join:2001-02-13
Carnegie, PA
clubs:
·Verizon FIOS
| reply to Anon
Re: It'll be nice if it works out, But.....
i`m not sure about the chap11 thing (i heard about it a month ago, but couldnt find any hard evidence, particularlly that page posted above). As for the IP's, they are managed completely by IBS, and the line provider has nothing to do with it.
I currently have 784k service from IBS, and I just talked with someone there, who said NAS was one of the big names mentioned in the 'new' carrier talks. From what I`ve seen in the past, NAS has been an expensive solution, which makes me worry about the new cost of my 784 line. I will probably pay about 20-25$ more than the 89$ a month I pay now for my line, but no more.
I guess we`ll just have to wait and see what the negotiations end up with.
peace outside
tp()d |
|
JPCass
join:2001-01-23
Denver, CO | reply to Anon
YES, Re: Is the IBS Bankruptcy Filing for real?
There have been a couple of IBS bankruptcy links posted, here's one:
www.ibsnetworks.com/ch11.htm |
|
Anon
|  reply to Anon
IBSDave, please stop lurking here and speak up!
IBSDave -
I just saw that you made the last post here (5:46PM EST), but when I clicked to find the post, all verbage was noticably absent. Was it just a big cut-and-paste to add to your Chapter 11 filing? Well, I for one would be very much interested in hearing your responses to some of the posts here. Noone has been able to get in touch with anyone at IBS, and we are understandably concerned at the least and very upset at the most. We are your customers and professional courtesy dictates that we are owed at the very least an explanation, and if not an explanation, at least some type of contact. I started this thread out of sheer frustration, and have been very grateful for the info that other posters have been able to share with me. You have come across it (or someone has told you about it), and as you can see, it's been lighting up the forum, and ALOT of people are coming here and seeing it. This is not very good PR, and rather than hiding out in a bunker and using your website as a moat, it might behoove you and your company to step up to the digital microphone and say a few words. If you look through my other posts here, you'll see that I've been very happy with the service I got from IBS since I've been a subscriber, so this is not anything originating out of a personal issue, designed to deliberately cast negative attention upon your company. However, I feel like I'm being left without any options, and resorted to this great site and community to get the information that I needed - and they have delivered. Out of professional business decorum, I (and the rest of IBS' subscribers) only ask the same of you.
Thanks,
John
PS If you'd like to, please contact me at: John.Benak@goibsmail.com !
Thanks
[text was edited by author 2001-03-27 18:57:11] |
|
ASELabs
join:2000-09-06
Westfield, NJ | I'll add my name to that email also...
aronschatz@goibsmail.com
--
Northpoint dead: IBS Won't refund prepaid Months!!! |
|
Bobby100
join:2000-09-29
Centreville, VA | reply to Anon
Re: Is the IBS Bankruptcy Filing for real?
It's for real, dude - check out this url www.goibsdsl.com/PDFS/bankruptcy.pdf. Forms for a claim in bankruptcy court. |
|
Anon |  Thanks for the info. Again, although it's bad news, it's at least confirmation of what has been until now speculation.
Much appreciated.
JCB |
|
Anon | reply to Anon
Re: Anybody heard anything final about IBS Networks?
Looks like I'm down now, unless its a temporary network issue (I'm dialed in). I still have a link light so I'm good from me to the DSLAM. That means its turned off somewhere in the middle of NP's ATM cloud or IBS themselves have disconnected.
I'm hanging on to see if IBS can work something out. I do not want to go to an over subscribed RBOC or a cable service. If they can transfer me I have different SDSL routers I can use in case they put me on a non-coppermountain DSLAM. I never needed their customer service, just their good network, so I was really happy with IBS. |
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Anon | reply to Anon
Looks like I'm down, too.
I just checked, and was not able to ping my box. I hope that it's a temporary outage, but I've got a bad feeling about this. This could be the beginning of the end...
I hope that something can be worked out, as I'm addicted to the phat pipe.
IBS'ers - check your links and machines and report here if you're down or up.
I haven't received any wondrous emails from IBS, but we all know how much that means...
JCB |
|
tp0d
yabbazooie
Premium
join:2001-02-13
Carnegie, PA
clubs:
·Verizon FIOS
| reply to Anon
Re: Anybody heard anything final about IBS Networks?
i feel ya routerman.... just tried to ftp into my box at home and i got no response. looks like d-day is finally here... fawk.
now i wait for either a new line from another provider, which is in the works, waiting on verizon.... or IBS pulls through and switches my pairs to a live circuit. i can only hope.
Does anyone out there have a Paradyne MVL-6310 that they want to part with? I need one asap.
peace outside
tp()d
--
if it aint broke, tweak it!! |
|
julex
join:2001-03-23
New Britain, CT | reply to Anon
I feel sorry for you guys. I FTP my site from time to time to see if it's still up (Telocity). Well, still going... Not for long I guess. |
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