Re: Comcast of ATLANTA, SHAMEFUL!!!!!

Author	All Replies
ki1o Premium join:2001-04-12 Atlanta, GA	reply to How Sad Re: Comcast of ATLANTA, SHAMEFUL!!!!! I've been having this problem for over 3 weeks already. Today is the worst so far with pings in the 400. 3 weeks ago I opened a ticket number and 1 week later the ~~script readers~~ techs said it was a problem on my end. I called Robin who works at the customer advocacy team 3 different times 3 weeks apart before she would call me back. I got her number after I complained to the BBB back in December of last year of a similar ping problem. After the second time of her not calling me back, I complained to the BBB and the Dekalb County Franchise Authority and a week later I called Robin back and she returned my call. She told me to send an email to someone at Comcast and then a lady who works at Comcast from Canada called me and told me to send an email to another address. Anyway to make a long story short, it took 3 weeks of non stop complaining to the people I mentioned above before the idiots at Comcast would admit their was a problem. If you haven't called tech support at 1-866-447-7333 or chatted with them at help.broadband.att.com already, please do. Also, mention this ticket number 2832372 and my attbi user name st3ph3n2 and tell them you are having the same problem as me. (I don't use this email address at all, so if any of you low life spammers decide to spam me, it won't bother me any) Also mention this forum web link. The techs are admitting that their is a problem, but if more people complain, than it might make Comcast fix this problem faster. -- Boycott The RIAA
	to forum · permalink · · 2003-06-25 22:07:55 ·
Holyearth I Like This Forum join:2002-07-18 Atlanta, GA	Dial up works better COMCAST. What an excuse for POOR service. How long will this go on? What kind of employees here in Georgia are you employing? @!#%^$# Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\>ping google.com Pinging google.com [216.239.53.100] with 32 bytes of data: Reply from 216.239.53.100: bytes=32 time=543ms TTL=46 Reply from 216.239.53.100: bytes=32 time=546ms TTL=46 Reply from 216.239.53.100: bytes=32 time=528ms TTL=46 Reply from 216.239.53.100: bytes=32 time=525ms TTL=46 Ping statistics for 216.239.53.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 525ms, Maximum = 546ms, Average = 535ms
	to forum · permalink · · 2003-06-25 22:19:24 ·
JTRockville Data Ho Premium,MVM join:2002-01-28 Rockville, MD clubs: ·LINGO ·Sprint Mobile Broa.. ·surpasshosting ·Verizon FIOS	reply to ki1o ki1o , where did you find contact information for the Dekalb County Franchise Authority? Maybe you could post it here so others can follow your lead. Did you ask for credit until the problem is fixed?
	to forum · permalink · · 2003-06-25 22:25:13 ·
Big_D Premium join:2003-06-02 Augusta, GA	reply to Holyearth said by Holyearth : Dial up works better COMCAST. What an excuse for POOR service. How long will this go on? What kind of employees here in Georgia are you employing? @!#%^$# It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it. -- You want the truth? You can't handle the truth!
