mll
join:2000-08-09
Palo Alto, CA
|  Any Northpoint/Telocity user back up?
Note: I am now up in Palo Alto CA.
Previous contents -- 03/20/01 est.
. 1) No one is back up again after being disconnected except those who may have switched BEFORE the outage.
. 2) Telocity is saying that their users should be up in 3+1 weeks, but no one has an order number or has gotten a contact with the successor DSL provider, e.g. PacBell.
. 3) The 3+1 week window should expire about April 20-th
Let us use the Message count as the number of people who are up again, if any, and start another thread for those who are up after switching to another ISP.
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04/20/01 -- Update --,
I'm up in Palo Alto with PacBell as the shared line, and a Telocity modem EXACTLY on Telocity time, but with some phone calls to check status and to remind them that the Line was properly setup. and my phone jack has not been properly moved yet.
1) It looks as though a few people are starting to be connected again.
2) It looks as though some people are getting bad info from Telocity and being encurraged to shift to PacBell directly or the Sattelite system.
The transition is not easy, but at least for some of us we are starting to be re-connected,
ADVICE: If telocity does not get back to you when you expect contact them. and it may be that the new DSL vender can't/won't give you DSL access even though NorthPoint was able to do it.
[text was edited by author 2001-04-20 17:45:30] | |
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 MRkelso
join:2001-02-22
Teaneck, NJ | Re: Any Northpoint/Telocity user back up? Still DEAD in Northern NJ TEaneck Area and not a word from telocity.
AT&T offered me service for 89.95 a month and 450 for a new modem on my existing line. | |
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achaudhary
join:2001-02-06
Cortlandt Manor, NY
| Yes. I have NorthPoint/Telocity service, which was disconnected 1-2 weeks ago. I was informed that I'd be reconnected in 3 weeks or so. What a pleasant surprise to turn on my PC today and see the taskbar icon turn green. I'm writing this with my Verizon(??? no clue who the new CLEC is)/Telocity service. I was only down for, oh, 10 days or less. Good for me, cause there was no flat-rate dial-up offered in my area by Telocity either. Guess I can cancel that 60-day for $1 EarthLink trial I'd been using  .
BTW, I'm located in Westchester County, NY. | |
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Mike Y
@telocity.com | Re: Any Northpoint/Telocity user back up? My service is UP. Thanks for the info. I'm in Westchester county NY too. | |
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soundboy
| Re: Any Northpoint/Telocity user back up? Well what do you know!!! After reading this I found that we are back up!
SDSL 416K!
Telocity, Brooklyn NY...
Man telocity gets a bad rap, at least I've only got excellent service, lots of bandwidth and routing is great. There were some promptly fixed hiccups.... and not only that they are upgrading the newsservers and are much improved.
Hmm... back down, who even knows how long I was up. But make no mistake I was up. (different computer, no modem!) Maybe I should cycle my modem... even though I was up and the power had never gone off.
Telocity gateway
UP
Internet connection
UP
Telocity connection
DOWN | |
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soundboy
| Re: Any Northpoint/Telocity user back up? Still down in brooklyn. I wonder how I could have been up and connected at all, if it wasn't supposed to stay on. | |
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| | Anon |  No Offense but...
Glad to see your a lucky one. Really I am glad for you.
Now if you have a CD-rom burner I have a few big downloads for you to get busy on.... | |
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nyc
@telocity.com | its up in NYC after 2 weeks down time. | |
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laarrry
Premium
join:2001-04-06
Ardsley, NY
 ·Verizon FIOS
| I was reading the message boards before about the northern NJ Telocity customers that were reconnected without notification from Telocity. I restarted the modem and its live again. I live in southern Westchester county, about 12 miles north of Yankee Stadium. Good luck after you all try to restart your modems ! | |
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Kablemodem
Kablemodem
join:2001-01-05
Sherman Oaks, CA | Rythms was supposed to do the inside wiring today, but no one showed up. Maybe next week. | |
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Kablemodem
Kablemodem
join:2001-01-05
Sherman Oaks, CA | Re: Any Northpoint/Telocity user back up? Rhythms didn't show on Friday. MegaPath advised me today that Rhythms changed the appointment to this Thursday, but there was no explanation why. Hopefully they will show up this time. | |
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fhmiller5
join:2000-01-23
Dobbs Ferry, NY | My Megapath/Northpoint connection in Dobbs Ferry has not gone down yet.
