 IdleDeamonZzzzzz ZzzzzPremium
join:2003-06-03
San Gabriel, CA | reply to leonardc9
Re: DSL Loses Sync when Phone is Used I had exact same problem that you described for over a year now. Since I use my cell phone as my primary number, the problem didn't bother me much until recently. To make long story short, my mother has gotten ill and I had her moved in with me for better health care arrangements. The DSL modem re-sync occurs more frequently as my mother phone needs increases. The problem is getting to the point that it is no longer a minor annoyance but a giant headache.
After reading a few related posts about this problem, I decided to call PacBell (SBC). However, I had no luck talking with SBC phone support persons. First, dial 611 for line and asked for line test and MTU check. Their responses were for my to contact the DSL support since they only handle the voice potion of phone line. So, I called the DSL technical support and found myself talking to a wall. I went through the song-and-dance with the micro filters on all phone jacks (both including and excluding the DSL modem) but all failed. The major downer was about the MTU. I asked the support person to have someone perform a MTU test. He didn't know what that was and called his second tier support for assistance. After several minutes, he told me that the MTU is software setting that he was not allow to check or modify. I told him that I asked for hardware line check for the Maintenance Test Unit (MTU) not the software TCP/IP packet size: Maximum Transfer Unit (MTU). He just kept argued with me over 10 minutes that it was a software setting. So, I asked him to transfer me to a second tier support person. The number that he gave me sent me back to the same automated phone tree that I first dialed. It was going in complete circle and endless loops. I finally gave up calling SBC for help in frustration.
After reading more posts with the same symptoms, some suggested the problem may cause my inside home wiring. Since I had nothing to lose, I purchased and installed a Seicor POTS Splitter and made a homerun line from NID to the DSL modem. However, the DSL modem re-sync problem still persists. I don't know what do next. Must I endure more phone sessions of frustration with SBC? All suggestions are welcome and appreciated.
Sorry about venting.... |
| Wow, IdleDeamon, that sounds almost exactly like my problem! Is your CLEC the same as mine (MCI/Worldcom)? If I find out how to resolve this, I'll keep you updated.
Leonard |
