ki1o
Premium
join:2001-04-12
Atlanta, GA
| said by JTRockville  :
ki1o , where did you find contact information for the Dekalb County Franchise Authority? Maybe you could post it here so others can follow your lead.
Did you ask for credit until the problem is fixed?
I looked on my cable bill and it said my Local Franchise Authority was the Dekalb County Commission (I think) I went to an online phone book and looked up that place. They said they don't handle complaints and connected me to the main switch board. Then the operator connected me to another department, and that department gave me the phone number just for cable complaints. Also, I found this website »clarkhoward.com/library/rolodex_···ion.html that has the phone number for other county cable complaints. The number Dekalb County gave me was different than the number on that website, but I think both of those numbers for Dekalb County connect you to the same place.
EDIT I did ask for a credit to one of the tech support people, he said he would forward it to the accounting department and 1 week later after I asked, I didn't receive the credit. Back in December with the last ping problem, tech support wouldn't give me a credit either. As long as I can surf, they won't give me a credit. I guess I can always unplug my modem and call support and tell them I can't get online  .
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Boycott The RIAA
[text was edited by author 2003-06-25 22:53:38] |
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