Fred | |
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carrieg2
join:2001-01-08
Cherry Hill, NJ
| Re: Any Northpoint/Telocity user back up? My Telocity/NP line hasn't gone down yet in Maple Shade NJ (every time I write something to that effect, I expect the connection to suddenly die!)
[text was edited by author 2001-04-07 12:43:40] | |
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| Anon
| Hey Carrie!!
You're not down?!? Wow, thats weird...I've been down for a couple weeks now...Im also in Maple Shade, NJ
[text was edited by author 2001-04-10 14:12:53] | |
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carrieg2
join:2001-01-08
Cherry Hill, NJ
| Re: Any Northpoint/Telocity user back up? Another "shader" Nope, not down... and you're with Telocity too? IDSL or something else? (I assume IDSL but you could be in an area that's just enough closer to the CO to get better speeds) I remember some weeks ago (around St. Patty's Day) Telocity was working with Northpoint to get my line working right (it would just bomb out all the time) then one night I was totally down, I called once again to find out what was going on and later that night *bing*! I got a call from Telocity tech support saying they fixed the problem and the line has been fine since (I *know* if I keep saying my line is ok it will die - my line is horrible! my line is horrible! ) Almost as if they had switched me to another provider then! I know that isn't possible (NP was threatening to charge ISPs $1000 is they started switching people) but it's just...strange... that the line suddenly got fixed and it's still up when other people in my area are down?
--
Is xDSL becoming a four-letter word? | |
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| | | | Anon | Re: Any Northpoint/Telocity user back up?
Oh, and what do you have? ADSL? Lemme know.. I would love to know how the hell you're still up and never went down if you were a NorthPoint Cust.
Thanks Carrie! | |
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carrieg2
join:2001-01-08
Cherry Hill, NJ
| Re: Any Northpoint/Telocity user back up? I started out with PSN - they went bankrupt :P and I was switched to Telocity. The "contraption" you have - that must be the Telocity gateway. This could be why my line is still up and yours isn't - I don't use the Gateway because I have IDSL (can't get anything else because i am too far from the CO - so I pay the same price for only 144/144, and some places charge *more* for IDSL). I still use the same Copper Rocket modem I received when my line was through NP/PSN. Telocity IDSL customers don't use the Gateway... it took them a while to get me back online after PSN died because they (Telocity) usually don't offer IDSL and they had to set up the network to support IDSL, and that took them until February. Perhaps (though I don't know why...) people with IDSL are still connected and others are not?? I'm curious about this too! As for offering SDSL...I know Verizon only supports ADSL right now (which was who they were going to switch you to) so probably that's why you couldn't get SDSL anymore.
As for getting the shaft, at least you aren't stuck with 144 And I can't get cable! (courtesy of AT&T - now where have I heard *that* name before? My area uses AT&T instead of Comcast (does all of Maple Shade use AT&T cable?) and AT&T cable doesn't offer broadband in this area :P)
--
Is xDSL becoming a four-letter word? | |
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| | | | | | Anon | Re: Any Northpoint/Telocity user back up? 144! eeeeww! Nope AT&T covers my area of Shade as well. No cable for me either..doh. I did hear, however, that Comcast was headed our way. May be the break we're lookin for!!
I was REALLY happy with Phoenix...such a bummer they went belly up.
