NeoGeo64
Premium
join:2001-09-22
Leesburg, GA
| Very bad NAV issue
Just installed NAV 2003 and NPF 2003 and did all the updates. Now they won't load. A couple of the associated processes are running the background but most are not, and NAV and NPF system tray icons have vanished.
System is also hanging.
What is going on? |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA
| here's a screenshot of nav after i doubleclicked the icon on the desktop... |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA | Sound is also screwed up. Instead of getting the normal XP sounds, I'm getting an internal beep. |
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Andorra
Andorra La Vella
join:2003-05-26
Andorra | Re: Very bad NAV issue
I wouldn't reformat. I would just uninstall all the NAV stuff completely, and if you want, try it again or install Mcafee or any other program you wish. |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| reply to NeoGeo64
In all honesty, this sounds very much like the problem discussed at »Painful Norton LiveUpdate 3June03 . Might want to take a look through that thread now.
--
Regards, Joseph V. Morris |
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nozero
Eschew Obfuscation
Premium,MVM,ExMod 2003-06
join:1999-12-29
InnerSanctum
clubs: | reply to NeoGeo64
Do you have a recent (prior to the install) restore point? |
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Randy Bell
Premium
join:2002-02-24
Santa Clara, CA
| reply to NeoGeo64
Cannot start Norton AntiVirus 2003 after installation
»service1.symantec.com/SUPPORT/na···%20HREF=
How to uninstall Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition
»service1.symantec.com/SUPPORT/na···nav&svy=
How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility
»service1.symantec.com/SUPPORT/na···14452606
[text was edited by author 2003-06-08 18:38:38] |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA | reply to nozero
*sigh* Looks like uninstall/reinstall time.
I hate you Symantec. |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA
| Okay, here's the deal:
•Uninstalled NPF 2003. This is a NPF 2003 issue, not a NAV 2003 issue.
•Rebooted, system came back up normally. System sounds are restored.
•Reinstalled NPF 2003 without the v6.0.4 update.
•Things are working OK now.
Here's my question: Without the redirector or whatever it's called v6.0.4, will I be able to get the latest updates still? What is a redirector anyways? |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| reply to NeoGeo64
said by NeoGeo64  :
Just installed NAV 2003 and NPF 2003 and did all the updates. Now they won't load. A couple of the associated processes are running the background but most are not, and NAV and NPF system tray icons have vanished.
System is also hanging.
What is going on?
As jvmorris noted, it is most likely the v6.0.4 LU for NPF 2003.
--
-- Ant @ The Ant Farm: »antfarm.ma.cx |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA
| So why doesn't Symantec just remove it from LU? Even if it's not a really widespread issue... they should remove it anyways. They're causing enough problems as it is.
On a side note, if I leave auto update enabled in NAV and NPF... will it download the 6.0.4 update on it's own? |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| said by NeoGeo64 :
So why doesn't Symantec just remove it from LU? Even if it's not a really widespread issue... they should remove it anyways. They're causing enough problems as it is.
On a side note, if I leave auto update enabled in NAV and NPF... will it download the 6.0.4 update on it's own?
1. Actually it was pulled back in April 2003, but Symantec was unable to reproduce it inhouse (see the other thread for details). I am not sure why it wasn't repulled again with this rerelease (I would!).
2. As for AutoLiveUpdate, just disable NIS program updates only. You should be fine. If you want to, downgrade nisum.exe file (make a backup of the newer file) if you want to use v6.0.4 for now as noted in the other thread.
The status is the problem is being analyzed. I hope to find out more details tomorrow.
[text was edited by author 2003-06-08 19:15:32] |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
| said by antdude :
. . . .The status is the problem is being analyzed. I hope to find out more details tomorrow.
antdude,
I sincerely wish you the best luck with tomorrow. I really hope that someone at the higher level of Symantec realizes that this is hardly a trivial issue with their customer base and that the entire future of their product lines may well rest on how well and constructively they respond to this issue.
At the current time, Symantec isn't getting any favorable press from its users (buyers, if you will) on any of the forums or newsgroups that I frequent.
--
Regards, Joseph V. Morris |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
|  said by jvmorris :
said by antdude :
. . . .The status is the problem is being analyzed. I hope to find out more details tomorrow.
I sincerely wish you the best luck with tomorrow.
jvmorris: Thanks. It will be another long week.
--
-- Ant @ The Ant Farm: »antfarm.ma.cx |
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jvmorris
I Am The Man Who Was Not There.
Premium,MVM
join:2001-04-03
Reston, VA
|  said by antdude :
...Thanks. It will be another long week.
The only 'short' weeks that I can recall seemed to invariably involve a deadline -- on which I was already behind schedule! 
--
Regards, Joseph V. Morris |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| OT...
said by jvmorris :
said by antdude :
...Thanks. It will be another long week.
The only 'short' weeks that I can recall seemed to invariably involve a deadline -- on which I was already behind schedule!
Jvmorris, I know that feeling!
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-- Ant @ The Ant Farm: »antfarm.ma.cx |
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NeoGeo64
Premium
join:2001-09-22
Leesburg, GA | Any updates? |
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
| said by NeoGeo64 :
Any updates?
Not yet. I will follow-up when I get updates. 
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-- Ant @ The Ant Farm: »antfarm.ma.cx |
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dp
Go Steelers
Premium,MVM
join:2000-12-08
Greensburg, PA
 ·Verizon Online DSL
| said by antdude :
said by NeoGeo64 :
Any updates?
Not yet. I will follow-up when I get updates.
Thanks for keeping the group informed.
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Write your questions down on the back of a $20 dollar bill and send them to me |
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