	to forum · permalink · · 2003-06-25 22:34:33 ·
ki1o Premium join:2001-04-12 Atlanta, GA	reply to JTRockville said by JTRockville : ki1o , where did you find contact information for the Dekalb County Franchise Authority? Maybe you could post it here so others can follow your lead. Did you ask for credit until the problem is fixed? I looked on my cable bill and it said my Local Franchise Authority was the Dekalb County Commission (I think) I went to an online phone book and looked up that place. They said they don't handle complaints and connected me to the main switch board. Then the operator connected me to another department, and that department gave me the phone number just for cable complaints. Also, I found this website »clarkhoward.com/library/rolodex_···ion.html that has the phone number for other county cable complaints. The number Dekalb County gave me was different than the number on that website, but I think both of those numbers for Dekalb County connect you to the same place. EDIT I did ask for a credit to one of the tech support people, he said he would forward it to the accounting department and 1 week later after I asked, I didn't receive the credit. Back in December with the last ping problem, tech support wouldn't give me a credit either. As long as I can surf, they won't give me a credit. I guess I can always unplug my modem and call support and tell them I can't get online . -- Boycott The RIAA [text was edited by author 2003-06-25 22:53:38]
	to forum · permalink · · 2003-06-25 22:40:10 ·
ki1o Premium join:2001-04-12 Atlanta, GA	reply to Big_D said by Big_D : It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it. We are still on the AT&T network. Also, every one in Atlanta had this same problem back in December and after 2 weeks of complaining to tech support and the BBB, they finally fixed it. Also, when the Canadian woman called me back, when she saw my tracerts from my first email I sent her, she admitted their was a problem on Comcasts network. So one way or another, that router must be owned by AT&T Broadband/Comcast. -- Boycott The RIAA
	to forum · permalink · · 2003-06-25 22:46:51 ·
Big_D Premium join:2003-06-02 Augusta, GA	said by ki1o : said by Big_D : It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Try sending them an email. help@ip.att.net Hopefully if enough people send them complaints they will look into the problem and do something about it. We are still on the AT&T network. Also, every one in Atlanta had this same problem back in December and after 2 weeks of complaining to tech support and the BBB, they finally fixed it. Also, when the Canadian woman called me back, when she saw my tracerts from my first email I sent her, she admitted their was a problem on Comcasts network. So one way or another, that router must be owned by AT&T Broadband/Comcast. Thats where your mistaken AT&T worldnet services is not owned by comcast. Only the broadband operations were sold to comcast. any router with a 12.x.x.x address is still owned by AT&T worldnet. Here is a whois on that router OrgName: AT&T WorldNet Services OrgID: ATTW Address: 400 Interpace Parkway City: Parsippany StateProv: NJ PostalCode: 07054 Country: US NetRange: 12.0.0.0 - 12.255.255.255 CIDR: 12.0.0.0/8 NetName: ATT NetHandle: NET-12-0-0-0-1 Parent: NetType: Direct Allocation NameServer: DBRU.BR.NS.ELS-GMS.ATT.NET NameServer: DMTU.MT.NS.ELS-GMS.ATT.NET NameServer: CBRU.BR.NS.ELS-GMS.ATT.NET NameServer: CMTU.MT.NS.ELS-GMS.ATT.NET Comment: For abuse issues contact abuse@att.net RegDate: 1983-08-23 Updated: 2002-08-23 TechHandle: DK71-ARIN TechName: Kostick, Deirdre TechPhone: +1-919-319-8249 TechEmail: help@ip.att.net OrgAbuseHandle: ATTAB-ARIN OrgAbuseName: ATT Abuse OrgAbusePhone: +1-919-319-8130 OrgAbuseEmail: abuse@att.net OrgTechHandle: ICC-ARIN OrgTechName: IP Customer Care OrgTechPhone: +1-888-613-6330 OrgTechEmail: qhoang@att.com OrgTechHandle: IPSWI-ARIN OrgTechName: IP SWIP OrgTechPhone: +1-888-613-6330 OrgTechEmail: swipid@nipaweb.vip.att.net # ARIN WHOIS database, last updated 2003-06-24 21:05 # Enter ? for additional hints on searching ARIN's WHOIS database. -- You want the truth? You can't handle the truth!
	to forum · permalink · · 2003-06-25 22:52:14 ·
JTRockville Data Ho Premium,MVM join:2002-01-28 Rockville, MD clubs: ·LINGO ·Sprint Mobile Broa.. ·surpasshosting ·Verizon FIOS	reply to Big_D said by Big_D : It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Oh really? When you signed up for service, were you asked which backbone you wanted to connect to? Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly!
