Broadband Tech > General Questions > DSL disconnect on phone pickup/hangup

DSL disconnect on phone pickup/hangup

Can you try, just for a test, a wired phone in place of that 2GHz one? They have been known to interfere with the DSL modems operation if used in close proximity... Or move that phone to a different location...

reply to Hovah
»ADSL drop out

reply to Hovah
Thanks for the suggestions, I have tried using just a regular phone in the 2Ghz's place still I get the drop outs. The base station is about 20 feet away from the modem it is also located within a total different room. However the jack is located about 4 feet below the base station then the DSL line (phone wire) is run from there to the other room. Would this effect it?

I ran into the same problem, it was a bad filter on the phone.

reply to Hovah
I would try switching the filter, per owenhome's suggestion, as I have the same setup (granted, I only have a 900mHz phone) and no problems at all. my phone line is about 15' long from the jack, phone is on my desk about 1.5' from the modem and I haven't had any problems.

reply to Hovah
Be SURE that EVERY PHONE has a filter on it. If that doesn't work it's possible that one filter has gone bad.
Disconnect all phones and reconnect one by one of course testing as you go.
Also be sure that your DSL modem does not have a compromised line. In other words check the connection and if your using a dual hook-up change it.
Last, sounds silly but check that you do not have a filter on your DSL line.

reply to Hovah
CATV boxes, dialup modems, caller ID boxes and answering machines also need to have filters... Everything except the DSL modem must have a filter..

reply to Hovah
There is only one line, splitter, then one line goes to the phone there is nothing else on the line at all but the phone, the other line no fitler going to dsl modem. I have nothing else on the line but splitter, filter, phone. No other lines at all. I have switched the filters and used every filter they have given me. Still nothing.

Are you able to connect your DSL modem directly to the NID (the box where the phone lines connect to your house)? If so, do you still get the drop-out problem when your telephone is picked up?

Ideally, a homerun (a cable direct from the NID to the wall jack used by your DSL modem jack) would give you less problems than using wiring that may be old, badly spliced, improperly shielded, etc., but I don't know if that's an option in your case.

If you can answer the question(s) above, perhaps someone can offer another suggestion ...

reply to Hovah
I had HUGE problems when my DSL was plugged into a splitter. Seems that it wanted to be connected directly to the wall. I lost syc all the time. Finally had another jack installed. No home run though. It works great now. It just hates those stupid little line splitters.

reply to Hovah
Get rid of the splitter and 99 out of 100 your problem will be gone.