MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA
 ·Verizon Online DSL
|  Wake Up Adelphia!!!!!!!!!
Recently this forum has lost a number of techs that post here,because they knew their jobs were placed in jeopardy when a disgruntled poster decided to call Adelphia and complain about a tech who posted here.The end result is we gained a pain in the ass, and lost some really talented techs that solved a lot of problems for us forum users.They are an asset to the company they work for.Probably saved Adelphia a bunch of money on support calls,sure saved me a lot of time and hassle trying to get answers by telephone!Maybe Adelphia will figure it out one day!They seem to be dedicated to improving their service.
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"Only takes one person to ruin it for everyone!" |
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mystery45
join:2001-06-13
Titusville, FL | i agree i use to post here until i quit my job but i believe there were hundreds of calls saved from posting status of tickets of other usefull information. they say one bad apple spoils the bunch and that is what happened. |
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gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY | reply to MikBo
Comments can be sent to Corporate, HERE:
»www.adelphia.com/contact_us/
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Join the NAVY, see the world....It's mostly water! |
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ergibbs
To Be Free
Premium,ExMod 2001-05
join:2001-03-07
on the ocean
| reply to MikBo
Don't blame this one on Adelphia - blame it on the little whiner that went cryin' to someone because he wasn't happy unless he was screwing things up for everyone else. A lot of the Adelphia higher-ups were well aware of the participation by the techs in this forum, and welcomed it whole-heartedly, albeit "off the record," so to speak. When the techs posted here, they did so representing only themselves, on their time, wanting to try and assist the users that posted here. If people didn't like how they posted or what they posted, they should have just kept their mouths shut and moved on, letting those that enjoyed the banter continue to be able to communicate freely.
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Having children is like being pecked to death by a duck. |
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MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA
·Verizon Online DSL
|  Actually I do blame the whiner,my hope is that the people who run Adelphia will let the techs know officially that they are not at risk when incidents of this type occur. Sometimes an unwritten rule serves better when it is written and accepted.Having been in public service for almost 30 years ,alot of unwritten rules become a positive influence when applied correctly.
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"Only takes one person to ruin it for everyone!" |
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gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY | reply to MikBo
Write them at Adelphia, let them know, I have... |
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MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA | Thanks h3ym0e I will do that. |
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dboyle
Fair Is Cotton Candy And Pink Elephants
Premium
join:2002-06-06
San Diego, CA
| reply to gheezer
said by gheezer  :
Write them at Adelphia, let them know, I have...
I added my two cents. Perhaps if enough positive feedback can be offered, Adelphia will support these boards and the Adelphia employees who offer their free time in assisting others. 
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I hate quotations. Tell me what you know. - An interesting fellow |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
 ·RoadRunner Cable
| reply to MikBo
This is kinda OT, but maybe it relates >> Until recently Ameritech Techs were FORBIDDEN whether in writing or not, to even BRING UP DSLReports when helping people, WHY ?? who knows >> this has changed and MANY SBC people do help here(and with GREAT results I may add) this is something Adelphia should keep in mind >> Techs, on or off the clock can save them a service call >> we all know that "MOST" problems are "fixable" at the users end, and a Tech can help someone fix their problem(s), or a Tech can check settings on Adelphia's end and fix them without a service call.
Maybe one of the MODS(or whoever) can write a blanket E-mail that we can send to the proper person(s) at Adelphia letting them know what a great asset for them to have their Techs help here???
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Everything is relative and subjective.
[text was edited by author 2003-06-01 15:29:32] |
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MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA | Actually Burnt Cricket I think you are right on topic and I hope others will take the time to write Adelphia and let them folks know what an asset these techs are to Adelphia.
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"Only takes one person to ruin it for everyone!" |
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herdfan
Premium
join:2003-01-25
Hurricane, WV
| reply to BurntCricket
said by BurntCricket :
this has changed and MANY SBC people do help here(and with GREAT results I may add) this is something Adelphia should keep in mind >> Techs, on or off the clock can save them a service call
It totally agree. When I was in Indianapolis at my in-laws, they were having problems with their DSL line. I posted a request on the Ameritech board and within 10 minutes had an answer that solved the problem.
The person that resolved it was an employee. I don't know if he/she was acting in an official capacity, but they saved a call to TS, and the nature of the problem would not have been able to be fixed by the script readers at level 1.
