jonathanweiss
join:2000-07-19
Lafayette, CA
|  XO x's out
XO has turned out to be the worst experience I have had from a service standpoint. Initially they were very helpful in setting up my service. One office and my home were set up quickly (3 weeks). But it took forever to get my 2nd office setup (they said they didn't get my email clarifying the office address) and they waited 4 weeks before telling me after all, that my third office was too far from the Telco CO to get the promised bandwith. Also, when Northpoint didn't honor the rebate on my bridge (they said I signed up too late - yeah right, it was the date my bridge was installed by them), the service rep from XO promised to pick up the tab ($250). Then he became invisible, no answers by phone or non-commital answers to my emails. Finally when I contacted the billing office (after 9 months of no satisfaction) they refused to pick it up. NOW they call me 24 hours prior my DSL service being turned off due to the Northpoint fiasco and offer me free dial-up (whoop de doo). I am fed up and looking for a new provider!! |
