2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs:  
| reply to PapaSmurf
Re: Cox Help in this Forum
To repeat what PapaSmurf noted:
Note that this forum is NOT an official support outlet for Cox.
The list provided is here to help our membership identify those members in the forum who have an official relationship with Cox and who have received permission to participate in this forum. It speaks well of Cox that they have made such an effort to provide such support.
Do not think that having this presence here gives any sway on how this forum or site is run: all we promise the Cox guys is a "level playing field". BBR is customer oriented and membership driven - we won't edit or remove negative comments regarding Cox service (however, we will take a dim view here, as we do in other forums, of provider bashing just for provider bashing's sake).
From time to time these reps may need to get more "personal" information such as account numbers from you to assist with your specific problem. Do NOT post such information openly in the forum - provide it directly to the rep via Instant Message (or email if address is available). If you are in doubt about whether a person is an "authorized" Cox rep, check either with the forum Host, myself or PapaSmurf to find out before giving out any information - better that you should suffer an extra day or two or even a weekend with a problem than to compromise your account! 
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Man - the animal voted least likely to leave well enough alone. |
