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moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
|  Re: DSL ISPs get a warning
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justin
Australian
join:1999-05-28
Brooklyn, NY
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|  Re: DSL ISPs get a warning
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| | moonpuppy
join:2000-08-21
Glen Burnie, MD | Re: DSL ISPs get a warning And these smaller ISP's are any different then Verizon, SBC, PacBell or any of the baby bells that sell DSL? They should look at that letter as the same type of warning. SWe can only hope that the Telcos that lurk here read and take this to heart. | |
| | BDC7
join:2000-07-27
Hoboken, NJ
| This letter is right on point. ISP's that promise rapid delivery of service, fast speeds, prompt customer service but provide slow installation, poor speed with packet loss, and long times on hold.
Perhaps DSL Reports could send a copy to all the ISPs on its mailing list. And perhaps copies could be forwarded to the AGs in other states.
This could be the start of a good thing for those of us in DSL limbo for month after month after month... | |
| | | moonpuppy
join:2000-08-21
Glen Burnie, MD | Re: DSL ISPs get a warning Thought about this too but until someone actually offers local phone service in compotition then I don't think any Telco will have any respect for their customers. If you are the only game in town, then why please anyone? | |
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Motorhead5
join:2000-06-05
Woodside, NY
| Don't forget, it was the actions of Attorneys General that took on the tobacco companies (NOT to debate that issue, please...), when for many years it was assumed that the tobacco companies were untouchable. This letter is important, because it marks a start, for better or for worse, of government action (read: possible REGULATION) of broadband services, specifically DSL. Is Washington the only state in the union with problems regarding DSL? Of course not. Is Washington's DSL subscribers the only ones who complain? No. Therefore, it it reasonable to assume that, with a sufficient amount of consumer complaint (which there doesn't seem to be any shortage of), more and more AGs will react, one way or another, to broadband access (specifically DSL). This letter should serve as a warning to ALL the idiots involved in providing DSL services: GET YOUR COLLECTIVE ACTS TOGETHER, OR THE "MARKET" WILL NOT BE ALLOWED TO REGULATE ITSELF ANY MORE. Again, for better or worse, that is what will happen - "governmental oversite," "regulation," or whatever you want to call it. And having SOME standards of service isn't too much to ask for, like keeping scheduled appointments!! Moonpuppy: I agree with you that the RBOCs are monolithic corporate entities that care less about the consumer (hell, I used to work for one!), but that wouldn't stop me from complaining to my AG (hell, I've already done that, too!!)
Bottom line? If enough people complain, someone WILL listen. And if you think you've been jerked-off by the DSL experience (as most of us have), then you should certainly complain, and not just here on this site, but to the AG of your state, the FCC, your congressman (see if he/she takes campaing contributions from some of these companies!), etc. This DSL brou-ha-ha won't continue as it does now and survive - it must clean itself up, or someone else (like the government) will step in - for better or worse.
[text was edited by author 2000-09-15 17:41:33] | |
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