dwightbarbou
join:2003-04-16
Washington, DC
| reply to LuckyBastard
Re: Vonage:Terrible Customer Service
TERRIBLE is CORRECT!
Tier 1
Called tech support last Wed for an issue, he didn't understand the 'call forwarding options'. I had to walk him thru accessing the settings and the options!
Tier 2
Eventually he sent me to second tier. I did the same thing. I read the current setting right from the web site. Walked him thru testing it twice. (Normally it is the technician walking the customer thru test cases!)
He escalated the call and said I should hear from a technician within 24 hours. I called back after 24 hours and left a message for him to call me. He has never returned my call and has not emailed.
A two day delay would have been understandable, but NOT four days. Can you imagine calling the water company and they say "we'll get back to you in 4 days or so". Even Verizon doesn't do that!
Tier 3
Four days after the beginning of this issue, no resolution, but heard from tier 3 via email... he re-stated the setting, which is what I have been reading to Tier 1 and Tier 2.
Obviously, he things his Tier 1 and Tier 2 are idiots. That's sad!
The tier 3 guy made a call to test the settings, KUDOS for that! However, what he didn't realize is that the setting and what actually happened DO NOT MATCH!
What's up with this? |
