rds24a
Teach Your Children
Premium
join:2000-12-13
Springboro, OH
clubs:
 ·RoadRunner Cable
| Not all of Ohio, I suppose
There is no indication from TWC Western Ohio that there is any such "Extreme" offering yet. Most ISP's are rewording their information to say "always on, no hourly charges" instead of "unlimited," although the exact wording on www.timewarnerohio.com is "always-on connection with unlimited, instant access." The www.roadrunnerohio.com does not use the word "unlimited" any more, and I sure everything is superceded by the terms and conditions.
This isn't that much different from the days when dial-up access providers started putting in idle timeouts and connection time limits in order to free up their modem pool. The biggest problem with bandwidth monitoring is that most users don't always have complete control of everything coming across their connection. I doubt anyone runs up 5 GB/mo worth of spam, however. Unfortunately, from my web hosting experiences, the bandwidth monitors themselves tend to be flakey, and I don't believe RR is offering any sort of user-accessible meter as a part of their caps.
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Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs:
| reply to rds24a
"always-on connection with unlimited, instant access."
What's funny about that is RR claims on some site that "unlimited" means "always-on". Yeah right, they are just trying to mislead you. Other wise why would they use that phrase? If unlimited means always-on we can change it to "always-on connection with always-on, instant access."
Sure doesn't seem like that is what they are trying to imply to me. They are trying to make it sound like "unlimited" when it isn't. |
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rds24a
Teach Your Children
Premium
join:2000-12-13
Springboro, OH
clubs:
·RoadRunner Cable
| unlimited - adj. - without boundaries or limitations
No where in unlimited does it say anything about not hosting servers, bandwidth caps, or to be strict - speed caps.
There was a time when fine print was used to clarify certain details of the otherwise dominant main documentation.
With everything from software to ISPs to car loans, now the fine print dominates and often supercedes the main front of a particular offer. There is legal precedent that fine print cannot override "large print" information, but when it is Joe User versus HyperGlobalMegaNetworkCompany, there is no practical recourse...and we haven't talked about the blanket "subject to change at any time" disclaimer that accompanies everything nowadays. It's a real bitch but it's nothing new....
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TWCEmployee
@rr.com | reply to rds24a
As an employee of Time Warner in Western Ohio, I am here to tell you that this also includes Western Ohio. |
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rds24a
Teach Your Children
Premium
join:2000-12-13
Springboro, OH
clubs:
·RoadRunner Cable
| Then a few questions:
1. Is not the word "unlimited" on roadrunnerohio.com's information misleading, since there clearly are limits on usage of the service?
2. How can users view their current usage of the bandwidth quota?
3. Do email messages count against the quota, since individual users clearly do not have control over what emails they receive (for example, being spammed with 50+ 500kB emails from some unknown worm-infected computer)?
4. What notification is RR providing to users as they approach the quota, thereby providing a legally defensible notification prior to charging?
5. What is the appeal process for when users dispute the amount of bandwidth recorded by TWC (this is a rare but necessary process as evidenced by the technical limitations of bandwidth monitors)?
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