PapaSmurf
A Smurfy Salute
VIP
join:2001-08-05
smurfville
4 edits | Cox Help in this Forum Updated 03-28-05
Here's a listing of the Cox employees who frequent this forum, along with the markets/roles they support. Note that this forum is NOT an official support outlet for Cox. However, these folks volunteer to help out here as time permits:
•All things Cox:
coxengr  [Note not for individual tech help]
PapaSmurf
•Cox Business Services (CBS) Issues
bbeesley
•DOCSIS & Provisioning
Cox_BEng
•General Tier 2 help:
CoxTech1
CoxTech3
CoxTech4
•Abuse Issues:
CoxAbuse
dnacke
•Corporate Customer Care:
alt_draco
• Corporate Product Development
ProductGuy
•Baton Rouge:
CCLA
•Cleveland:
•Kansas:
•Las Vegas:
•Georgia:
PapaSmurf
•Gulf Coast:
coxgulfengnr
•New Orleans:
bigeasyengr
louhsieng
•Northern Virginia (NOVA):
Groovey Bear
nvaecare1
•OKC:
engnr1 cx ok
•Phoenix and Tucson:
coxaz1
coxaz2
coxaz3
coxaz4
coxaz5
• CT/RI
ridataguy
•San Diego:
SDKiwi
CoxSanDiego
•West Texas:
IronGambit
•Collecting Feedback(read: officially lurking):
CoxJimR
Edited/Updated 01-25-06 |
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2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs:  
| Re: Cox Help in this Forum
To repeat what PapaSmurf noted:
Note that this forum is NOT an official support outlet for Cox.
The list provided is here to help our membership identify those members in the forum who have an official relationship with Cox and who have received permission to participate in this forum. It speaks well of Cox that they have made such an effort to provide such support.
Do not think that having this presence here gives any sway on how this forum or site is run: all we promise the Cox guys is a "level playing field". BBR is customer oriented and membership driven - we won't edit or remove negative comments regarding Cox service (however, we will take a dim view here, as we do in other forums, of provider bashing just for provider bashing's sake).
From time to time these reps may need to get more "personal" information such as account numbers from you to assist with your specific problem. Do NOT post such information openly in the forum - provide it directly to the rep via Instant Message (or email if address is available). If you are in doubt about whether a person is an "authorized" Cox rep, check either with the forum Host, myself or PapaSmurf to find out before giving out any information - better that you should suffer an extra day or two or even a weekend with a problem than to compromise your account! 
--
Man - the animal voted least likely to leave well enough alone. |
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BBR_InsUW
AA or NF thats my Game
Premium,Mod
join:2000-04-22
La Mesa, CA
clubs:
1 edit | reply to PapaSmurf
Re: Cox Help in this Forum Updated 03-28-05
Hmmm very strange it was a Sticky
But the Glue got too old
Just applied a fresh coat
Updated 01-25-06 |
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