These boards can and do save companies money. I can only hope that the whiner needs help in the future and can't get it here due to their actions. |
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SOLdesign
Did I drink a shot of Irrational Whore?
Premium
join:2002-07-29
Woodland Hills, CA
| reply to BurntCricket
FORBIDDEN! no way... I have spoken at length to 4 techs at Adelphia about this site. Not forbidden....but clearly frowned upon.
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-I need a beer. Soon.
[text was edited by author 2003-06-01 18:44:06] |
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MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA | Hey Sol they say a frown is just a smile turned upside down,maybe one day they can turn that around.
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"Things will get better,despite our efforts to improve them!"--Will Rogers |
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mikes60
My Paradise
Premium
join:2001-07-31
Boynton Beach, FL
·AT&T Southeast
 ·Vonage
| reply to SOLdesign
said by SOLdesign :
FORBIDDEN! no way... I have spoken at length to 4 techs at Adelphia about this site. Not forbidden....but clearly frowned upon.
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-I need a beer. Soon.
[text was edited by author 2003-06-01 18:44:06]
Since Adelphia has never answered any of my emails or phone call I've placed, my only hope of getting some real information on the status of my long awaited upgrade was thru the techs.
Now, even that option is gone. If any Adelphia employee is interested in helping me out, an IM would be appreciated.
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Not even computers will replace committees, because committees buy computers......Wall Street Journal |
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Felicity2
join:2003-02-25
Greeneville, TN | reply to MikBo
What they do here is on thier own time. I don't really see how adelphia can have any say in the matter. If anything they should be thankful that they have employees that deal with this crap. |
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Meeble
join:2002-09-19
Champaign, IL | reply to MikBo
hob posted in here today... |
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BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs:
·RoadRunner Cable
| reply to SOLdesign
said by SOLdesign :
FORBIDDEN! no way... I have spoken at length to 4 techs at Adelphia about this site. Not forbidden....but clearly frowned upon.
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-I need a beer. Soon.
[text was edited by author 2003-06-01 18:44:06]
I think you misunderstood - I was referring to how Ameritech(SBC) used to handle things, this seems to be the path Adelphia is taking >> which history tells us, is not a good business plan.
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Everything is relative and subjective.
[text was edited by author 2003-06-01 20:46:43] |
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bluecynicalm
join:2000-08-11
San Francisco, CA
·Verizon Online DSL
| "I think you misunderstood - I was referring to how Ameritech(SBC) used to handle things, this seems to be the path Adelphia is taking >> which history tells us, is not a good business plan."
Actually, having been involved with Ameritech and SBC/Ameritech support and I do not really recall it being expressed in such a manner (1999-2001). There were many other factors involved at the time, management not being one. During that time on the forums, I can recall people from (if memory serves correct), there were people from Tech Support (very limited), Ameritech, and Team Data on the boards. Then again, SBC really turned the ship around for Ameritech. Many of things have improved in the Funhouse since they have taken over. Those days are a distant pass and someday I might share the many horror stories.
I firmly believe companies, depending on the management, dictate such decisions as to representing a company either directly or indirectly. Different management styles' leads to the varying policies. I truly believe it is sad that a simple misunderstanding by someone new has destroyed some of the basic fabric of support for many people here. It happens. Should those who are upset by what transpired, by all means do so. If it takes one person to create such a problem, maybe having many people voicing their opinions might change managements attitude. Now I have done my brief Silent Bob thing, I believe it is time to go back to being the person that comes to this forum to see what is happening in the world of Adelphia. |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA
·Comcast
| reply to ergibbs
Hob is a very knowledgeable tech, and I value his info highly, he has certainly helped me out and many others in this forum and I will miss him as much as anybody, but he has a very abrasive and insulting attitude towards others often(he has often been very rude and demeaning to me in IM's, and in the forum, going so far as to belittle my faith, which just isn't cool)and I'm afraid it caught up with him this time. Just treat others like you would like to be treated, and you will be just fine That said, would I go and complain to his employer about him? No, but this person did, and that was his choice, right or wrong, I don't think that is really a topic to discuss in a tech support type forum.
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See the thriving railroads of today, and of the future!»www.progressiverailroading.com |
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gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY | reply to MikBo
Ummmm....You Are Not Alone... |
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