Cheeze It
join:2002-04-02
Denver, CO | I wish
I wish Verizon was over here....or maybe roadrunner, but yeah, Verizon DSL would be nice. 1500/384 for 30$ a month is a good deal. |
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Verizonvictim
@aol.com
| You don't want Verizon. Their customer service is useless. If you're lucky enough to get the service running, it's fine. But don't ever try to change anything or move your account. They'll give you the run-around like crazy, tell you lie after lie, then stall and hope you go somewhere else. They are not interested in your business. They tell you to wait six days for your old line to clear, then say you have to wait 12 more days while they "prep" your new line, then tell you to wait 3 days after that to call them, then say if you're not connected by then, call them back after another 8 days. If not connected by then, well, start the process over again. That's what happened to me after being told that moving my account to a new line would be "no problem at all." After a week of waiting, then hours on the phone, they finally and gleefully cancelled my account and told me to go somewhere else. |
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spelosi1
join:2003-02-26
Franklin Park, NJ | reply to Cheeze It
It's actually still the 1.5/128 plan. I just called to verify. Still a good deal though. |
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Bhhhhaaaa
@goteborgenergi.se | reply to Verizonvictim
I guess you are not too smart I've had Verizon for three years and never had a problem and always got the support I needed |
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ROCINANTE 2112
Original Member 007
join:1999-06-29
Hartsdale, NY
clubs: | reply to Verizonvictim
That was common 3 years ago with Verizon.
It is now a solid, proven service.
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CRUNCH THIS!
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DJ Elbow
| reply to Bhhhhaaaa
I've had Verizon DSL for over a year without any problems after switching from RoadRunner (which had many problems in the 3 months I did have it.)
I'm moving in a month and called about switching the line, I was also told it would take 4 days for the line to clear, then 4 more days to prep the new line. Verizonvictim is correct for the most part. |
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e97006
@involved.com
| reply to Cheeze It
Verizon Stinks!!
You don't want Verizon DSL because their billing dept. is a joke..I've been fighting with them for over a year to correct charges that appear on my bill suddenly and everytime they state they've corrected it even gave me a confirmation # that it's been corrected etc. When i get my next bill still those charges appear. If i could have switched service i would have along time ago but i can only get Verizon DSL where i am now but luckily i'm moving and the new place has Comcast so well give them a try. |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA
|  reply to Bhhhhaaaa
What tech support
I found tech support to be absolutely useless in troubleshooting constant latency spikes of 250-300ms to the first hop; they refused to even look into it unless I provided extensive documentation. I was only trying it out for a month free so I dropped them like a hot potato 
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Join us! Powerlink User's Forum
[text was edited by author 2003-05-01 21:43:15] |
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jj nobody
join:2000-08-31
Lakeland, FL | reply to Bhhhhaaaa
Re: I wish
I guess you are not too smart I've had Verizon for three years and never had a problem and always got the support I needed
i guess you're just trolling around, huh? |
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shawn808
join:2003-05-05
Lansdale, PA
| reply to e97006
Re: Verizon Stinks!!
Best way to correct such constant issues is to write them a formal letter describing your problem. Then threaten to issue a complaint with the PUC (Public Utility Commission) of your state if no action is taken within 30 days. If Verizon gets too many complaints against them the PUC will start fining them, so they have quickly corrected any problem I had after doing this.
[text was edited by author 2003-05-05 18:20:35] |
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