	to forum · permalink · · 2003-06-26 00:03:41 ·
toasterhead1 Toasterhead join:2002-07-01 Norcross, GA clubs:	Tracing route to www.yahoo.akadns.net [216.109.125.76] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.0.1 2 11 ms 69 ms 10 ms 10.238.252.1 3 16 ms 9 ms 9 ms c-66-56-66-2.atl.client2.attbi.com [66.56.66.2] 4 11 ms 13 ms 12 ms c-66-56-23-38.atl.client2.attbi.com [66.56.23.38 ] 5 13 ms 13 ms 10 ms c-66-56-22-146.atl.client2.attbi.com [66.56.22.1 46] 6 465 ms 472 ms 476 ms 12.118.184.41 7 467 ms 453 ms 466 ms gbr2-p70.attga.ip.att.net [12.123.21.6] 8 465 ms 475 ms 477 ms tbr1-p013602.attga.ip.att.net [12.122.12.17] 9 456 ms 493 ms 469 ms ggr1-p340.attga.ip.att.net [12.122.12.30] 10 479 ms 479 ms 470 ms acr2-so-3-0-0.Atlanta.cw.net [208.172.65.121] 11 477 ms 467 ms 491 ms agr3-loopback.Atlanta.cw.net [208.172.66.103] 12 473 ms 471 ms 475 ms dcr1-so-0-2-0.Atlanta.cw.net [208.172.75.9]
	to forum · permalink · · 2003-06-26 00:55:46 ·
toasterhead1 Toasterhead join:2002-07-01 Norcross, GA clubs:	BTW its funny because today I got an email asking me to close my BBB complaint with comcast from comcast =P HA!
	to forum · permalink · · 2003-06-26 00:58:12 ·
JTRockville Data Ho Premium,MVM join:2002-01-28 Rockville, MD clubs:	CALL Comcast, and tell them as soon as you can connect to the BBB, you'll close your complaint!
	to forum · permalink · · 2003-06-26 01:01:13 ·
Big_D Premium join:2003-06-02 Augusta, GA	reply to JTRockville said by JTRockville : Oh really? When you signed up for service, were you asked which backbone you wanted to connect to? Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly! You make a good point there. However, given Comcast tech's track record I think it will probably get fixed faster if you go straight to AT&T. -- You want the truth? You can't handle the truth!
	to forum · permalink · · 2003-06-26 01:02:32 ·
ki1o Premium join:2001-04-12 Atlanta, GA	reply to toasterhead1 said by toasterhead1 : BTW its funny because today I got an email asking me to close my BBB complaint with comcast from comcast =P HA! Today I got a call from some lady from Customer Advocacy Team who called and left a message on my answering machine saying "We are currently working on your problem, why did you complain to the BBB?" (not in those exact words) and I called right back and told her why. I told her about Robin and how she never returned 2 of my calls (read my first post in this forum for more information about Robin and what I had to go through to get Comcast to admit their was a problem). I'm sure she had all that information in the complaint the BBB sent her. I guess Yesterday 6/25 was BBB response day. At least this time it took Comcast about 2 weeks to respond to my complaint instead of 3 months when I complained back in December. -- Boycott The RIAA
	to forum · permalink · · 2003-06-26 02:43:45 ·
AthlGrond Premium,MVM join:2002-04-25 Aurora, CO ·Comcast	reply to JTRockville said by JTRockville : said by Big_D : It's not really fair to bash comcast so harshly when your ping problems start at the router owned by AT&T worldnet services. Oh really? When you signed up for service, were you asked which backbone you wanted to connect to? Comcast (NOT the subscriber) contracts for the backbone. It most certainly IS their responsibility to see that their contracted services are performing properly! Well said! Wouldn't it be nice if there was a good way to complain about network routing issues and have them taken seriously? As I see it we complain to Comcast and they shrug it off because they think its unimportant (since you can still (slowly) browse the internet) or it will fix itself. The problem with complaining to AT&T is that they would have no motivation to fix the problem since you are not their customer. Their only motivation would be to see to it that their network is functioning properly. (Which should be good motivation, but if they have other things to do for their customers, they will put this on the back burner.)
	to forum · permalink · · 2003-06-26 12:10:14 ·
Para-Sonlic	Well, I guess I agree, but I think there doing the best tehy can. I meen, I get 125 channels plus all the intrenot stations too.