I guess my outtage has alot to do with my having ADSL now..who knows..its hard to get a good answer. | |
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| | | | | | Anon | I too had IDSL through PSN. And then, telocity in february. However, my service went down as with everyone elses. (copper Rocket modem too) And yes, AT&T is in my area, but my area isnt ready yet. However, i must say i am glad that Telocity is switching my area to bellsouth for a carrier, because they dont do anything for IDSL, they were forced to add repeaters to my area... NO MORE IDSL!!! ive waited years for this. ADSL and a static IP... I cant wait to start up my Counter Strike Server... so far im in Final Loop qualification and should be getting my gateway soon. Ive heard a lot of qulams about the gateway. And as i have never used one, i must say it looks pretty cool. Supports USB, RJ45, and Parallel connections out of the same box (or so i understand.) Good luck to you Carrieg. -Devin | |
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| | | | | Anon | There are a number of Customers who have northpoint as their line provider that have not gone down. While most customers have gone down and their circuit providers are being switched there are a number them at this moment who are still running fine for right now! | |
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| | | | | Anon
| Re: Any Northpoint/Telocity user back up? Hey tech, do you happen to work for Telocity? Any chance you have some info? Is there a note of hostility in yer post?
[text was edited by author 2001-04-11 16:13:10] | |
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| | Perihelion
join:2001-03-29
Orange, CA
| Telocity was kind enough not to inform me that my line was going to PacBell. Surprise, I've had access for several days now via cable, easy install runs without a glitch.
Bigger surprise, PacBell didn't show or complete the installation yesterday, I wasn't told the type of service they were going to install but I'm guessing a line sharing service that I don't want. Go figure.
Next surprise. I emailed Telocity to cancel my line nearly a week ago and they are still trying to install it. Anybody wonder where all the money goes? I don't.
I called customer care and held for 5 mins to be told I'd have to go to billing. I was disconnected when the rep tried to transfer me.
I've been on hold for about 10mins now trying to cancel the line. zzzzzzzzzzzzzzzzzzzzzzzzz, uh oh a voice. It's saying I can leave a message for the billing department and they'll get back to me in two business days, more music now. zzzzzzzzzzzzzzzzzzzzzzzz, three more minutes and I got a person. Nice person who tells me it will take 1-2 weeks to ship me a return label so I can send them my Gateway. All together about 20 mins to get it canceled.
Oh and the cancelation will take nearly 2 days to process.
Any bets that PacBell tries to complete the transition, Telocity shows my service as active and I have to cancel again and/or get billed for the price of the gatway?? | |
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| | | amoiseyev
Went For Beer
join:2000-11-14
Worcester, MA
| Re: Any Northpoint/Telocity user back up? In response to Perihelion
As many of user posted in Telocity forum, most likely that Telocity has already forgotten your cancellation request and will continue to bill you instead of sending any return labels. If you want to cancel, send them sertified mail and start dispute the charges on your credit card.
Alex
[text was edited by author 2001-04-13 13:23:12] | |
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| | | | Perihelion
join:2001-03-29
Orange, CA | Re: Any Northpoint/Telocity user back up?
Thanks again. | |
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ajdee
@grid.n
| Still down in IL west suburbs as of March 22. No word from Telocity. Talked to a friend today who has Northpoint from InternetConnect and says he has not gone down in months, still up--it says Northpoint on the jack. I cannot figure this out. Heard Telocity is converting our circuits to Rhythms, don't they read the f&*$ing WSJ???. I guess I will go through this again in 8 weeks when RHTM execs parachute, their net goes dark and COVD is the only one left... | |
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pro
@199.97.x.x
| Re: Any Northpoint/Telocity user back up? In Westchester NY. I was back up on 4/5 after being down from 3/28. I am now back down since Sunday 4/8. I called Telocity and they told me it was a "fluke" that I had service this weekend. I was informed that they have scheduled for Rythems to be new circuit provider but have not heard back yet. Previously, I was told that it would be Verizon. No answers available and still standing by three week time frame.
Back to waiting... | |
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| | mlevines
join:2000-09-21
Bridgewater, NJ
| Re: Any Northpoint/Telocity user back up?
I have had it with DSL. It my time for Starband since cable modem and ADSL is not available in Bridgewater NJ. | |
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Anon
| Monday, April 9: PacBell came out and conditioned my line on 4/5/01. Another tech is supposed to be here today to test it, and another tech is supposed to be out on Wednesday to do (I assume) the final install and test.
I'm happy that progress is apparently occurring, but I must say that the process seems awful cumbersome and expensive for the providers. No wonder many of them are experiencing financial difficulty.
April 9: Update #1: No one showed up. After speaking with PacBell and Telocity, it seems that (contrary to what I was told) no one will show up. Telocity, according to PacBell, ordered all lines of former NP customers switched on a "self install" basis. So, according to PacBell, I now have a live DSL line that Telocity is supposed to activate on April 11. Telocity Customer Service confirmed that service is supposed to be up tomorrow. We'll see.
[text was edited by author 2001-04-10 14:00:00]
Wednesday, April 11, 5 p.m.: Update #2: Not up, so I called Telocity customer service. After a 30 second wait, a rep comes on, listens to my story, and agrees I should be up. Says he will investigate and call back in a few minutes. After 15 minutes, he does call back. Says PacBell has not yet sent a "line completion notification" to Telocity, so they don't have all they need to get me back up ("the necessary fields are not populated"). I tell him I'll call PacBell and try to get them to do this--he says its a great idea. So, I'll call tomorrow.
Once this report is sent, he tells me they will send a new "router" and I will be up. Once again....we'll see.
[text was edited by author 2001-04-12 00:48:28]
Thursday, April 12: Update #3: Called PacBell this morning. They were nice, but said if Telocity needs this information, they can just call and get it, no big deal. The PacBell rep said to call Telocity and have them do the work because "that's what you're paying them for." So I called Telocity at 10:15 am. A pleasant rep tried to help but really had no info. She said she would "escalate" my inquiry, and I would hear back within the hour from a supervisor. By 4:30pm, I had no response, so I called again. Telocity could not tell me why I had not heard back, but this rep told me they need the data from PacBell to configure my new gateway before they send it to me. He thought that process would 2-4 days after they received the data. So I said PacBell has the data, my circuit is in, why don't you call them and get the info instead of sitting back and waiting for it. He could not give me any response, but said he would again "escalate" my inquiry, and I should hear from someone shortly. Right.
Observation: The ball is now entirely in Telocity's court, and how fast the service goes back up is now entirely within their control. I don't have the sense that they are pushing the process very aggressively, so if you want your service, you better call them.
[text was edited by author 2001-04-12 20:44:25]
Friday, April 13, 5:15 p.m.: Update #4: Despite two "escalations" I have yet to receive any communication of any type from Telocity, so I called them yet again. This time, I am told that Telocity still has not received a line completion report from PacBell. When I ask them how long they are going to wait, they cannot tell me. When I tell them of my conversation with PacBell [#3 above] and ask them to call, they refuse. I am now told that seven business days from the 4/11 line delivery date I will receive a fully configured modem and my service will be restored.
The ball remains in Telocity's court, and still seems to me that, contrary to their 3/29 email, they are not doing everything they can to expedite this service transition. PacBell was done on 4/5, and because Telocity refuses to make a 5 minute call, I get to wait roughly another 2 weeks.
I wonder how many other customers of this Internet Service Provider are getting this kind of service experience. If they got enough temporary help in, it seems to me that this kind of workload spike could be overcome rather rapidly.
[text was edited by author 2001-04-13 20:47:57]
Wednesday, April 18, 1:40 p.m.: Update #5:Telocity now says that they in fact had a line completion report from PacBell on 4/11, and that my modem should have shipped by now. I politely observe that every time I talk with them, I am told something different. The tech says that they have a lot of new people and that fact probably accounts for the varying responses. She checks on the status, tells me my new modem shipped today and that I should have it within 48 hours. Once again, we'll see.
[text was edited by author 2001-04-18 16:44:23] | |
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| Anon | We just received our Router this week, and XO Comm. Said it should be up and running within the next two weeks.