	to forum · permalink · 2003-08-02 21:47:47 ·
toasterhead1 Toasterhead join:2002-07-01 Norcross, GA clubs:	Im having troubles in atlanta again, this is just plain rediculous, ive seen pay toiletes operate a more repsectable buisness then this, here is my trace: Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst * Unknown Host * 192.168.0.1 1 1ms 1ms 0% 36 / 36 1ms / 1ms * Unknown Host * 10.238.252.1 2 9ms 16ms 2% 35 / 36 9ms / 91ms c-66-56-66-2.atl.client2.attbi.com 66.56.66.2 3 11ms 12ms 8% 33 / 36 8ms / 53ms c-66-56-23-46.atl.client2.attbi.com 66.56.23.46 4 11ms 13ms 0% 36 / 36 9ms / 74ms * Unknown Host * 12.124.58.41 5 12ms 19ms 0% 36 / 36 10ms / 123ms gbr6-p80.attga.ip.att.net 12.123.21.78 6 12ms 100% 0 / 35 tbr2-p013601.attga.ip.att.net 12.122.12.45 7 11ms 100% 0 / 35 ggr1-p380.attga.ip.att.net 12.122.12.50 8 11ms 100% 0 / 35 att-gw.atl.cw.net 192.205.32.126 9 12ms 18ms 19% 28 / 35 11ms / 71ms agr3-loopback.Atlanta.cw.net 208.172.66.103 10 11ms 16ms 8% 32 / 35 11ms / 65ms dcr1-so-0-2-0.Atlanta.cw.net 208.172.75.9 11 22ms 19ms 5% 33 / 35 11ms / 66ms dcr2-loopback.Washington.cw.net 206.24.226.100 12 131ms 32ms 5% 33 / 35 24ms / 131ms bhr1-pos-10-0.Sterling1dc2.cw.net 206.24.238.166 13 67ms 32ms 5% 33 / 35 26ms / 70ms csr12-ve240.Sterling2dc3.cw.net 216.109.66.83 14 39ms 49ms 2% 34 / 35 26ms / 263ms * Unknown Host * 216.109.84.166 15 27ms 34ms 2% 34 / 35 26ms / 68ms vl32.bas1-m.dcn.yahoo.com 216.109.120.150 16 27ms 30ms 5% 33 / 35 26ms / 57ms w17.www.dcn.yahoo.com 216.109.125.70 17 30ms 34ms 2% 34 / 35 25ms / 68ms
	to forum · permalink · · 2003-08-02 21:53:03 ·
ki1o Premium join:2001-04-12 Atlanta, GA	I wasn't on the net much tonight, but according to the monitoring service, I wasn't having any problems. I'll keep an eye on my connection and if I see any problems, I will let you know. -- Boycott The RIAA [text was edited by author 2003-08-03 01:21:43]
	to forum · permalink · · 2003-08-03 01:15:36 ·
toasterhead1 Toasterhead join:2002-07-01 Norcross, GA clubs:	Thanks Ki1o I think this one was just me, its better... for the time being =)) I still have not changed the status of bbb report to resolved till they split the node or rewire my neighborhood...every tech that comes to my house (probably 8+ a year...comcast cannot be making money off me) says that they have more trouble in my neighborhood then in any other because of a combination of old wiring and overloaded nodes
	to forum · permalink · · 2003-08-03 01:29:43 ·
ki1o Premium join:2001-04-12 Atlanta, GA	Thanks to a user on this site, she gave me a link to a web site. Scroll down to the bottom of the screen until you see MEET THE OPERATOR, their you will see the names of different people at management in Atlanta. If you want to email them, Comcast email addresses are in the forum of FirstName_LastName@cable.comcast.com. So if you wanted to email Bill Connors, VP, Atlanta region you would type Bill_Connors@cable.comcast.com Email one of the names on that web page and let them know about the problems with your connection. -- Boycott The RIAA
	to forum · permalink · · 2003-08-03 03:24:27 ·


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