Chicago, Illinois | |
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| Anon | Nothing down here in Tampa bay area. I am getting used to this external, and the Extra money that I have buys a lot of beer. | |
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jonkeegan
| Re: Any Northpoint/Telocity user back up? Still down in Park Slope, Brooklyn...Northpoint / Telocity...I am wondering how they plan on contacting me to tell me when it is working...I havent received one communication of any sort from either Northpoint or Telocity...You'd think there would be an email / phone call letter etc...Such horrible customer service...And the page which "offers" free dialup accts till it gets resolved doesnt have any way to find a local access # on it:
»home.telocity.com/pages/dialup.asp
ARRRGHA!!! | |
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| Anon | Service went down March 29th and they tried to schedule me with a new line but I'd no longer have my 384K line, it would be 144k. Not only that but my cost goes from $60 to $99!!!! So glad that I called for @home service the day DSL was cut.
I'm waiting for Telocity to put in a new line for 384K soon. Hope it comes through. | |
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FukNutz
@216.201.x.x
| Not only can I not get information on my change from Northpoint..
But in order to get another DSL provider:
- I have to cancel my Telocity and have them remove their crap
- Telocity can't find my account because when they originally setup my account, some fat chick with ranch-dressing-laden fingers missed a number in my phone (9-digit instead of 10-digit) so I have to have my account recreated, before I can cancel my account
- In order to recreate my account, I have to have my old account information
Anybody else feel sand in their Vasoline??? | |
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| Anon | Of course Verizon has an issue! is what I said when Megapath told me they did not get my Rythms circuit up. They now need to reuse my Northpoint line. But... that will take 14 days! Now I see Rythms is desperate for a buyer. Hope this will not have to happen again if Rythms goes under. Also, Jeers to Megapath for charging for dialup over 70 hours! Good luck! | |
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| Anon | Actually there have been a number of customers who have started to be transferred over and Telocity has ordered new lines for a number of customers. | |
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Hardxx
join:2000-12-21
Norristown, PA
| grrr i cant delete this
[text was edited by author 2001-04-13 13:19:32] | |
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Hardxx
join:2000-12-21
Norristown, PA
| hmmm,
well they say my line has been provisioned through rythms and should be switched next week with the same performance i was getting with northpoint.
If it is the same performance I am going to try to get out of my earthlink contract. I am only getting 408 k downloads and 108k uploads through earthlink/covad.
grrrrrrrrrrrrrrrrrrrrrr
telocity/northpoint was getting me 750 dl 700 upload woops wrong button pushed there | |
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| Anon | I am simply pissed with this 3 weeks things. They ask us to wait for three weeks and when you asks for updates. They have no clue as to what is happening. Doesnt make sense. This is not how business is done. | |
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| Perihelion
join:2001-03-29
Orange, CA | Re: Pissed and frustrated Telocity Customer service had answers for me. Keep trying | |
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| Anon | Telocity SDSL down since 3/29 in Cleveland. According to Telocity, a new line was ordered via RHYTHMS on 3/30. Haven't heard a word since. | |
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kbayko
join:2001-03-05
Eastlake, OH
| I have the feeling Telocity is just give us the run around. I have called them almost daily to check on the status of my line and get a different answer every time. I'm in an eastern suburb of Cleveland and should be getting service from Rythums. If I check my order status on-line it tells me there is no order in progress. Any one in the Cleveland area have any luck getting back up? | |
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shakaboy
join:2001-01-21
Homosassa, FL
| Longmont, Colorado (North Denver Metro area)
The one thing I really liked about Telocity was that they provided me with DSL when everyone else said it wasn't possible. Granted it was only about 350kbs, but it was better than dialup. When Northpoint went under, I feared the worst and my fears came true. I was to be switched to Rhythms. However, a line test proved that I am too far from the CO. I tried Earthlink and they said the same thing. I understand that Rhythms & Earthlink use a different technology (line splitting). It's too bad Telocity can't find someone else to use Northpoint's line/jack for DSL. Also, if you are in the Longmont area, I do understand that some company www.mesanetworks.net is providing something similiar to Sprint Broadband. | |
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